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BMW of Ann Arbor
Ann Arbor, MI
326 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 326 reviews
January 23, 2021
If you are ok with NO CUSTOMER SERVICE and a liar. I had to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smel to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smelled of oil when I got it back. BMW you expect better this was my 2 nd bad experience with them. More
by Elizabethbv41
Employees Worked With
Helpful December 19, 2020
I had the worst experience with this dealership. waited 5 minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change while there was an online special for $100. when I took out the print out, he accused me for playing him for not bringing this out in the first place. The advisor asked $300 for the brake fluid, $300 for the coolant, $160 for check up. I later did brake fluid in another BMW dealer for much lower price and they didn't ask me for the coolant and check-up. I never realize a dealership can be so bad. Even Honda offers much better service than this "luxury" branch dealership. Fortunately not all BMW dealership is as bad as this one. More
by Xue
Employees Worked With
October 30, 2020
This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any de all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way! More
by melenie.turner
Employees Worked With
Other Employees :
John Moyer , Dereck West
September 29, 2020
Not happy at all with the service of this dealership, started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a local dealership closer to my home (Clinton Township) or I would have canceled the deal. Once I went to pick up the car, as I was told it was supposed to be detailed and cleaned it was not, I had to request that they. dry the car off it had water spots all over it, clean the mats and the interior of the car, it still has a slight odor, not at all what I would have expected from a BMW dealership, maybe a B lot. I purchased the car on 9/24/20, I would have expected a follow up call or email to ask how my experience was with the dealership. Haven't heard back from them. Might have been better off purchasing with Carvana or another online car company. More
by Summerof71
Employees Worked With
September 18, 2020
I order parts and have service performed from them all the time and they provide very good service. Dusty and the other service managers do a great job the time and they provide very good service. Dusty and the other service managers do a great job More
by bradleybrennan
Employees Worked With
September 17, 2020
Alex is outstanding, patient and knowledgeable. I have been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important to me and provided vehicles that met all of my criteria. And then taught us how to use the advanced functions. Great cars and sales team. Go see Alex! More
by tmorrow71
September 17, 2020
I recently had the pleasure of working with Ray on 3 separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on aft separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on after just 5 weeks. He had explained that normally the maintenance plan is not refundable or transferable to my new car. But Ray went to bat for me with BMW of North America and got the plan transferred to the new car so that I didn't lose it. Now that's service by Ray and BMW! I will always go to BMW of A2 for my cars! More
by tmorrow71
September 12, 2020
This dealership is a wonderful group of true auto enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the serv enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the service advisors. Recently my 2017 330i came off lease and I decided to buy it; they offered far better financing terms than what I could have found on my own or expected. I am stunned to see some of the bad reviews on this DealerRater site; it is not at all in line with their Google and Facebook reviews. I am sure that if you come in with enthusiasm that you will be treated in kind and in a friendly yet professional way. More
by TGreen
Employees Worked With
March 25, 2020
Ask for Derek & Lance I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. More
by Bmgarlington
Employees Worked With
Other Employees :
LANCE N. - BMW SERVICE TECHNICIAN, Dereck West
November 30, 2019
Ask for Kevin Cook Kevin Cook, sales consultant at Ann Arbor BMW, spent an inordinate amount of time with us over the course of several days as our family evaluated the Kevin Cook, sales consultant at Ann Arbor BMW, spent an inordinate amount of time with us over the course of several days as our family evaluated the X3. He is patient, helpful, kind, down to earth and honest - and if you are looking for a car that is fun to drive, ask Kevin to show you the X3m40i! More
by A2carbuyer
Employees Worked With
Kevin Cook
