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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Medford, MA

4.5
85 Reviews
Call Service Center (617) 765-1385

85 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

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January 23, 2022

I had a recall on my car so it was my first time there and I have to say they were great . I would recommend them anytime Was very pleased More

by mcjanet15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Viglioni
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Jan 25, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback about your recent visit here at Herb Chambers BMW Certified Pre-Owned Medford! We appreciate your kind words and hope we can be of service to you again in the future!

Helpful
January 18, 2022

They pay close attention to detail at this dealership location. That is extremely important to me. More

by mabraya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Grullon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Robinson, Brad Viglioni
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Jan 20, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for trusting Herb Chambers BMW Certified Pre-Owned Medford with your business!

Helpful
January 01, 2022

Great service. - kept me informed as things progressed. Work completed on time. Comfortable waiting room. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Brad Viglioni
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Jan 04, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thanks for the awesome feedback, Jim! We look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

Helpful
December 17, 2021

I brought my BMW X1 in for check engine light . They ordered part an installed it a few days later- cleaned the car on return. 5 out of 5 stars More

by Paulwild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
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Dec 17, 2021 -

Paulwild responded

Great for service

Dec 20, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your 5-stars, Paul! We appreciate your review, and look forward to seeing you next time at Herb Chambers BMW Certified Pre-Owned Medford!

Helpful
November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Grullon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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