BMW Portland

Due to supply chain delays BMW had to keep our car for a few extra days. They kept us informed regularly and made sure we had a loaner for the duration. few extra days. They kept us informed regularly and made sure we had a loaner for the duration. More

Kind and courteous, a little pricey, but the free rental more than makes up for it more than makes up for it More

Courteous staff greeted me treating me with respect, reached out to me when my car was ready and said goodbye to me when I was ready to leave reached out to me when my car was ready and said goodbye to me when I was ready to leave More

Kousrosh was helpful and kind when working with us. He was responsive and communicated with us on status and expectations. Most recently our service visit has been bad. We were told to bring our He was responsive and communicated with us on status and expectations. Most recently our service visit has been bad. We were told to bring our car in on a Monday theater was scheduled three weeks out from the request. Then I was told 3-4 days for a diagnosis. Now 6 days later l, my car has not even been looked at. I had to leave town for a funeral and waiting to see if they contact me and demand the loaner back before I return to town. I communicated that if it's not done by the Friday, which is extra time from their own estimation, that I would not be able to return the loaner within 24 hours. I don't understand what kind of process / procedure BMW Portland is following with the scheduling. Why would you schedule me a week before you even look at my car and have it parked outside in freezing temperatures. This has been a bad experience and I don't expect to return to BMW of Portland for any service or maintenance or any future needs. More

I was scheduled a few weeks out for an adjustment to a sensor that was crooked on my brand new car less than a month old. Once I brought my car in expecting it to be done same day or next day o was told sensor that was crooked on my brand new car less than a month old. Once I brought my car in expecting it to be done same day or next day o was told at least 3-4 days. 6 days later my car had not moved and I was told they will update me. I do not understand why they would have me bring in my car a week before they expected to work on it or even look at it. I don't expect to return to this dealership for any future service or purchases. More

My assistant is always clear and very helpful getting to the root of the problem. I appreciate him. He’s a good guy. the root of the problem. I appreciate him. He’s a good guy. More

The level of care and service that I received was unparalleled. I love taking my vehicle to BMW of Portland. unparalleled. I love taking my vehicle to BMW of Portland. More

Worst service I’ve ever had. Sexist mechanics that treat women like their idiots, and the Service Manager minimized the issues I brought it his attention by trying to schmooze an Sexist mechanics that treat women like their idiots, and the Service Manager minimized the issues I brought it his attention by trying to schmooze and manipulate me. I won’t return or buy a BMW again. More

I always receive excellent service, and Will be awesome to work with. Very thorough and good at describing exactly what needs to be done or was done. to work with. Very thorough and good at describing exactly what needs to be done or was done. More

After I had my oil changed at valvoline in July, where they neglected to0 re-add oil to my BMW, my insurance Co. Had you tear my motor apart to see why my motor wouldn't work. You took it apart and put my they neglected to0 re-add oil to my BMW, my insurance Co. Had you tear my motor apart to see why my motor wouldn't work. You took it apart and put my motor pieces in a box in my back seat. And I'm stuck with a ruined car where nobody can prove valvolines negligence. Isn't there a record inside the computer n my car that will tell me if oil was or wasn't added when I left there that day? More