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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
View Awards

2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

March 27, 2023

Very responsive technicians and service advisors. Since I live some distance from BMW Portland the service car program is valuable. More

by RFRITZLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Mar 28, 2023 -

BMW Portland responded

Hello! Thank you for trusting the BMW Portland team with your vehicle! It was a pleasure assisting you. Should you need anything else, please let us know.

March 26, 2023

Will and the crew ant Portland BMW are excellent! They are always knowledgeable and friendly. More

by TWB9263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Zuccarello, Will Wahlin
Report | Print
Mar 27, 2023 -

BMW Portland responded

Thank you for the positive review! We will be sure to pass along your kind words to Will and the BMW Portland team. Should you ever need anything, please let us know.

March 26, 2023

I already did this and not filling it out again nor will I worry about 15 words just stupid- this may lower the star by 2 stars if you send me another notice More

by BARRYNEWMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyril Franke, Ryan Rundberg, Chris Scorcio, Will Wahlin
Report | Print
Mar 27, 2023 -

BMW Portland responded

Barry, thank you for letting us know about the increased corrospondaces. We will be sure to look into these moving forward. Should you need anything else, please let us know

March 25, 2023

Don’t feel they are taking my problem seriously. Kept car two weeks didn’t do anything asked me to bring car if problems continued. However car doesn’t work when problem arises. And it arrives rando More

by CLIFF17
Service Time
Recommend Dealer
No
Employees Worked With
Chris Scorcio
Report | Print
Mar 28, 2023 -

BMW Portland responded

Hello Cliff, thank you for reaching out in regards to your recent experience. It is unfortunate to see that your vehicle is experiencing problems that causes it to stop working. I would appreciate the opportunity to speak with you directly in order to continue addressing your concerns. At your convenience, please give me a call so that I may be of further assistance. Robert Rogers 503-548-1202 Service Manager

March 25, 2023

My car is always really well taken care of, and I love having a loaner for the day too! More

by Suze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Blair
Report | Print
Mar 27, 2023 -

BMW Portland responded

Thank you for leaving us with your review, Suze! We are happy to see that you enjoyed the loaner car. We look forward to working with you again in the future.

March 25, 2023

All the staff here are very friendly. Everyone is very knowledgeable and ready to help with whatever you need whenever you need it. More

by DREWSKIPILOT99
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Pierce, Eric Dobson, Ian Killough
Report | Print
Mar 27, 2023 -

BMW Portland responded

Thank you for this amazing review! We are happy to see that the BMW Portland team provided excellent support. Should you ever need anything, please let us know.

March 25, 2023

Easy to work with and accomodating to schedule changes. Friendly staff and great customer service. More

by HAWAIIANGIRL32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Zuccarello
Report | Print
Mar 27, 2023 -

BMW Portland responded

Thank you for this amazing review! Come see the BMW Portland team again soon!

March 25, 2023

Friendly employees, very helpful , patient & fast service! Pleasant to deal with very, competent car repair! More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyril Franke, Ryan Rundberg, Chris Scorcio, Will Wahlin
Report | Print
Mar 27, 2023 -

BMW Portland responded

Hey Jerry! Thank you for choosing BMW Portland! It was truly a pleasure assisting you and your vehicle. Should you ever need anything else, please let us know.

March 23, 2023

Excellent service, timely and delivered as promised. They even cleaned my car. This is my second vehicle from Portland BMW and I’ve been impressed. More

by DAN.LUCKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Scorcio
Report | Print
Mar 24, 2023 -

BMW Portland responded

Hi Dan, Thank you for your stellar review! We're pleased to learn about the 5-star service you experienced with our BMW Portland team. We look forward to seeing you next time!

March 23, 2023

Did not perform standard inspection with oil change. My tires were not even checked during oil change. The were worn and I was not notified at all. More

by DCGIRALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Wahlin
Report | Print
Mar 27, 2023 -

BMW Portland responded

Hello, I regret to know that you are highly dissatisfied with the quality of service received. This was not our intention as it certainly does not reflect my team’s standards regarding how they are expertly trained to provide absolute customer care. Please don't hesitate to reach out to me at the contact provided below. I would be happy to address your experience and concerns in hopes of restoring your level of satisfaction once again. Robert Rogers 503-548-1202 Service Manager

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