Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW Concord
Concord, CA
984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
984 Reviews of BMW Concord
July 03, 2015
***** Shady Service Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've Had my car serviced in March and again in April. For the last appointment a starter, tension belt and battery were replaced. For a total of 3700. I've seen several service providers with Amy being the last. Very efficient, kept me up to date daily on the service of my car. Never had the pleasure to meet personally, but loved the quickness of the emails being I am busy. It is now the 2nd of July. Taking a road trip to LA. My tire blows out at 12:30am. Roadside assistance cannot get a tow until 6am on I-580E I sit on the side of the highway all night. Finally, I and my 2 children make it to BMW Pleasanton. It costs 250 to have the one tire replaced. My tire insurance claim was denied because the tires are bald. So I call Concord, and ask to have a second tire complimentary. As I was not told it was dire for replacement. Amy asked for the miles of my car as of this day. It's 3000 more from my last visit. She explained it was not their responsibility to replace it. Considering It was just service with you I would think it is your job as a professional to point out my tire needs. The big ticket items were listed.. but you leave out tire replacement which with insurance runs 50 dollars per tire. The 2 tires did not become bald within 6 weeks. This is poor work maintenance, horrible customer service and shady practices in every way. I will not be returning to Concord. The management and Amy should be ashamed to deny a tire with the upkeep it costs to maintain this car which I do. You've lost a customer. More
by Natasha
Employees Worked With
Amy Bilson
Helpful July 01, 2015
Great product and customer service No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer q No high sales pressure. Very helpful. Great follow through with purchase . Never cut short for time when reviewing purchase or too busy to answer questions. More
by Great Car 2
Employees Worked With
numerous members of service department( Serius radio install, plates install, etc,), Brandon Honeycutt, Noah Knox
June 29, 2015
Danny D Andrade the Best Danny D Andrade, Just did my european delivery with perfection. What a great experience! Highly recommend Danny, if you're looking to buy a BMW. Danny D Andrade, Just did my european delivery with perfection. What a great experience! Highly recommend Danny, if you're looking to buy a BMW. More
by mhoii
Employees Worked With
Danny Andrade
June 25, 2015
Awesome Amy BMW Concord is very lucky to have Amy Bilson. I had such poor customer service there before but since Amy has taken over my car services it makes goi BMW Concord is very lucky to have Amy Bilson. I had such poor customer service there before but since Amy has taken over my car services it makes going there a pleasure. She is super friendly and is very conscientious. More
by SueC
Employees Worked With
Amy Bilson
June 19, 2015
Excellent customer service I can't say enough about the excellent service I got from Wendy and Jennifer they know what they are doing and do not hesitate to go above and beyond I can't say enough about the excellent service I got from Wendy and Jennifer they know what they are doing and do not hesitate to go above and beyond for you. They are professional, knowledgeable and courteous. I bought my Bmw online. This was my first car Internet purchase and I can tell you it was stress free! My car is beautiful and just as Wendy said it would be. Thank you! More
by Jung,cathy
Employees Worked With
Wendy Dahlstrom, Jennifer Sims
June 18, 2015
Polite service professional Joey very polite and friendly. He answers all your questions with brief details. The BMW staff in general provides great service from the moment you w Joey very polite and friendly. He answers all your questions with brief details. The BMW staff in general provides great service from the moment you walk in. More
by vvar
Employees Worked With
Joey Tiongson
June 12, 2015
An Understanding, Polite Service Professional Amy is the reason I return to the dealership; if you have had bad experiences with dealership service professionals it will stop with Amy. Amy takes t Amy is the reason I return to the dealership; if you have had bad experiences with dealership service professionals it will stop with Amy. Amy takes time to listen to your needs and will not do unnecessary service. She is exceptional for persons like me who do not understand the complexities of car maintenance. I would commend Concord BMW for having and maintaining a service professional such as Amy. More
by doclyle
Employees Worked With
Amy Bilson
May 31, 2015
Service Excellent customer service every time I have in for service. J R Always keeps me informed about details of my car. He is always reach able to expl Excellent customer service every time I have in for service. J R Always keeps me informed about details of my car. He is always reach able to explain my question More
by Nikkibeh18
Employees Worked With
J.R. Cortez
May 29, 2015
Very conscientious I was initially leery of Concord BMW service. However, I was pleasantly surprised by the service rep., Amy Bilson. She is very helpful and conscient I was initially leery of Concord BMW service. However, I was pleasantly surprised by the service rep., Amy Bilson. She is very helpful and conscientious. More
by cyclocross
Employees Worked With
Amy Bilson
May 28, 2015
Horrible The level of incompetence at the dealership is so bad they should have their license revoked. I purchased a CPO vehicle and started having problems i The level of incompetence at the dealership is so bad they should have their license revoked. I purchased a CPO vehicle and started having problems in less than 2 weeks. When I brought it in for service they could care less that I had just purchased the car. They didn't even provide a loaner. It's been close to 4 months and I still have not been provided a license plate. It's shocking their still in business. More
by Anthony
Employees Worked With
Wendy Dahlstrom, Brock Keck
