BMW Concord

The service team was very professional and took care of everything in a timely fashion. everything in a timely fashion. More

The process was convenient with the Lyft option. Service was completed within the same day, as promised, and communication from Vitia was excellent. Service was completed within the same day, as promised, and communication from Vitia was excellent. More

Very professional,nice Amazing people to deal with they took care of my car and got me leaving with a happy smile took care of my car and got me leaving with a happy smile More

The service department responded to questions &gave a full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came fir full account at approximate cost & timeline of service. Felipe Maramba was outstanding as my service rep. He always made me feel as though I came first though I know he was dealing with many customers . I will request him upon my return to represent me again More

Fast, friendly efficient service. Was kept informed of progress and vehicle delivered as was promised Was kept informed of progress and vehicle delivered as was promised More

The BMW dealership and service department is top notch. Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the Christopher was proactive and very available. He quickly responded and acted on all of my questions and concerns. The customer service there is the best! More

Excellent service experience. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. From dropoff to pickup, the entire service crew, especially Victor, were efficient, organized, helpful, thorough, informed and good communicators. They reviewed requirements and options with me and were helpful in my making decisions, and without overly upselling. More

Vitia from the service department was professional, friendly, and easy to talk with. She was thorough with updates. friendly, and easy to talk with. She was thorough with updates. More

This dealership was exceptionally professional. They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one crit They promptly addressed my issue, provided timely updates, and even offered a video inspection, which I greatly appreciated. However, I have one critique: the online scheduler lacked any details regarding the possibility of a car rental. I had to find out and reserve a car in person for my appointment, which forced me to return the next day. More

Miguel Alvarez is a very professional service rep and makes alot of effort to listen to my concerns and stays in constant contact with me. makes alot of effort to listen to my concerns and stays in constant contact with me. More