BMW of Ann Arbor

Outstanding personalized service! Bernadette treated us with kind professional expertise. All questions and concern were taken seriously. Bernadette went the 'extra mile' to make sure Bernadette treated us with kind professional expertise. All questions and concern were taken seriously. Bernadette went the 'extra mile' to make sure we were happy with our two BMW purchases! Thank you Bernadette!! More

Personable and professionalism of Alexander Upshur I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeab I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeable of BMW's, he is very personable as well. I believe he will go as far as he wishes in this business. I will be telling others about my experience with BMW of Ann Arbor and the excellent service provided by Alex Upshur. Your dealership has a quality Client Advisor in him and you are very fortunate to have him working for BMW of Ann Arbor. Thank you, Carol Ford More

My vehicle has always been repaired on time as promised. I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has al I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West. More

Great buying experience! What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with and would highly recommend him! More

Thank you BMW ANN ARBOR Chad Thompson was very accommodating and knowledgeable. I truly appreciate his helpful, informative and timely service. I would definitely recommend t Chad Thompson was very accommodating and knowledgeable. I truly appreciate his helpful, informative and timely service. I would definitely recommend this dealership to all my friends. More

Great experience! Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done t Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better! More

Professional service Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budg Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budget. Now I am hooked on BMWs and enjoy my X1. Thank you, Eric! More

2nd routine service of my 2015 328d The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligat The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day. More

Great professional service Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again. I was very surprised at the changes in the last year at this dealership. The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically. Barron Green from the parts department also provided great service with a list of parts which were competitively priced. I recommend them for any service and look forward to taking my vehicle here in the future. More

Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More