Avon Auto Brokers
Avon, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Bought a car next day issue already been back multiple times and the latest time was to replace a water pump I get it back drive it a little and those bmw certified mechanics they have (ya right) must hav times and the latest time was to replace a water pump I get it back drive it a little and those bmw certified mechanics they have (ya right) must have forgotten to tighten half the front end back up it’s rattling like crazy and shakes when it starts. Have to go back a 3rd time now and they are 35 min from me so definitely a pissed off customer and would never recommend this place to anyone. I’ve already filed a complaint with the attorney generals office and now this review next I will be talking to the family attorney. Stay far away from this dealer. I’ve never had so many issues with any car deal in my life and I thinks it’s absolutely ridiculous. Chris is a good guy in service I feel bad for him cause he has to deal with the pissed off customers and obviously does not have the mechanics to be working on these cars. More
Took days for a response if the car I was interested in to respond. When they did I was told it was sold, then called back asking when I’m coming in for a test drive? Back and forth for days and I just g to respond. When they did I was told it was sold, then called back asking when I’m coming in for a test drive? Back and forth for days and I just gave up. More
1 Horrible horrible horrible, from sales to finance. Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit back the next day because there was so many p Dennis had me lie and say I had the truck when I didn't and when I did get the truck I had to bring bit back the next day because there was so many problems with it. This is NO way to run a business. I don't know why they don't check the vehicles before showing them to customers. The window wouldn't go up, the oil light was on, the hood wouldn't open, the fuel injection and suspension was of, engine was racing and Alex promised to replace a letter that was missing on the truck and the system reading was stuck on Chinese which I can’t read. never once did they apologize for the issues and when I called Dennis said he had nothing to do with the sales but he was more than happy to take the money. He didn’t even acknowledge me when he walked in the door the morning of. Alex was nice enough to do that. More
Took a little long and then I expected the finance department helped a lot Car is in excellent shape love it department helped a lot Car is in excellent shape love it More
Very nice people and willing to go above and beyond to get you what you need get you what you need More
They are Unprofessional, Unethical, and incompetent. I am out of state, 2000 miles away and tried to purchase a vehicle from them. My loan application was approved and being processed,they took my card I am out of state, 2000 miles away and tried to purchase a vehicle from them. My loan application was approved and being processed,they took my card number to put some money to hold the car then proceeded to tell me 'let me see if it is still available.' Then I get a strange email congratulating me on my purchase saying 'it has been a few days since you took delivery of your new vehicle...'. But that never happened. I was waiting on my loan check to arrive so I could sign it & send it to them. Then they tell me their service department found a huge oil leak & would not be worth their while to sell the car. Clearly, that was a lie because they already sold it to someone else, but sent the email to me. More
Alex was great to work with. I got a fair trade in value for my car. None of usual back and forth with the finance manager. Straight forward and easy transaction. I love my new C I got a fair trade in value for my car. None of usual back and forth with the finance manager. Straight forward and easy transaction. I love my new Cadillac. Will def buy from them in the future. More
I did 90% of my sale over the phone as i live far away and the team at Avon Auto broker made it really easy and bent over backwards to make sure everything was done to my satisfaction. and the team at Avon Auto broker made it really easy and bent over backwards to make sure everything was done to my satisfaction. More
Kevin was excellent. He was my salesman. The experience was easy and efficient. very good. He was my salesman. The experience was easy and efficient. very good. More
Extremely disappointing experience with this dealership. I have wasted so much of my personal time dealing with their issues from a nine-month delay in providing promised parts which were then sent to the w I have wasted so much of my personal time dealing with their issues from a nine-month delay in providing promised parts which were then sent to the wrong address requiring me to personally chase the package down, to flying up to collect the car upon assurances it was ready only for the check engine issue to remain unresolved, to months of unresponsive phone calls about missing parts and only getting a response after public complaint. Low level customer service and care, do not recommend. More