BMW Concord

Excellent service by Amy Bilson I can't remember the last time I felt awe inspired by someone who provided excellent customer service. We get so accustomed to the rudeness, the waiti I can't remember the last time I felt awe inspired by someone who provided excellent customer service. We get so accustomed to the rudeness, the waiting, the hassles that we just get numb. Starting with my first call through my follow up email, Concord BMW hit the mark. WOW! Thank you so much Amy for making me feel welcome, wanted and exactly how a customer should feel! More

What a great experience buying a M3!! I was looking to buy a 2015 M3 and found one that I want at Concord BMW. As soon as I called them, Gary took my phone call and told me that the car wa I was looking to buy a 2015 M3 and found one that I want at Concord BMW. As soon as I called them, Gary took my phone call and told me that the car was still available. We started working on a deal and pre-approving application to secure the car. He worked so hard throughout the sales process and that was the smoothest purchasing experience I have dealt for a car ever. I flew in the next day and Gary was at the airport to pick me up on time. All the paper work was done in timely manner and he even got us BMW tumblers for me and my wife because he had us waited little longer than he thought it would be. (It wasn't even really long time to wait.) Even thought it was little far from where I live, I would definitely come back and buy more BMWs from him in the future. Thank you Gary for everything! More

Great experience due to Mike's professionalism and integrity I have been a loyal customer at Concord BMW for the past 10 years due to outstanding sale professionals like Mike Heller. He is empathetic and jumps I have been a loyal customer at Concord BMW for the past 10 years due to outstanding sale professionals like Mike Heller. He is empathetic and jumps through hoops to satisfy the client. More

First Class The Sales Person (Michael Heller) was Very Personal and talked to us like he was a friend. He didn't pressure sell us at all. He Was very helpful, an The Sales Person (Michael Heller) was Very Personal and talked to us like he was a friend. He didn't pressure sell us at all. He Was very helpful, and helped us with the many decisions we had to make. I would recommend Michael to a friend. More

Boris was great!! I really appreciated Boris' effort and time that he put into helping me find the right car. I would recommend to anyone. If you want someone with ex I really appreciated Boris' effort and time that he put into helping me find the right car. I would recommend to anyone. If you want someone with experience and product knowledge Boris is the guy. Kevin Case More

Service experience was excellent I was concerned about a tire signal that I was getting and Sarah made the experience easy and convenient. Inviting atmosphere and great coffee and com I was concerned about a tire signal that I was getting and Sarah made the experience easy and convenient. Inviting atmosphere and great coffee and comfortable lounge. More

Comfortable buying experience with Billy I was looking to get my first BMW and I'm glad I ended up at Concord BMW. Unlike other dealers, Concord BMW had multiple models of the car I was look I was looking to get my first BMW and I'm glad I ended up at Concord BMW. Unlike other dealers, Concord BMW had multiple models of the car I was looking for (BMW 435i coupe). This was an important factor because I did not want to wait months after buying for delivery. At BMW Concord, I was able to choose a car very close to my desired one. My sales person was Billy Billoo. Billy made the buying experience easy and not uncomfortable. In the past I've dealt with pushy and aggressive sales people who've made car buying as comfortable as getting a root canal. Billy was knowledgeable about the car and worked with me to get the deal I wanted. He answered all of my questions and did not try to "hide the ball" or try typical sales tactics. I think part of this buying experience was a reflection of the research I'd done about the car/options/true pricing/etc. As with any other big purchase, it always helps to do your own research beforehand to make the buying experience comfortable and prevent buyer's remorse. In the future, I'd gladly return to BMW Concord for my car needs. More

First Class treatment.. I had an older Mercedes SL and was looking to replace it with another roadster. I visited a few of the dealership and had a horrible experience at a I had an older Mercedes SL and was looking to replace it with another roadster. I visited a few of the dealership and had a horrible experience at a few of them. I came into BMW Concord expecting the high pressure and lies like I experienced at the other dealership, and to my surprise, it was the opposite. I had a salesman by the name of Boris and he did not pressure and was very upfront. I bought my first BMW Z4. I had a few minor adjustments and options that I wanted after my purchase. The service representatives Eric and Adam were great. Communication, professionalism, and the treatment I received was the very for first for me. I have bought various vehicles from different dealership throughout the bay area and this has been the best. Both Sales and Service has been great and I have no reservations in recommending this dealership. Other dealerships would benefit from having their Sales and Service Representatives model after BMW Cconcord. Customer service should always take priority in any business providing services, especially after making an investment such as car purchase and service. In my experience with other dealership I was made to feel like they were doing me the favor in the purchase and servicing of my vehicle. If you want to experience first class treatment go to BMW Concord. More

Quality service timely provided I am impressed by the consistent outstanding service and advice provided as a matter of course. These professionals always service my BMW thoroughly a I am impressed by the consistent outstanding service and advice provided as a matter of course. These professionals always service my BMW thoroughly and quickly. Highly recommended!! More

Excellent service Honestly after 50,000 miles I thought I was going to be in over my head with all these car issues but JR looked into it and he totally found the ways Honestly after 50,000 miles I thought I was going to be in over my head with all these car issues but JR looked into it and he totally found the ways of saving money and making sure my car is in great condition, I would definitely recommend going to him More