Autoworld Kia

Two Years of Dismissed Concerns, Missed Opportunities, and Zero Accountability – Auto World Kia of East Meadow My experience with Auto World Kia of East Meadow has been incredibly frustrating and has t and Zero Accountability – Auto World Kia of East Meadow My experience with Auto World Kia of East Meadow has been incredibly frustrating and has turned into a two-year nightmare. After having a window replaced by Safelite in July 2024, I began noticing an unexplained, persistent odor inside my vehicle. Over the next TWO YEARS, I repeatedly brought my car to Auto World Kia, explained my concerns, and asked them to investigate. Time and time again, I was told nothing was wrong or that they couldn't identify the source of the smell. Here's what makes this particularly frustrating: In August 2024, Auto World Kia replaced my window regulator, meaning their technicians were the last people inside that very door. They had direct access to the window and its components, yet the issue went undetected. Fast-forward to October 2026. After years of unanswered concerns, the problem was finally uncovered when the door panel was removed and the window installation was investigated further. The window Safelite installed was too thin, allowing water to continuously leak into the door and carpeting, resulting in extensive moisture damage and mold throughout the vehicle. Importantly, BOTH an independent body shop AND a Kia dealership have agreed that the window was too thin and contributed to these ongoing leaks and issues. This is not speculation. I want to acknowledge Matt, who helped move this investigation forward and pushed for the issue to be addressed. His assistance deserves recognition. However, that does not erase two years of missed opportunities and unresolved complaints. At this point, my vehicle is at an independent body shop because, quite frankly, I can no longer trust the dealership I've relied on for over a decade to properly address my concerns. After my vehicle had already been back to Safelite and the independent body shop, and after I escalated my complaint, the dealership's service manager suddenly wanted another opportunity to look at the vehicle. Unfortunately, it was too late. I had already been forced to pursue another GEICO insurance claim and face additional out-of-pocket expenses. Now everyone is pointing fingers. Safelite points at Kia, Kia points at Safelite, and I'm left dealing with the financial burden, potential health concerns, and the consequences of two years of water intrusion and mold exposure. I am not claiming Kia installed the incorrect window, but I absolutely believe they need to answer for repeatedly dismissing my concerns and failing to investigate further, especially after having that door apart themselves. Two years. Multiple service visits. An August 2024 regulator replacement. Countless missed opportunities. And now extensive mold and water damage. I have lost confidence in this dealership. I am not asking for special treatment. I am asking for accountability. Yours truly, a FORMER 10-year loyal customer who purchased THREE vehicles from your dealership. Apparently, a decade of loyalty wasn't worth two years of accountability. More

I bought a brand-new 2026 Kia Sportage here on September 27, 2026 — the first brand-new car I have ever bought. Two days later I used the driver's seat heater for the first time. It shut off after about 15 27, 2026 — the first brand-new car I have ever bought. Two days later I used the driver's seat heater for the first time. It shut off after about 15 seconds. The car sat at this dealership from October 6. I was told the wiring harness was defective and a replacement had been ordered. Twenty-two days later, the harness had never been replaced — the new story was a "pinched wire" they repaired. Twenty-two days for that. In all that time, they called me once. The general manager named October 27 as "resolution day" — it came and went in silence. The service adviser's explanation: "Sometimes it takes longer than supposed to be." When I picked the car up on October 29, the repair order (RO# 267424) showed no pinched wire found or repaired — connector stabilant and dielectric grease, no parts replaced, and entries that stop on October 17. The car sat twelve more days with nothing recorded. Kia corporate was no better. I opened a case on October 7; it was escalated and handed to a regional case manager who had me fill out forms and chase records the dealer would not give me. My request was simple: replace a car that was defective from the start. As of today, they have not even given me an answer. The whole of Kia — this dealership and the corporate office — treated me like they bought a car from me, not the other way around. I am the one who paid. I am the one who was treated like I owed them. If you buy a car here, pray nothing is wrong with it. More

Michelle, the receptionist is fantastic. She listens and explains what comes next. Always kind and calm. Unfortunately, beyond her there is a huge gap in customer service. My car has been th She listens and explains what comes next. Always kind and calm. Unfortunately, beyond her there is a huge gap in customer service. My car has been there for three weeks while they claim that the warranty does not apply. The power train must be replaced. I couldn't drive in reverse. The Service Manager said that there is no proof that I am the original owner, but my calls to Kia Corporate back my claim. Still trying to get a reason why Autoworld is still denying the warranty and not fixing my car. More

Scott is an amazing salesman. He was honest, straight forward and there were no hidden fees or games. Highly recommend meeting with him for your next car purchase whether it be He was honest, straight forward and there were no hidden fees or games. Highly recommend meeting with him for your next car purchase whether it be a new car or a used car from the lot. More

Scott Y is fantastic. Honest, straight forward no games. Takes care of his customers from beginning to end. Listens to what is being asked for and delivers on that No Honest, straight forward no games. Takes care of his customers from beginning to end. Listens to what is being asked for and delivers on that No gimmicks was recommended by prior customers. Have already recommended him to friends looking for a car More

Jibunor Ufoegbune was such a great help. He really went above and beyond to ensure all the paperwork was correct. Everyone was so accommodating. I highly recommend this dealership! He really went above and beyond to ensure all the paperwork was correct. Everyone was so accommodating. I highly recommend this dealership! More

Jibunor Ufoegbune gave a great deal and was an awesome salesman to deal with. He was very helpful and did everything he could to help me. Definitely come see him salesman to deal with. He was very helpful and did everything he could to help me. Definitely come see him More

I must say . . I’ve been leasing vehicles for a while now & I’ve never experienced the most horrible customer service experience in my life .. Josh the salesman wa . I’ve been leasing vehicles for a while now & I’ve never experienced the most horrible customer service experience in my life .. Josh the salesman was extremely sassy & had a very sarcastic nasty attitude. I came in looking for a new vehicle , giving him my expectations on what I was looking for and he would make smart remarks on “asking for a price like that is like asking to buy a loaf of bread at the same price it was 3 years ago” .. and then bring up inflation .. All the remarks began to make me feel extremely uncomfortable because as a salesperson I understand your goal is to make a sale but you should also learn professionalism & learn to make your customers feel welcomed and not feel stupid! When I told him that we got a set price quote from a different Kia he then proceeded to ask why would we walk away from such a great deal? We then proceeded to explain that we were shopping around & considering this location was much closer to home we wanted to give it a try.. I would drive out of state to visit another dealership if it meant that I would go back to this dealer! Horrible I would never recommend anyone to see Josh! More

Ive been going to this dealer since I purchased my kia in 2020. Never had any issues. My most recent visit someone stole my necklace out of the armrest in my car. Only 2 people actually cared to help figure 2020. Never had any issues. My most recent visit someone stole my necklace out of the armrest in my car. Only 2 people actually cared to help figure out what happened. Everyone else couldn't care less. The manager was no help at all he actually had an attitude like I did something to him. A police report was filed and thats only the beginning. Loved coming to this place but unfortunately they're under new management and they suck. If you can avoid this place please do so! More

We weren’t 100% set on buying when we first walked into the dealership, but our experience with the team—especially Mus—made all the difference. He was warm, friendly, and genuinely happy to meet us halfwa the dealership, but our experience with the team—especially Mus—made all the difference. He was warm, friendly, and genuinely happy to meet us halfway on everything. The Kia Telluride was a bit over our budget, so Mus introduced us to the Kia Sorento—its “little brother”—and we absolutely loved it! It took a few days to get the car due to safety checks, but Mus was incredibly patient with all our questions and requests throughout. He remained kind, respectful, and professional, and honestly, he played a big role in why we ended up purchasing. Manager Mike was also very warm and welcoming—he has this calming, grandfatherly vibe that makes you instantly trust him. Jason, their Finance Manager, was just as impressive. He was very patient and took the time to clearly explain all of our leasing and financing options without any pressure. Overall, we had a great experience with the team and are very happy with our new car! More