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BMW of Austin

Austin, TX

4.5
970 Reviews

7011 McNeil Drive

Austin, TX

78729

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Showing 970 reviews

June 03, 2021

Amanda was great to work with. She kept me informed every step of the way. They also gave us a 5 series loaner car so it was fun to drive. More

by Merck10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 04, 2021 -

BMW of Austin responded

We're happy to learn you had such a positive experience here at BMW of Austin! Thanks again for taking the time to leave us this information about your recent visit. Take care!

June 03, 2021

Excellent service easy to set up appointment Got a quick estimate which gave me information I needed to make a decision on proper repairs needed More

by fj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 04, 2021 -

BMW of Austin responded

Hi there, Thank you for your positive review. We strive to ensure that our customers are updated and informed while being assisted in a timely manner. Thank you for choosing BMW of Austin and we hope to see you again.

June 03, 2021

I am very happy to report my recent experience with mike Hanaway and the bmw dealership.Mike kept me informed through the whole process which began in Feb. as to the manufacturing progress.The car is great. More

by Jharrod966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
Jun 04, 2021 -

BMW of Austin responded

Glad to see that you had a 5-star experience here at BMW of Austin! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 01, 2021

Orchestrated scheduling, timely service, professional and courteous staff, had a good coupon for 3 years prepaid service they’ve honored, was kept informed on status by text, lobby was clean, coffee machine More

by Rakan_smadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Jun 01, 2021 -

BMW of Austin responded

Thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every guest, and are pleased to learn that you enjoyed your experience here at BMW of Austin! We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2021

Awesome customer service!!! I highly recommend this bmw dealer for all your service needs!! Josh was amazing!!! Thank you guys, for all the help and making me feel covid safe! More

by javi.zuni24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Montana
Jun 01, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you were provided with great customer service, especially from Josh. We value your business at BMW of Austin, and we appreciate you recommending us!

May 28, 2021

I am always so pleased when I visit your dealership. The courtesy of the people in the service area is second-to- none. The service consultant (Josh Montana) is the best. Very thorough, and always keeps me More

by Ronald Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Montana
May 28, 2021 -

BMW of Austin responded

Thank you for the 5-star rating, Ronald! We are glad your experience at BMW of Austin was an informed and great one. Let us know if there is anything else you need.

May 28, 2021

I have a appointment my service advisor Amanda was waiting on me with great service as usual thanks for the help you always make me feel special More

by cwhite953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Dehart
May 28, 2021 -

BMW of Austin responded

Hi there, We appreciate your positive review. It pleases us to hear that Amanda has been able to assist you and make you feel special. Thank you for choosing BMW of Austin and we look forward to your next visit.

May 27, 2021

This is my second purchase at BMW of Austin with Mike Hanaway. I love my new car and I'm so thankful that he held the exact car I wanted for me. I love BMW!!!! More

by chalady2001
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 27, 2021 -

BMW of Austin responded

Hi there, Your feedback is important to us. It is wonderful to hear that Mike has been able to assist you in getting the vehicle you wanted. Enjoy your purchase and at BMW of Austin we hope to see you again.

May 26, 2021

Great service in a very nice facility Relaxing while Great service in a very nice facility Relaxing while waiting on my vehicle in comfort, even the coffee was good. Car was clean and conveniently pa More

by tai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua
May 26, 2021 -

BMW of Austin responded

We know the importance of having a great experience when purchasing or servicing your car. We're so glad that we lived up to your expectations and we'll give a shout out to our entire team here at BMW of Austin. Thanks for your business.

May 25, 2021

This is our 3rd purchase from Mike Hanaway at BMW of Austin. He is wonderful to work with and always gets us a great car at a fair price. More

by Tkbmw3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hanaway
May 26, 2021 -

BMW of Austin responded

Thank you for the positive feedback! We are happy to know that you are a loyal customer and to know that Mike is always helpful. We value your business at BMW of Austin!

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