BMW Portland

Chris did an amazing job and went above and beyond. I had a a issue that Chris made sure was taken care of. He put in the extra work and got the job done. He was on my team dealing with a warranty (no I had a a issue that Chris made sure was taken care of. He put in the extra work and got the job done. He was on my team dealing with a warranty (not a warranty bought through BMW). I bought my car from BMW and when I had I problem later I took it back there and will not go anywhere else but BMW of Portland. More

The good: The failed part/labor was covered under warranty and replaced free of charge. The repair was completed quickly (3 days). The bad: This is the second time I have had to return my car to hav warranty and replaced free of charge. The repair was completed quickly (3 days). The bad: This is the second time I have had to return my car to have a repair performed on a repair. In this case, even though the defect was the result of previous work performed on the vehicle and the car was going to be unavailable for at least several days, they did not provide a loaner car and refused to provide reimbursement for the cost of a rental. Very disappointing level of service. More

Wanted to keep the car for several days for routine annual inspection even though I had an appointment annual inspection even though I had an appointment More

People are great to work with and very friendly When I call they know just who I need to talk to. Live it call they know just who I need to talk to. Live it More

We always work with Keroush and recommend him highly. He values our time and makes things fast and simple He values our time and makes things fast and simple More

Will listens to the customers and their issues and takes care of what needs to be done care of what needs to be done More

I took my car in because of an important safety issue with the passenger airbag. They had my car for a week, but they did not get to it. I had to reach out to them for an update and managed to get my car with the passenger airbag. They had my car for a week, but they did not get to it. I had to reach out to them for an update and managed to get my car back for the weekend. They said they would get me back in the queue the following week, but they never followed up. I called them after waiting a few days, but didn't get a return call. The experience left me feeling unimportant to them. Nice people when I was there interacting with them, but their systems don't seem to be working well. More

Customer service was perfect, very nice people. I have been there a few times since I’ve had my car and I always get top of the line service. I have been there a few times since I’ve had my car and I always get top of the line service. More

My rims got scratched up by your mechanic. I called and left a message but your service writer never called me back I called and left a message but your service writer never called me back More

Appreciated the courtesy ride home & the return to pick up my car. Jesse Blair was understanding & helpful in documenting the brake disc issues that required service & replacement. Rob Rogers was focused o up my car. Jesse Blair was understanding & helpful in documenting the brake disc issues that required service & replacement. Rob Rogers was focused on customer satisfaction & determined to replace the defective brake discs. Dylan Haxton helped explain the replacement parts & service work completed. Very satisfied with the total service process. Thanks to all involved. More