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BMW Northwest

Fife, WA

Overview
Reviews
Vehicles
4.7
708 Reviews
Call Dealership (253) 922-8700
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4011 20th St E

Fife, WA

98424

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Showing 708 reviews

April 01, 2024

Professionalism and efficiency characterize the entire service department — from making an appointment, through checkin, to mechanical maintenance and checkout. More

by nolalac
Recommend Dealer
Yes
Employees Worked With
Gave
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Apr 02, 2024 -

BMW Northwest responded

We're delighted to know that you had a professional and efficient experience with our service department at BMW Northwest. Thanks for sharing your feedback!

Helpful
April 01, 2024

Professionalism and efficiency characterized the BMW Northwest service department. I was particularly impressed with my interactions with Gage Stanton and Mike Sims in having my 330i wagon serviced. Thi More

by nolalac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Stanton and Mike Sims
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Apr 02, 2024 -

BMW Northwest responded

We're glad to know that Gage and Mike provided you with efficient service for your BMW 330i at BMW Northwest. We appreciate the feedback!

Helpful
March 30, 2024

Michael was my Service Advisor He is very knowledgeable, He made sure that I understood everything. Do to a conflicting medical appointment, he made sure that my vehicle was done in plenty More

by rjsiddall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lawver
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Apr 01, 2024 -

BMW Northwest responded

We're glad to know Michael was able to provide you with such a positive experience at BMW Northwest. We'll make sure your appreciation is passed on!

Helpful
March 26, 2024

My vehicle was brought in for a software recall and front brake pads. The dealership did a full inspection of the underside of the vehicle and recommended over $10,000 of repairs which was frustrating since More

by Mjschmitty2003
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Knoll
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Mar 26, 2024 -

BMW Northwest responded

We appreciate your feedback and understand where you're coming from. Our goal is to provide thorough inspections for the sake of vehicle health and customer awareness, not to pressure anyone into unnecessary repairs. We'd like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience. Thank you, Jay Senon - Service Manager - 253-896-2502

Helpful
March 20, 2024

Easy to schedule ready for me when I got there, offered me coffee and a great place to wait. Car was done early washed and vacuumed. Very nice. Excellent experience. More

by pbuckz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage
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Helpful
March 18, 2024

The service was amazing and everyone involved in the process of my visit was very helpful. Thanks Michael for your service and support More

by DeniaStewart2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 18, 2024 -

BMW Northwest responded

We're so glad to know you had an amazing experience with us at BMW Northwest! Your appreciation for Michael's service and support is greatly valued. Thank you for your review!

Helpful
March 16, 2024

Went in for regular maintenance. Hands down, the best experience I’ve ever had with a service department.. They were professional, thorough and very customer oriented. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Quinn
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Mar 18, 2024 -

BMW Northwest responded

Pam, we're delighted to know that our service department at BMW Northwest provided you with an excellent experience. Thanks for trusting us with your vehicle's maintenance!

Mar 19, 2024 -

Pam responded

Special recognition should go to David Quinn, service representative, as he does an excellent job representing BMW Northwest dealership. Most dealership service departments are a bit hectic and impersonal, as they deal with stressful situations, trying to satisfy customer’s concern's and issues every day. Dave made me feel like I was a valued customer, not just a number.

Helpful
March 12, 2024

Excellent service when had a damaged tire. I have complete confidence in David Quinn. He is an outstanding employee More

by Pusrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quinn
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Mar 13, 2024 -

BMW Northwest responded

We're glad to know David and our team at BMW Northwest were able to assist with your tire issue. Thanks for placing your trust in us - safe travels!

Helpful
March 11, 2024

Not enough insight of the price and was never given an estimate. Felt like I was overcharged for the service and promises were more like lies More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Knoll
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Mar 26, 2024 -

BMW Northwest responded

Charlie, I'm sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you felt overcharged. Let's make sure we address this issue properly - please reach out so we can discuss the details of your service and charges further. Thank you, Jay Senon - Service Manager - 253-896-2502

Helpful
March 01, 2024

Brandon and all other staff were extremely helpful in getting my car repaired and back to me in a timely manner. Much appreciated. More

by marymagee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
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Mar 01, 2024 -

BMW Northwest responded

We're so glad to know that our team at BMW Northwest was able to assist you efficiently with your car repair. Your appreciation means a lot! Safe travels in your freshly serviced vehicle, Mary.

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