BMW Concord

Kevin and dealership — attentive; efficient; communicative; customer-friendly. Experience very smooth and pleasant. Will return for all future service. communicative; customer-friendly. Experience very smooth and pleasant. Will return for all future service. More

My Service advisor, Victor was helpful and great. I'm not happy with the issues on the car and i know it was pricey, but Victor worked with me on my concerns. Also, ensured car is thoroughly checke I'm not happy with the issues on the car and i know it was pricey, but Victor worked with me on my concerns. Also, ensured car is thoroughly checked. Appreciate his work and help More

Customer service experience was what you would expect a 5 star experience to be ! My advisor Miguel had strong communication, punctual and explained his expertise fairly well. I will definitely be returning star experience to be ! My advisor Miguel had strong communication, punctual and explained his expertise fairly well. I will definitely be returning my service experience was unmatched. BMW concord continue doing what you’re doing I will be a long time customer! More

My service advisor, Miguel was great. He was pleasant and efficient when checking me in. He clearly communicated expectations throughout the day, and had my car ready when he said he woul He was pleasant and efficient when checking me in. He clearly communicated expectations throughout the day, and had my car ready when he said he would. More

Customer service was excellent. Miguel went above and beyond and make my visit enjoyable. All good! Miguel went above and beyond and make my visit enjoyable. All good! More

My technician, Francis D. Is very knowledgeable, helpful and so nice to me. Great service. Is very knowledgeable, helpful and so nice to me. Great service. More

Friendly helpful staff. Thorough video documentation of my car. Convenient loaner car provided. My service advisor was concise and kept us informed. We’ll be back. Thorough video documentation of my car. Convenient loaner car provided. My service advisor was concise and kept us informed. We’ll be back. More

Kevin at BMW Concord was fantastic with recent service. Highly recommend Kevin as a Service Advisor. Highly recommend Kevin as a Service Advisor. More

Excellent service and friendly! They always give a very clear picture of what needs to be done and I love the video inspections which they send to me. They always give a very clear picture of what needs to be done and I love the video inspections which they send to me. More

My service adviser Victor was very courteous and responsive to my service needs. I also had him check out my horn problem and was told the part had to be ordered and would take a day or two. Throug responsive to my service needs. I also had him check out my horn problem and was told the part had to be ordered and would take a day or two. Throughout the whole service process, Victor kept me updated on the status and expected costs associated with said repairs. Overall a pleasant experience with no drama. More