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BMW of Ann Arbor

Ann Arbor, MI

4.6
365 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you. Why Choose Our Dealership? With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come. Inventory Offered Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match. Services Offered Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts. Head Over Today to Get Started Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
Contact Dealership

501 Auto Mall Drive

Ann Arbor, MI

48103

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Showing 365 reviews

October 08, 2025

Great customer care delivered by the team. Always looking out for the customer’s best interest. More

by Stephenewing101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Stephenewing101, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at BMW of Ann Arbor.

October 07, 2025

Love the professionalism, quality service, competitive pricing, quick service turnaround. Have enjoyed interacting with all service members! More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal
Oct 08, 2025 -

BMW of Ann Arbor responded

Hi Marina, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

October 01, 2025

Neal did a good job of getting my bad tire repaired. I got first grade treatment from everyone, spacificaly Neil More

by bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
Oct 02, 2025 -

BMW of Ann Arbor responded

Hi Bruce, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve. More

by Tod Eberle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carol Leisure
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Moyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Upshur
Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Tod, Thank you for the review. We are glad your time with us was an easy experience. We hope to see you again here at BMW of Ann Arbor.

September 30, 2025

Carol & Neal are awesome. Always a pleasure working with there service team! Thank You! I’ll be back! More

by kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Leisure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal
Sep 30, 2025 -

BMW of Ann Arbor responded

Kris, we are so grateful for your feedback! We will be sure to pass along your kind words to Carol and Neal. Thank you for choosing BMW of Ann Arbor!

September 30, 2025

The reception in the shop was wonderful. . Shaun, was not only helpful and professional, he was also a joy to talk with. Thank you for having such a great staff to service my car. More

by cynthiadoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
Sep 30, 2025 -

BMW of Ann Arbor responded

Hi Cynthia, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at BMW of Ann Arbor.

September 28, 2025

Always a pleasure visiting BMW service department. Neal does an excellent job. Dani does a super job as well with scheduling. Thanks. More

by pammiesplace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal and Dani
Sep 29, 2025 -

BMW of Ann Arbor responded

Hi, Thank you for the review. We are glad your time with us was an excellent experience. We hope to see you again here at BMW of Ann Arbor.

September 28, 2025

Always professional and efficient . Great customer service. Comfortable waiting area. Good communication with updates. Great experience. More

by marymcampbell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn in service
Sep 29, 2025 -

BMW of Ann Arbor responded

Hi Mary, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at BMW of Ann Arbor.

September 25, 2025

I have been going to this dealership for more than seven years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. More

by tarvinderTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carol Leisure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2025 -

BMW of Ann Arbor responded

Thank you for your loyalty over the years and for the special mention of Carol and Neil. We truly appreciate your feedback, and we look forward to serving you again at BMW of Ann Arbor!

September 22, 2025

The staff at BMW did a fantastic job as always on my car. I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recomm More

by lornadavalos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

BMW of Ann Arbor responded

Thank you for sharing your experience with our team! We are so pleased we could assist you and erase the dent like it never happened. We truly appreciate your confidence in us, and we look forward to your next visit at BMW of Ann Arbor! Take care, Lorna!