BMW Portland

The overall experience was wonderful, they kept me in the loop from the minute I ordered my car and as it went through the building process. Once my car was available, Eric held my hand through the whole pro loop from the minute I ordered my car and as it went through the building process. Once my car was available, Eric held my hand through the whole process and made it very easy. I could see he was passionate about BMWs and wanted to make sure I was happy with my purchase. More

Will Wahlin is consistently terrific--as long as you have his direct number. If you have to go through other channels: e.g., a chat, or a receptionist, or even another Service Center member, it may be easie his direct number. If you have to go through other channels: e.g., a chat, or a receptionist, or even another Service Center member, it may be easier to reach your favorite Pentagon general. Fortunately, Will can cut through Lithia bureaucracy, get your vehicle serviced, and you on the road on schedule. More

Will Will is the best representative I've worked with at any BMW dealership in 10 years. any BMW dealership in 10 years. More

Friendly and courteous place to get service. Honest folks that have a customers best interest. Honest folks that have a customers best interest. More

No communication, rude stuff. Specially sales people, what it was 1-2 year ago and now huge difference Specially sales people, what it was 1-2 year ago and now huge difference More

It was fine, little concerned about being given a loaner that was more in need of an oil change than my car. Also, why are they no longer detailed. I expect more from BMW that was more in need of an oil change than my car. Also, why are they no longer detailed. I expect more from BMW More

Well organized and gives good assessment at early stage. Options and costs are very helpful and made technical points very important considering my car over 30 years old, Options and costs are very helpful and made technical points very important considering my car over 30 years old, More

Everything was easy and smooth Dylan was helpful and thoughtful. My only issue was the time it took to diagnose thoughtful. My only issue was the time it took to diagnose More

The advisors are great but I am finding that no one will ever return my call. Last fall I had an. Issue with my seat belt, I called 4 times and no one Called me back. This week I am trying to reach the depa ever return my call. Last fall I had an. Issue with my seat belt, I called 4 times and no one Called me back. This week I am trying to reach the department that works with loaners and I’ve called twice with no return call. I find this disturbing given the price and service rep of BMW’s More

I have had nothing but positive experiences. Team is always friendly and very helpful, often answering questions before I've asked them. Team is always friendly and very helpful, often answering questions before I've asked them. More