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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.5
811 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 811 reviews

August 04, 2021

Doug in the Service Department was very pleasant and knowledgeable. He kept me in the loop from start to finish regarding my vehicle. Excellent service! More

by Demetriaaqualls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug in Service Department at BMW of Killian rd
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Aug 05, 2021 -

BMW Of Columbia responded

Thank you, Demetria, for your kind words for Doug! We thank you for your business and look forward to your next visit!

Helpful
July 30, 2021

Service department is not customer friendly. I am repeatedly told by my service advisor how they have 10,000 customers and only five of them; how he works 10-11 hour days, etc.He has never returned a More

by bebemathis
Recommend Dealer
No
Employees Worked With
Brian Kelly, Service Department
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Aug 10, 2021 -

BMW Of Columbia responded

Thank you so much for your continued support. I have spoken with the advisor you were working with and he understands the level of service that we require. We currently have 8 Service Client Advisors which is adequate to handle our growing service business. Brian Kelly will continue to give you the level of service that you deserve. You can reach out to me directly if you would like at 843-230-3329. Sincerely, David Miles General Manager

Helpful
July 23, 2021

Very pleased with the service .everything expl,good recommendation. Car washed. Delivered on time. Good a a a a a a a a a a More

by Aaogun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AUNDREA, Service Department
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Aug 05, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

Helpful
July 22, 2021

Poor communicationUnclear warrantiesLoaners not Poor communication Unclear warranties Loaners not available even when car not drivable and expect u to wait another 5 days for a loaner and waiting More

by vprosser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
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Aug 10, 2021 -

BMW Of Columbia responded

I apologize you were not able to attain a loaner on your recent service visit. We normally keep approximately 60 loaners in our fleet however currently that number has decreased to 25 due to worldwide inventory shortages. Vehicle inventory levels will start increasing in September and October which will enable us to normalize the courtesy fleet. Please call me directly at 843-230-3329 and I will answer your warranty questions. Sincerely, David Miles General Manager

Helpful
July 19, 2021

Great work as always, able to understand the needs of the customer and give the best options available. Brian is very friendly and professional got us in and out fast More

by jag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jul 21, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Brian We thank you for your business and look forward to your next visit!

Helpful
July 18, 2021

Prompt and courteous as usual. I Love this place! Sam was helpful and kept me informed of progress. Waiting area was relaxing and stocked with drinks and snacks. More

by BMWduo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Service Department
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Jul 21, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Sam. We thank you for your business and look forward to your next visit!

Helpful
July 17, 2021

Great experience with BMW of Columbia! Our sales associate David M. did an awesome job! He was very knowledgeable about anything & everything BMW. My husband & I felt very comfortable with him. More

by Tmtz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McElveen
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Jul 21, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We'll be happy to pass your positive feedback to David. We thank you for your business and look forward to your next visit!

Helpful
July 15, 2021

Best and easiest buying experience ever. My client advisor, David M., made sure I got the car I wanted and didn't just want to sell me something off the lot. Everyone I dealt with is to notch, very More

by Steve M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McElveen
Report | Print
Jul 21, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We'll be happy to pass your positive feedback to David. We thank you for your business and look forward to your next visit!

Helpful
July 15, 2021

Doug is a Great Service advisor he sent me a message with as son there was an update. Thank y’all again BMW of Columbia More

by Chris Langet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jul 21, 2021 -

BMW Of Columbia responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Doug. We thank you for your business and look forward to your next visit!

Helpful
July 07, 2021

Unhappy with the failure of the service department to correctly troubleshoot my problem after service performed, I was given incorrect information about correcting the problem, no response after a number More

by pkanches
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Aug 19, 2021 -

BMW Of Columbia responded

Thank you for your feedback about the miscommunication you encountered during your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? David Miles General Manager 843-230-3329

Aug 21, 2021 -

pkanches responded

The car after service (tire replacement, alignment & oil service) was returned to me in an unsafe tire condition (low air pressure indicated) service advisor said the car needed a sensor that wasn’t in stock, but the car was ok and was good to go, and I needed to - at my convenience schedule the part replacement (no notation on my repair order) driving home I noticed that the car steering “tugging right” once home, I checked the tire pressures and found the right front tire had only 16 psi, I called the dealership and told them I-was an unhappy customer and was unable to be connected to management (service or General Manager) I added air pressure to the low tire and the indication went away I returned to the dealership where the Service Manager “said somehow they had the found the sensor, in stock- but they rechecked the tire and said the problem was the sending unit in the tire but somehow after I returned the tire pressure to 32#’s at home - the tire pressure stayed up and the low pressure indication didn’t come back all the way from my home back to the dealership (approximately 20 miles) I spoke with the General Manger when I brought the car back and told him the dealership had poor quality control procedures and troubleshoot methods (I feel no one had checked the tire pressure, and noticed the steering tug to the right during the test drive, after the tire replacement and alignment -even after seeing the indication that the tire pressure was low) everyone assumed their processes was done correctly and the indication was because a part had failed (a $1,000 part?) Why I’m so concerned about this “I was told the car was safe to drive, even though I was going on a long trip at interstate speeds” Run flat tires have the criteria “stay at lower speeds and go to a service center expediently” fortunately because I check my tire pressures - as I have an air compressor at home and a good digital air pressure gauge when I troubleshot the low tire pressure indication and found the low pressure in the tire, I was very upset with the dealership, and they’ve lost my trust, which if/when I replace my BMW I will have to look at having it serviced a a dealership 60 to 100 miles away from Columbia

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