BMW/Mini of Coconut Creek

The service is not like it used to be. Buy a $60k car, never offered even water while waiting for financing and paperwork.. How things have changed! They used to offer you drinks, as well Buy a $60k car, never offered even water while waiting for financing and paperwork.. How things have changed! They used to offer you drinks, as well as food from the cafe while waiting.. I was shown only a few things the car does, one including the parking assist which almost crashed my car! The guy showing me said “I don’t know what went wrong, it usually doesn’t do that and wouid stop” Glad I braked even though Gerold me to let it do it itself! When I asked if the car has WiFi, nobody even knew! They had to ask around to other guys. Then they stuck on a license plate frame that covered the whole top including the yellow registration tag… so I asked why it’s covered ? And was told they got a bad batch of plates frames. So he then sticks my old dirty vista bmw frame back on my brand new car. Nobody cares anymore. Oh to top it off, after signing all 63772 forms, I get a call the following day that they gave me wrong VIN number to sign and they had to send me a new docusign to redo it all. More

I have always had a good experience working with Samantha. That’s why I keep going back. Samantha. That’s why I keep going back. More

Overall, pleased with appointment and service. However, a reported warranty issue (sos call) still malfunctioning. However, a reported warranty issue (sos call) still malfunctioning. More

I had a great experience! Adan Latreche was highly attentive and helpful, making the entire process smooth and pleasant. Adan Latreche was highly attentive and helpful, making the entire process smooth and pleasant. More

Raj was our salesperson and he went above and beyond to find me the exact car I wanted. He was professional in every sense of the word. Highly recommend! find me the exact car I wanted. He was professional in every sense of the word. Highly recommend! More

Great experience and excellent customer and top notch service advisor. Love coming to location. Nice service advisor. Love coming to location. Nice More

Valet was pleasant as well as the service receptionist. My Service advisor Juliet was very warm and welcoming. She took care of my request and more! Thanks My Service advisor Juliet was very warm and welcoming. She took care of my request and more! Thanks More

First time there and they made me a deal I couldn't refuse. Mike went above and beyond to help me get my 2 cars to the dealer to make this trade. They also had a very streamline process, and there was refuse. Mike went above and beyond to help me get my 2 cars to the dealer to make this trade. They also had a very streamline process, and there was no upsell pressure. More

Stephan Gregg has been hands down my favorite sales rep I've worked with while buying a car. He was friendly, straightforward, honest, and really, just a joy to hang out with. I highly recommend anyone rea I've worked with while buying a car. He was friendly, straightforward, honest, and really, just a joy to hang out with. I highly recommend anyone reading this to request to work with Stephan, he will make the experience more enjoyable just because he is him! I left the dealership in a new to me Mercedes C300 and I am soooo happy with the car and the deal experience. More

The service advisor assisted me with all my questions and the service technician video and audio was clear! the service technician video and audio was clear! More