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BMW of Austin

Austin, TX

4.7
955 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 955 reviews

May 21, 2021

The workers are very professional but their work is very expensive. 4 long life bulbs that needed to be changed cost $43, work cost$ 222 Estimate total $270 I did only oil change service for $115 Thank More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana and Tim Montgomery
May 21, 2021 -

BMW of Austin responded

Thank you for your feedback, Tony, and for choosing us for your oil change. We will be sure to share your comments about our prices with our management team. If there is anything else that BMW of Austin can do for you, don't hesitate to let us know.

May 20, 2021

Amanda was extremely helpful and went above and beyond her job duties. Gave me all the options I could have based on the situation I was in. More

by tino_cuellar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda DeHart
May 20, 2021 -

BMW of Austin responded

Hi Tino, We appreciate you taking the time to give us your feedback. We are delighted to hear that Amanda was extremely helpful and went above and beyond in order to assist you. Thank you for choosing BMW of Austin and we hope to see you again.

May 20, 2021

I have purchased numerous vehicles from BMW of Austin over the last twenty years. In that time I have worked with Mike Hanaway. He has always been terrific. Always honest, professional and totally knowl More

by toomtar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
May 20, 2021 -

BMW of Austin responded

Hi there, Thank you for taking the time to give us your feedback. We are pleased to hear that Mike was honest, professional and knowledgeable. We appreciate your return business. Thank you for choosing BMW of Austin and we hope to see you again.

May 20, 2021

Everyone was very kind and honest. No pressure at all. Charles who is very kind and informative about the entire car buying process. I was very happy. More

by claribell70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Emmanuel
May 20, 2021 -

BMW of Austin responded

Thank you so much for your positive review. It's great to hear that you didn't feel any pressure during your visit! We are very happy to have you as part of the BMW of Austin family.

May 18, 2021

Everyone at the dealership was friendly, courteous and very knowledgeable. There was no pressuring us to buy anything, they were just helpful in supporting our questions and exactly what we wanted. Great More

by Richard W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Terranella, Mike Elias
May 18, 2021 -

BMW of Austin responded

Richard, it's wonderful to know that you had a great car-buying experience at our Sales Department! Please let us know if we can be of any further assistance to you.

May 15, 2021

Scott Liedtke and all of the BMW service people turned my 2005 BMW into a brand new car! When I saw it finished, I couldn't believe it! I couldn't be happier! More

by Rosalyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Liedtke
May 16, 2021 -

BMW of Austin responded

Hi Rosalyn, Thank you for your positive review. We are delighted to hear that Scott and our team were able to meet your expectations. Thank you for choosing BMW of Austin and we hope to see you again.

May 14, 2021

Service is great at communicating updates, the online scheduling is a nice update and the cashiers are always so kind and helpful. Thanks for always taking care of me and my car! More

by Caitlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brice
May 15, 2021 -

BMW of Austin responded

Thank you for choosing BMW of Austin, Caitlin. We are happy to know that you enjoyed our services and accommodations. We look forward to working with you again.

May 13, 2021

No pressure sales, totally fare trade-in quotes without any games and the extended warranty guy actually works with you for only the items you want. My car included enough rebates and discounts from sticke More

by Stu S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Baze
May 13, 2021 -

BMW of Austin responded

Stu, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Austin. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 13, 2021

My experience was that is was very efficient and impressive facility..being new to the area,this was my first visit. I will return as needed. More

by Janeannjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea was my contact person.she and everyone I had contact with were very courteous.
May 14, 2021 -

BMW of Austin responded

We appreciate your review and high star rating! We're glad to learn that everything was completed quickly and to your satisfaction. Thank you for your business and we hope to see you here again down the road!

May 12, 2021

Tim is a kind and knowledgeable professional. I am always confident that I will receive great service when I take my Bimmer to BMW of Austin. Tim explains my services to me and is always accommodatin More

by Ms M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Montgomery
May 12, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We strive to ensure that our customers are updated and informed, so we are pleased to hear that Tim was able to accommodate you. Thank you for choosing BMW of Austin and we hope to see you again.

May 13, 2021 -

Ms M responded

No worries 😀

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