Aventura Chrysler Jeep Dodge Ram

Great Service in and out Shannon and the rest of the team are A1 super cool are A1 super cool More

2012 jeep with 77,000 miles brought in with all the dash lights blaring. How many times must i bring it into service, to the tune of over $2000 for them to tell me its repaired and in good working order? If lights blaring. How many times must i bring it into service, to the tune of over $2000 for them to tell me its repaired and in good working order? If i knew it was going to cost over $10,000 to repair, i would have simply traded it in. I bring it in once for repair for over $2000 and it needs to come in again, so i bring it back and now they realize it is a hard to get module that i wait 3 months for... and i burn out the brakes due to waiting on this module.... and once the module is replaced, they didnt notice the leaking oil from the valve gasket.... which needs another return to over $2000... and once that is repaired, they didnt realize that there is oil leaking from rear side of the engine, so they want me to bring it back for another $2000 repair.... not to mention the complete frustration in trying to reach someone. either no one picks up the phone in the service department or your point person's desk, or no one gets back to you. super frustrating.... and if i would have been given a complete and appropriate evaluation from a knowledgeable mechanic from the beginning, i would have simply said no thank you and traded the jeep in for a new jeep. Last time i visit this service center...never again...... More

Great customer service, I wish I can reach out to finance department easier. Thank you department easier. Thank you More

The dealership is far from where I live which is why inventory was my only reasoning for checking it out. I was also promised two keys and only received one, after I had already been told/promised by my inventory was my only reasoning for checking it out. I was also promised two keys and only received one, after I had already been told/promised by my sales guy David A., during the negotiations that the other key was in the managers wife’s possession. Then once everything was signed he said the second key might be in service. Once more after I was about to drive away he said that he couldn’t find the key and he would send someone to me that can get me a new key and program it to my car as well no charge. He also told me during the deal that if he couldn’t find the second key that one would be taken care of by him or the dealership. Once I got home with my car I called every day for a week after my purchase to see the status of the second key where my sales guy was always dodging my calls and never returning my messages. At the end of the week I got a hold of a manager and he said that the second key was my responsibility because the dealership and salesperson never agreed to getting me a second key. I will not be referring this dealership considering I never once got a call back and they were not transparent at all about not getting me a second key for my vehicle even though I had told the sales guy before I signed all the paperwork that I need that second key and he replied “I’ll make sure you get it for sure. I’m sure it’s just in service because I couldn’t get a hold of the manager’s wife who had initially bought the car.” More

Excellent service ,Bruno is an amazing vendor we have the best experience we are very satisfied with the deal. best experience we are very satisfied with the deal. More

Very kind people, absolutely professional, they answer all my question I feel very comfortable with Ana and Mike all my question I feel very comfortable with Ana and Mike More

They keep their word! I was told in 45 minutes, and it was ready in 45 minutes. Mind you it was to program a key / fob that was already ordered and ready to be pr I was told in 45 minutes, and it was ready in 45 minutes. Mind you it was to program a key / fob that was already ordered and ready to be programmed. More

Awesome service ! Shannon helpful as always, and fast as well from the technical service ! Thanks Shannon helpful as always, and fast as well from the technical service ! Thanks More

Excellent service and timely response. Very clear communication. Very knowgeable personnel and friendly. There was no transportation available :( Very clear communication. Very knowgeable personnel and friendly. There was no transportation available :( More

Good evening. We were very dissatisfied with the services of your car dealership. We purchased two cars on 01/15/2024. The Dodge car was keyless, there was only on We were very dissatisfied with the services of your car dealership. We purchased two cars on 01/15/2024. The Dodge car was keyless, there was only one key. We were promised that within two weeks we would receive the second one. We still haven't been given a key. We were also denied glass warranty service. please assist. you lose your reputation and customers. Sincerely . More