Autoworld Kia

No pressure sales Recently bought a new Kia Optima from Auto world and worked with Joe Rossetti. Super nice guy, no pressure just the facts. They didn't have the color Recently bought a new Kia Optima from Auto world and worked with Joe Rossetti. Super nice guy, no pressure just the facts. They didn't have the color we wanted but Joe went out of his way and found one in NJ. It took a couple of days but we were very happy with the service provided by Joe Rossetti. Thanks Joe. More

Absolutely wonderful When I went to this dealership, I was just browsing. But with the wonderful guidance and patience of Joe R, I was allowed to roam the lot to see if I When I went to this dealership, I was just browsing. But with the wonderful guidance and patience of Joe R, I was allowed to roam the lot to see if I could "hear" one of the cars speak to me. That must sound stupid, but Joe played along with me. Once I sat down with him and Jose, all my financial questions and concerns were addressed and before long, I "heard" my car talk to me. I rode out that evening with a beautiful 2013 Kia Sportage SX, something I NEVER thought I would be able to afford. As I said, Jose worked with me and I am now so excited about my venture. And the other salespeople and crew are wonderful, even offered me a slice of pizza while we waited for the bank to confirm sale. As I said, all I was doing was browsing, and through patience and knowledge Joe and Jose gave me the opportunity I didn't think I had. I thank them every time I start my car. More

Knowledgeable and helpful employees. Derek worked really hard to get me the car I wanted at the price I could afford. I love my new car, and I will be back to see him in three years when Derek worked really hard to get me the car I wanted at the price I could afford. I love my new car, and I will be back to see him in three years when it's time to lease a new one. Ken also worked with me to help me get the car I wanted at an affordable price. I thank them both tremendously for their kindness and professionalism! More

Dismissive, dishonest, disgusted. Simply unbelievable. If there was a way to give negative stars, I would. This place was the epitome of unprofessionalism, hostility, and indifference Simply unbelievable. If there was a way to give negative stars, I would. This place was the epitome of unprofessionalism, hostility, and indifference to customer service. The 5 star reviews here are most likely written by the employees themselves. We live a solid 2 hours away from Autoworld Kia, but were considering making the trip out there after they made an offer to buy our car. Wary of making such a long journey without being certain of their interest, we called and verified with someone named Dan that if we were to show up the following morning he would honor the offer and we could sell our car. We confirmed this multiple times over the phone because we obviously weren't interested in driving such a long way for nothing. So, confident in Dan's promises, off we went. When we arrived we asked for Dan but were redirected to someone else. Okay, no big deal. We sat down to wait for our car to be appraised (Heads up, don't try to use the coffeemaker-- when I opened it up a swarm of flies came zooming out.) only to be told that, because it was a foreign car, they couldn't appraise it without Dan present and it was his day off so we would have to come back and there was nothing they could do. Certain that this was a small miscommunication, we explained what Dan had told us over the phone. The man we were speaking with again told us nope, nothing he could do. We suggested maybe he could call Dan, and he would clear things up, but evidently Dan was 'unreachable'. Overhearing this conversation, another customer suggested we ask to speak to a manager, and that it was unreasonable for him to not even ask around, try to call someone, or investigate our claim at all before telling us there was nothing he could do. The salesman loudly argued with this woman, even going to far as to take a few steps toward her literally pointing at her to emphasize his anger. I've never seen anything like that before in a salesperson/customer interaction. I understand that sometimes you have to tell people 'No', or give them the answer that they don't want to hear. I'm not unreasonable, I know that mistakes happen and sometimes you end up driving two hours for no reason and its just because of crossed wires. Fine. The dismissiveness followed by hostility, though- that I cannot stomach. We weren't raising our voices, or creating a scene, we were just calmly trying to find a way to get to the bottom of where the miscommunication had happened. Still, maybe it was just this one guy, maybe his dog died and he was having a bad day, we weren't about to assume that his behavior was representative of the dealership as a whole. So we spoke to two other gentlemen, both of whom were equally dismissive. One of them told us that Dan had to be there to touch the car in order to appraise it. In the next breath he said that they had taken pictures and would call us on Monday after Dan had looked at the photos and let us know if they were interested, so that we didn't make the 2 hours trip out there again for nothing. We were puzzled and asked 'Wait... I thought you just said he had to be here to physically touch the car before he would know?' Without batting an eye the man goes 'Well, our guy touched it, so he'll tell Dan and we'll call you.' Seriously? If you've made it this far in my review its probably because you work at Autoworld Kia. If that's the case, I encourage you and your team to evaluate your customer service standards, and perhaps enroll in some sort of people-skills workshop. tl;dr take your business literally anywhere else. More

Awesome service Bought my car from this dealership and take my car there for service. I always deal with Michele Gerdon. She is efficient, explains everything very Bought my car from this dealership and take my car there for service. I always deal with Michele Gerdon. She is efficient, explains everything very clearly. She always makes me feel welcome and comfortable. More

Exceptional service Brought my car in having had never gone there before because bought my car else where. Everyone was extremely helpful and nice. From setting up the ap Brought my car in having had never gone there before because bought my car else where. Everyone was extremely helpful and nice. From setting up the appointment to getting checked in all were great More

Service Department I go to this dealership whenever I need service for my car. They always take good care of me even though I didn't purchase my car there. Michele Ger I go to this dealership whenever I need service for my car. They always take good care of me even though I didn't purchase my car there. Michele Gerdon in service is extremely knowledgeable & goes out of her way to help you. It is a pleasure dealing with her. More

leased a kia soul My girlfriend leased a 2017 Kia Soul through Joe Rossetti. Joe is an easy going guy never pressured us, gave us time to look and answered all our que My girlfriend leased a 2017 Kia Soul through Joe Rossetti. Joe is an easy going guy never pressured us, gave us time to look and answered all our questions. I couldnt have asked for a better experience. My next car will be bought from Joe. More

Best Dealership Experience Andrew Silverman was the best dealer I've worked with. After going to a couple of places to look for a new compact SUV, I walked in here expecting the Andrew Silverman was the best dealer I've worked with. After going to a couple of places to look for a new compact SUV, I walked in here expecting the same song and dance you get from every car dealer. Andrew took the time to go over every question I had. He showed me the models and we negotiated a price that was within what I was looking to spend. Never met a more friendly dealer! Never did I feel like he was trying to get one over on me. They bought out my old lease, and got me into exactly what I wanted. Definitely would recommend him for anyone looking to lease a car! More

No hassle car Leasing I was shopping around for a 2017 Optima. Had gotten some pricing elsewhere and stopped in to chat. Spoke to Joe. Great guy. Doesn't BS and tells it li I was shopping around for a 2017 Optima. Had gotten some pricing elsewhere and stopped in to chat. Spoke to Joe. Great guy. Doesn't BS and tells it like it is. After 15 minutes made a deal and that was it. Showroom is clean and bright and everyone I spoke to was friendly and willing to help. I would definitely buy from here again More