BMW of Austin

I've visited BMW of Austin 3 times. My car was purchased from a prvt pty, was not a CPO, but it is covered by an extended warranty. <br><br>On the 1st visit, I had some non-warranty work done, all went wel from a prvt pty, was not a CPO, but it is covered by an extended warranty. <br><br>On the 1st visit, I had some non-warranty work done, all went well. Cust Svc rep was friendly and helpful, and work done correctly. 2nd visit was for replacement of the oil pan gasket and a suspension part, both under warranty. Wrty paid for the gasket & oil, I paid for new filter. Techs failed to reset service interval indicator. I mentioned this on follow-up call from BMWNA, but no contact from dealer. 3rd visit due to overheating; wtr pump had been replaced by indep mech 2 months earlier, yet tech (not knowing this) diagnosed problem as wtr pump without laying a wrench on the vehicle. When I told them wtr pump was almost new, diag was chgd to thermostat. T'stat was changed, but tech reported no water flow thru rad. I paid for tow ($50) to move vehicle to indep who had put in wtr pump, but indep could not find a problem. He believed the dealer tech had failed to properly bleed cooling system when refilling. Car has run without a problem since, but (1) dlr tech failed to reinstall lower engine cover before releasing car, (2) I am out $50 for towing, and (3) I was without transp for 2 add'l days. I drove back to dealer to get lower engine cover (installed myself), but rec'd no apology from service dept for their errors. I find their work very sloppy; do not recommend, but this is the only dealer reasonably close. More

BMW of Austin has recently been acquired by Penske, no long touting the name or affiliation with John Roberts. The dealership has an excellent commitment to customer service and satisfaction, and nothing long touting the name or affiliation with John Roberts. The dealership has an excellent commitment to customer service and satisfaction, and nothing seems to be go overlooked. The new facilities are spectacular. The Service Department is where they really shine, I can't think of one problem in that area, they are courteous and knowledgable. More