BMW Concord

Total Dealership Perfection We have been BMW Concord customers for many years. Twice we moved out of the area and purchased our BMW's from other dealerships.....and there is no We have been BMW Concord customers for many years. Twice we moved out of the area and purchased our BMW's from other dealerships.....and there is no better dealership, anywhere, than BMW Concord. From the telephone greeting, to the quick hand-off to an actual person. In person at the dealership they are outstanding as well. We have never dealt with a better, more professional, knowledgeable,...and friendly service advisor than Eric Triebel. Service always is performed as requested, always done correctly, always on time...and always with professional courtesy. One of the major positives of our move back to the East Bay three years ago was our return to BMW Concord...they make the car. Our dealership is most important, nearly more important than the vehicle that they are selling or servicing. BMW Concord is a MAJOR reason that we keep purchasing BMW's. More

A terrific experience! We left feeling well-cared for! We had been looking for a specific car, and Danny, of BMW Concord, quickly found it and arranged for its delivery. While waiting for the car's deliver We had been looking for a specific car, and Danny, of BMW Concord, quickly found it and arranged for its delivery. While waiting for the car's delivery, Danny kept us informed of the timing. Upon the car's arrival at the dealership, he sent us a photo and fully accommodated our schedule when setting up a time for us to complete the purchase. The purchasing experience was top-notch. We greatly appreciated Danny's friendly manner, enthusiasm, and knowledge. He was responsive to our concerns and needs, and made sure we were well-informed about how to operate the car. We also were pleased with Jennifer, who handled the financial paperwork for us. Like Danny, she was friendly, enthusiastic, and highly professional. She clearly explained the process and completed everything efficiently. We left the dealership feeling well-cared for and could focus on enjoying our wonderful new car. More

Will never go anywhere else I came to Concord BMW to look at a specific used BMW I found online. Luckily, I was sent to Ken Gonzalves who was a huge help! It was my first time pu I came to Concord BMW to look at a specific used BMW I found online. Luckily, I was sent to Ken Gonzalves who was a huge help! It was my first time purchasing a car on my own and it was a great experience. I actually enjoyed spending my money! Everyone was extremely nice and helpful. I was dreading having to play the game of price negotiating. Ken and his team never made me feel like I had to negotiate a deal. I would recommend anyone looking for a new or used BMW go visit him! More

A WONDERFUL buying experience!! I have been stopping by Concord BMW for a couple of years now, as I am an enthusiast of BMWs, especially the 3 Series Sedans. I have done my share of I have been stopping by Concord BMW for a couple of years now, as I am an enthusiast of BMWs, especially the 3 Series Sedans. I have done my share of reading and research, and really enjoy seeing the cars up close. It just so happens that I met Ken about 4 months back while looking at the Certified Used BMW inventory. He was the salesperson that approached me. He never pressured me, and was very patient, very aware of the huge inventory of 3 series sedans that were there, and VERY knowledgeable not only of the options available, but on the history of changes the 3 series have gone through over the years. This last weekend my son and I had been at Waterworld cooling off and enjoying ourselves. I told him I wouldn't mind stopping by and checking out the 335d's that were in stock. After looking around, Ken just so happened to be the salesperson that approached us. He remembered our last encounter, which I thought was very impressive. He loaded us up in the dealership golf cart, and we drove all around the used car area. He showed me every 335d that was there. They have such an expansive inventory, it was quite fun! I told him they weren't quite what I was looking for, and he seemed to know from our previous conversations what I was looking for. I was in no hurry to give up my current BMW if it wasn't quite right. As a final stop, we went into the detail area where models were getting prepped for the lot. He found the space gray one he was searching for. It was perfect! It was the color I wanted, with the engine I was dreaming about. It also had the options I valued. As torn as I was in giving up my gasoline model 328, we worked out the numbers and it was a deal. My son was worried we would be there a while doing the paperwork, and Ken assured us it wouldn't be too long. It was quick, painless, no gimmicks or sneaky moves... Perfect! Ken Gonsalves is personable, professional, efficient and a real pleasure to work with. He even told me about his kids and family, which I thought was terrific. I had a great experience, and am the proud owner of my 4th 3 series. This is a great car, and he made it a great experience! More

Professional and honest Noah and the rest of the Concord BMW team was very professional and helpful in my recent purchase of a certified used BMW. Noah worked with me over se Noah and the rest of the Concord BMW team was very professional and helpful in my recent purchase of a certified used BMW. Noah worked with me over several visits and was not put off by the fact that I was taking my time to research the alternatives. He followed up with emails containing information about cars that met my criteria and took his time to explain all of my questions or research the ones he did not know the answers to. Dario also stepped in when Noah was not sure if he could hold the car on a deposit and explained their policies and was very personable - no pressure or crazy tactics that I have seen at other dealerships. More

Rob was terrific! Rob was incredibly nice! He is a terrific and knowledge able professional. I'll never buy a car from someone else. I'd recommend him to anyone. He eve Rob was incredibly nice! He is a terrific and knowledge able professional. I'll never buy a car from someone else. I'd recommend him to anyone. He even gave me a ride home! More

Best Experience hands down Ken is in my mind the model salesman. He knows his product but most importantly he is sincere. The one attribute that is key in building relationship Ken is in my mind the model salesman. He knows his product but most importantly he is sincere. The one attribute that is key in building relationships and repeat business. Ken has accomplished something I have never been willing to do when purchasing a car and that is be a repeat customer. So, anyone looking to buy or lease a BMW, I truly hope you seek out Ken Gonsalves. My review would not be complete if I failed to mention Alyce. Often times, the stress of buying a car only rises as you sit down with the Finance Manager and services are pushed. Not with Alyce, she was efficient and a true professional and also sincere. She was a true compliment to Ken. More

Great experience with Wendy Dahlstrom at BMW Concord for CPO I have to admit I didn't know what to expect especially as I'd dealt with several other BMW dealers in the bay area. But Wendy had the biggest select I have to admit I didn't know what to expect especially as I'd dealt with several other BMW dealers in the bay area. But Wendy had the biggest selection of what I was looking for ultimately (a blue 335i convertible with CPO) - frankly the only dealer with the various option package that I wanted. Upon finding the car, Wendy was very forthright and honest to deal with - I never felt like she promised something she couldn't deliver including pricing concessions as well as things that we wanted to have the dealer take care of. For example, the car had gone through CPO processing but still had a few cosmetic issues - Wendy immediately highlighted all the problem areas (including micro dings - small rock strikes that are hard to get out). While i did have to take the car back in - it was worth it. The car, although used, looks like 95% new. Wendy is highly recommended - very straightforward and honest. More

Ultimate Dealership I worked with Rob Graham on the purchase of a new 2014 X1 s28i. Although the car was an entry level BMW, Rob treated me like a VIP customer throughou I worked with Rob Graham on the purchase of a new 2014 X1 s28i. Although the car was an entry level BMW, Rob treated me like a VIP customer throughout the entire process. I highly recommend Rob. More

BMW Concord Sales I had a great experience purchasing a new car from this dealership, and want to especially mention client advisor Boris Abramyan as a wonderful person I had a great experience purchasing a new car from this dealership, and want to especially mention client advisor Boris Abramyan as a wonderful person to work with. Boris is a terrific guy who exhibits extraordinary attention and care for his customers. He is very knowledgeable and extremely helpful through all phases of sales, awaiting delivery, delivery to the customer, and post-sales follow-up. I highly recommend BMW Concord, and you cannot do better than having Boris Abramyan work with you. More