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BMW Portland

Portland, OR

4.5
2,061 Reviews
Call Dealership (971) 340-4590
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2001 SW Jefferson St

Portland, OR

97201

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2,061 Reviews of BMW Portland

August 18, 2022

Worst customer service ever. Manager basically called me a liar when I told him I was not informed of the need for a current insurance card. The entire chec in process is inef More

by kathrynrosson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Rogers, Daniel Blodgett
Report | Print
Aug 19, 2022 -

BMW Portland responded

Hello Kathryn, It is disheartening to see that your impression of my department has missed the mark in terms of customer service and efficiency. Transparent feedback allows for greater understanding of what went wrong so I value the opportunity to improve. Please call me if you would like to have a discussion about your visit in detail. Robert Rogers Service Manager 503-548-1202

Aug 19, 2022 -

kathrynrosson responded

Wht? You were the problem

August 18, 2022

Great service and communication. Loaner was greatly appreciated so I could return home and not miss a day of work. More

by MIKEECOSTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Aug 18, 2022 -

BMW Portland responded

Thank you Mike, it was our pleasure! We are here and happy to ensure that your errand for vehicle service doesn't not disrupt daily schedule.

August 18, 2022

Will is the absolute best service rep BMW Portland has. Help you all when Will leaves! He’s the glue that keeps service together! More

by GINA_MARCHITIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Pierce, Will Wahlin
Report | Print
Aug 18, 2022 -

BMW Portland responded

Thank you Gina for the genuine praise supporting Will and letting us know how much you enjoy working with him. It is a testament to his wonderful customer service as a recipient of your 5-star recommendation.

August 17, 2022

BMW Portland is always a top notch professional organization. David was all over it in every way...outstanding individual. More

by doug63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Padgalskas, Jean Kleser, Davie Sprigg
Report | Print
Aug 17, 2022 -

BMW Portland responded

We appreciate your positive sentiment for our showroom and 5-star, professional customer service demonstrated by our team member, David. Thank you Doug!

August 17, 2022

Daniel and the rest of the BMW Portland service department have been great. I appreciate getting a detailed vehicle check report and inspection video whenever I bring my car in. More

by Joseph V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Report | Print
Aug 17, 2022 -

BMW Portland responded

Hi Joseph, Thank you for the excellent feedback praising Daniel and our service department. The approach they take is thorough down to the very last detail so we appreciate your acknowledgment with a 5-star rating.

August 17, 2022

I was disappointed they failed to reset the need service by warning. Have traveled 5k miles and it says service overdue. More

by rsxtypers02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Aug 18, 2022 -

BMW Portland responded

Hi There, I regret that a reset error significantly impacted your impression of our service department. Please keep my phone number handy if you still need further assistance on the matter. Robert Rogers Service Manager 503-548-1202

August 17, 2022

Daniel Blodgett is my service rep and always attentive and always does his best to make sure we are taken care of. I love working with him! I’ve recommended him to many other friends who have BMWs who use More

by MELISSAKLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Blodgett
Report | Print
Aug 17, 2022 -

BMW Portland responded

Hi Melissa, A personal customer referral goes a long way and we appreciate the opportunity to take care of your auto needs. It speaks volumes when you are on a first name basis with staff so it is wonderful to know that Daniel in service is joy to work with!

August 17, 2022

Always get great service from everyone at BMW Portland. They really know how to treat customers. More

by Pdxjpd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Aug 17, 2022 -

BMW Portland responded

Hello and bravo for the shiny, 5-star review! You are a valued customer and it is a privilege to receive your public support.

August 17, 2022

Recall service was perfect. Excellent dealer service department. From sales to service, I can not imagine a better dealership experience. More

by SCHULTZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Padgalskas, Rob Rogers
Report | Print
Aug 17, 2022 -

BMW Portland responded

Cheers for the positive remarks regarding your excellent service appointment! Safe travels and we will see you down the road.

August 17, 2022

The scheduling was easy, the service was quick, the staff was courteous and the technician was great More

by ZULFIALI456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Wahlin
Report | Print
Aug 18, 2022 -

BMW Portland responded

Nothing makes our day brighter than receiving such amazing feedback from our valued customers. Our Service Department is glad to have been courteous, as well as provide you with a quick and easy servicing experience. Please do not hesitate to reach out to us here at BMW Portland for your future automotive needs.

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