BMW of Alexandria

Buyer Beware!! I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked int I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked into business office. The financial officer was trying to sell the car warranty. As soon as I say "NO" to ignore the warranty. He thew the paper right in front at me and ask me to sign the paper. I might not buy a $70,000 vehicle but the used mini is still cost me money to buy it. I was decided to leave but since the sale man was really helpful I just let it go. Two days later after the big rainy day. The scratch was coming off from the car which was not shown on the day I purchased. Seems like the paint job was not completely done well. OR it's not dry enough for the rain day. Now the license plate became to be a big issue. I was asking to keep the same license plate. However BMW said they will taking care of. I don't have to worry about anything. On August 22, 2014 I had a call from BMW says the license plate was ready for pick up. I called the lady back but she wasn't there and she never got back to be. I thought that was just the mistake calling because I never requested for the new license plate. On November 26, 2014 I was trying to renew my current license plate. Guess what I found out. DMV system is showing that my current license plate has been transfer to the other license plate which I never ask for. That's right!!!!I've been driving with invalid tag for 4 months. I could a get caught from the police from driving invalid tag. On November 28, 2014 I contact BMW Alexandria right away. "Hugo" he was a sale man was helping us out since the day be began the purchase says I had an invalid tag before the day I purchased the car with them. Which is not truth. I had a copy of my old registration show that the tag will not expired until Jan 2015. Also the sticker on the license plate show it's expired on Jan 2015. Seems like he was trying to blame DMV and me for the mistake. BMW will not take care of anything. I asked the front desk lady for the store manager she said the manager is not in the office today. They left us like we are no body there. I felt very disappoint on the customer service. Never experience this bad customer service in my life. I was the worst decision I made in my life that I step to this dealership and bought the car with them. Very sad and disappointed. More

Excellent experience here This was my easiest car-buying yet. Overall service here is great - especially Paul. I felt bad because we had to come in the evening after we got h This was my easiest car-buying yet. Overall service here is great - especially Paul. I felt bad because we had to come in the evening after we got home from work, so we ended up wrapping up after they closed. Despite this, Paul (our sales guy) stayed late until everything was done. He was *super* friendly and took his time to finish everything perfectly. We will be back to BMW and Paul for our next one! More

Yet another great experience - Thank you Nabil! You did it again! Thank you Nabil for your outstanding service. You always go all the way to make it a great experience for us. We will be back ;) You did it again! Thank you Nabil for your outstanding service. You always go all the way to make it a great experience for us. We will be back ;) More

Paul Blakeman my hero I cannot rate my experience with Paul Blakeman anything other than magnificence. Had an extremely bad interaction with my local dealership and decided I cannot rate my experience with Paul Blakeman anything other than magnificence. Had an extremely bad interaction with my local dealership and decided to venture a little further and all I can say is wow. Paul was a superstar and went over and above to help me buy the car of my dreams. Love my x5 and he has a customer for life. More

Outstanding Customer Service Hugo Coz provided outstanding customer service during the sale of my car. He was tasked with pleasing not only me but my mother and brother as well an Hugo Coz provided outstanding customer service during the sale of my car. He was tasked with pleasing not only me but my mother and brother as well and he did not disappoint. I had no intention of buying a car that day, in fact I had left my car at home. After reviewing the numbers I couldn't pass up the deal. Hugo answered all of our questions and there was no pressure to rush the sale. He has even provided excellent follow-up after the sale. I would highly recommend BMW of Alexandria and Hugo Coz. More

Best experience ever in a purchase of a vehicle! Having owned several BMWs, this purchase experience from the time of contact to the time of delivery was beyond comparison to any other purchases. N Having owned several BMWs, this purchase experience from the time of contact to the time of delivery was beyond comparison to any other purchases. Nabil Haddad called me the very next morning after I submitted a request that evening for a particular configuration of a 328d Xdrive sedan. He was helpful, courteous and answered every question we both had. There was no sale gimmick or push for sales. But there were straight up offers that were in writing that could not be compared to other BMW dealers. Our utmost thanks to Nabil and Hakim for an outstanding experience. More

The Best Sales Associate - Nabil Haddad Nabil Haddad is the BEST Sales Associate! A friend for life!!!! Hakim Hashimi made the processing of the paperwork as painless as possible. They are Nabil Haddad is the BEST Sales Associate! A friend for life!!!! Hakim Hashimi made the processing of the paperwork as painless as possible. They are the dynamic duo!!! More

Shout out to Client Advisor - Rahmi Erkan Hello, I was on my way back to Raleigh after visiting family in the D.C. area. I planned to combine this trip with placing a custom order for a new Hello, I was on my way back to Raleigh after visiting family in the D.C. area. I planned to combine this trip with placing a custom order for a new 2015 BMW X1. I stopped by at this dealership on a Sunday evening at 5 pm. I was advised by Rahmi Erkan, who is the by far the best client advisors I have dealt with. Since I am a car enthusiast I help a lot of my friends buy cars and in that process have encountered many salesmen, but none in the class of Rahmi. He is a seasoned professional and was very easy to talk to. He has been responsive to my emails and patiently answered all the questions. I had.I am hoping the delivery experience would be as good as the initial sales experience. More

Fantastic Support in Purchasing a New Car I really enjoyed working with Hugo Coz. I went in knowing exactly what I wanted and received an excellent response of professionalism, positive attit I really enjoyed working with Hugo Coz. I went in knowing exactly what I wanted and received an excellent response of professionalism, positive attitude and a willingness to assist and get answers immediately. I honestly had an exceptional experience purchasing a new car, which is normally not the case. Thanks Hugo. I love my new BMW! More

Service Department The people are very nice but the quality of the work in the service department leaves much to be desired. Under warranty things get fixed but once yo The people are very nice but the quality of the work in the service department leaves much to be desired. Under warranty things get fixed but once you are paying out of your pocket you can be assured it will be in the shop repeatedly. Problems that you indicate get "fixed" only to recur and another solution, which you pay for, is recommended. In the end you start paying thousands of dollars with no assurance that the work will actually fix the problem. My advice, once you are out of warranty find a mechanic that actually knows who to fix you car. More