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BMW of Ann Arbor
Ann Arbor, MI
383 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 383 reviews
April 01, 2019
Service Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t 480 last week More
by Ali
Employees Worked With
November 29, 2018
The Worst Service Experience I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my a I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my approval. Guess what during this service they damaged my steer wheel and door handle. I care my car, know everything. This is purely Ann Arbor BMW negligence and damaged my vehicle. No positive response to my questions and they say it pretty common for this kind of vehicle. I can’t trust them anymore and don’t take any chances. Honestly Dereck service adviser ok but service team is worse I ever seen. Here is response from service manager More
by Chand
October 01, 2018
Third BMW I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! He sure knows his stuff well and is very professional. He sure does everything to make this process as easy and quick as possible. Great expirience! More
by obichakjian
Employees Worked With
August 30, 2018
Alex Upshur Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work wit Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work with. Not pushy. Would recommend him and this dealership to anyone looking for a BMW. More
by Purchaser
Employees Worked With
August 30, 2018
Fantastic customer service I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him. More
by Vlad
December 30, 2017
Not Going Back... Ever I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. T I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. This dealer (sales rep Justin Fagan to be precise) treat you like trash. I think it was because I just woke up and put on a jacket over my house clothes because my brother in law asked to go in a rush. His wanted to see his options and this sales rep didn’t even want to give any number. We should’ve went somewhere else instead of wasting our time here. Today, we had to rush and buy an used 5series just to get a car for him since his lease ended. Now he plans to buy the new x5 model when the new model comes out in 2018. But yeah, he is not going to come back here. More
by bhlee1987
Employees Worked With
September 27, 2017
Great Experience I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find no I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find nowadays. More
by Praveen93
Employees Worked With
September 11, 2017
Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More
by Kathleen Swalwell
August 27, 2017
Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More
by chuckie8
August 05, 2017
Simply a pleasant experience Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" deal Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" dealership--what a relief! The whole process was smooth, and everyone was patient while I worked through the options and made informed decisions. I?ve been bringing my series 5 sedan to this dealership for servicing since 2011, and I?m happy to continue the relationship with my "new" certified pre-owned X1. More
by PopokiX1
Employees Worked With
