UPDATE: After seeing my review, Brad the manager reached - Skb1987
UPDATE: After seeing my review, Brad the manager reached out to get a full picture of what happened. He heard me out, told me he was going to look into things on his end and get back to me. He did as he said very quickly, offering to pick up my car, provide me with a loaner car, and take care of the required repairs, at no cost to me.
I didn’t require the loaner, but given my schedule did take him up on picking up my car. The repairs were done the next day and Brad called to let me know he would drop off my car or I could pick it up. I didn’t feel right about not paying anything because I have a warranty contract and a $200 deductible, and right is right. When I told Brad that he said if I insisted on paying the deductible he insisted on detailing the car. Pickup was easy, and Brad definitely made the situation right.
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I purchased my vehicle less than a year ago, with an extended warranty. When I needed an oil change and my tire pressure sensor light went on at around the same time, I brought my car to the repair shop, as I purchased my car here. The oil change was complete, but I was told they couldn’t do the tire pressure job, so I needed to take it to a certified ford dealer. No problem. After diagnosis, I was told I needed 4 new tires pressure sensors and was given an estimate of $700. Confused because I owned my car for less than a year, and it was under warranty, I called Karp service center and was told to bring the car back so they could do their own diagnostic. I brought the car to them on a Thursday night for a Friday appointment and told them what I was told the issue was. I was called on Friday and told they needed more time. On Saturday I was told they needed more time but they were confident I was wrong about needing 4 tire pressure sensors, and asked me to approve a $250 diagnostic fee. I did. On Saturday I was called and told they needed until Monday. Ultimately we get to Thursday where I did in fact need 4 tire pressure sensors and after the warranty kicks in, my out of pocket cost would be $696. Shocked because my out of pocket cost at another location without a warranty kicking any money in was $700, I told them not to do the job so I can follow up with the warranty company.
Long story long, in speaking with my warranty company, my out of pocket expenses were so high because Karp was jacking up the prices and I was absorbing additional costs above and beyond what the warranty company was covering. They covered MSRP prices for parts at approx. $85 (x4). I went online and looked up prices of the parts I needed. I could purchase them for approx. $85. Karp was charging me $133 per part. That’s $200 out of pocket, from me. There was some confusion about how much labor was put in for vs how much I was charged for. 2.2 hrs at $250/hr on my itemized bill. 1 hour when I spoke to the warranty company reviewing the itemized bill. Another $250 out of pocket from me? When I questioned it via email, to have answers in writing, I was never given a response.
I’m not saying they’ll cheat you, but if the warranty company suggests looking into it, maybe you should believe them. I am going to now make every effort to amend my contract so I never have to come here again for repairs, or get a prorated refund on the remaining months of the 72 months I have, since my car is paid in full and everyone has all their money. I feel taken advantage of, deceived, and disgusted.
They had fixed one sensor to make sure it was the right problem they were solving before continuing the work. The problem I told them it was nearly a week earlier, let’s not forget, that they repeatedly told me I was wrong about. When I didn’t approve the job, the resolution we came to was that they undid the work they had done, and I’d pick up my car in the same condition I brought it to them. If my out of pocket expenses are going to be $700, I’ll spend my money with honest people.
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