BMW Portland

Unexplained fees and difficulty with scheduling. In addition the service seems to be declining from previous experience and markup/charges are over exaggerated. In addition the service seems to be declining from previous experience and markup/charges are over exaggerated. More

Chris provided a great service/ repair of my vehicle and delivered before the original deadline. Very happy with the results delivered before the original deadline. Very happy with the results More

When I came to drop off my vehicle for an oil change the guy tried to tell me I needed $1000 worth of xxxxxxxx. I get it I work for a lithia dealership but when I told him that he didn’t back off. Just disa guy tried to tell me I needed $1000 worth of xxxxxxxx. I get it I work for a lithia dealership but when I told him that he didn’t back off. Just disappointed I just wanted my oil changed and my codes for the oil change to be cleared and they did the oil change but didn’t do the clearing the codes. Just kinda lame man. I wanted to be treated better bringing my bmw to a bmw service center I can go to my store but I don’t work at a bmw More

So, I brought in my car with a tire issue. I inflated it before bringing it in, and noted which one was flat (rear/passenger). They were super helpful and turned it around quickly. However, th I inflated it before bringing it in, and noted which one was flat (rear/passenger). They were super helpful and turned it around quickly. However, they replaced the wrong tire, and then were unwilling to help fix the issue (and tried to gaslight me about which tire I claimed was a problem, though it was clearly documented in the intake form, which I had a copy of). I brought it back, and even helped find the insurance info for a replacement, and they ghosted me repeatedly. So, it's still a problem for me, and I don't expect that they'll deal with me at all. Never again. More

Great service with timely call backs to questions. Appreciate their loaner vehicles provided during service work. Appreciate their loaner vehicles provided during service work. More

BMW Portland Service department is Thorough. Their communication is clear with knowledgeable and quick response time. They’re Accommodating and Friendly. Far superior to Bend, OR BMW service dep Their communication is clear with knowledgeable and quick response time. They’re Accommodating and Friendly. Far superior to Bend, OR BMW service dept. and therefore I make the long drive because it’s worth it. More

fairly easy to work with and got the work done in a timely fashion done timely fashion done More

Prompt. Courtesy I did ask Will about how the detail was lacking on the wheels No response Courtesy I did ask Will about how the detail was lacking on the wheels No response More

Great service Will has a very smooth and comforting way of describing the issues and the solutions. of describing the issues and the solutions. More

Will Wahlin is a rockstar who made this experience the BEST service department experience I've ever had! I brought my car in for some recall work and to get a new key via a third-party warranty. He went t BEST service department experience I've ever had! I brought my car in for some recall work and to get a new key via a third-party warranty. He went through extra hoops to work with the third-party warranty company and even preemptively reached out to them when he discovered a service issue during my recall repair. He was extremely helpful and kept me well informed during the entire process. He wasn't ever condescending; just friendly and genuinely concerned about making sure I knew what was going on with my vehicle. I didn't buy my vehicle from BMW of Portland but because of the great experience I had with Will, I will be sure to consider them when I am ready for something new! Thank you for the outstanding service, Will! More