BMW Concord

Lena was awesome. Very helpful, honest, and pleasant.. We would highly recommend her to others. Very helpful, honest, and pleasant.. We would highly recommend her to others. More

Got confirmation about the appointment, showed up and I was not even in their systems to start work. Service reception had no idea and was not able to quickly get me through. Only after talking to the mana was not even in their systems to start work. Service reception had no idea and was not able to quickly get me through. Only after talking to the manager, they took me in for the recall work More

BMW Concord is the best! My advisor Vitia Riche went above and beyond and was so helpful and patient with me! I appreciate her help!! My advisor Vitia Riche went above and beyond and was so helpful and patient with me! I appreciate her help!! More

Great customer service, great service over all. I have always had good experiences with Concord BMW. I have always had good experiences with Concord BMW. More

They did what they said they would do. The final bill was the same as the estimate. The final bill was the same as the estimate. More

We came in for our scheduled service and had such a pleasant experience! Victor was professional and friendly. A special thank-you for the little BMW toy car — my son was so happy, it absolutely made pleasant experience! Victor was professional and friendly. A special thank-you for the little BMW toy car — my son was so happy, it absolutely made his day! Also, the coffee in the waiting area was really delicious — such a nice touch! Highly recommend this dealership — always a great visit! More

Somehow, I expected better. My original quote over the phone for service did not coincide with the service department's notes on my service needs. It did not seem to matter that My original quote over the phone for service did not coincide with the service department's notes on my service needs. It did not seem to matter that my time was not an issue when I came in, expecting different results than what the service department had to offer. My travel time and convenience were not important issues to resolve, and my only course was to reschedule. More

Very helpful and professional. Made the buying experience simple and easy. Catalina went above and beyond. Made the buying experience simple and easy. Catalina went above and beyond. More

I would like to share my EXCELLENT experience with Mr. Christian McClure at BMW Concord. He treated me and my family with great professionalism, friendliness, and politeness, making our experience very pl Christian McClure at BMW Concord. He treated me and my family with great professionalism, friendliness, and politeness, making our experience very pleasant and satisfying. He provided us with complete support from start to finish throughout the entire process of purchasing our new car. We are extremely happy and satisfied with our purchase and will definitely do business with him again. Thank you again, Christian. More

Vitia was amazing as a service advisor. My warranty ended recently and there was an issue with starting. She worked out a great deal and went out of her way to help me. Service was complete My warranty ended recently and there was an issue with starting. She worked out a great deal and went out of her way to help me. Service was completed in a timely manner, I was updated each step of the way and a loaner was provided completely complimentary due to my warranty being over. 5 stars. More