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BMW of Bakersfield
Bakersfield, CA
229 Reviews
BMW of Bakersfield is Kern County's leading provider of premium products and services for individual mobility. We will be known for our ability to provide a premium experience by going the extra mile to inspire a compassionate, community driven environment for both current and future customers as we continue to develop a culture of customer first.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 229 reviews
December 08, 2022
Worst experience I am an out of state buyer. We explained we would pick up car in trailer and register in our home state. All they had to do was send information to our DMV instead they register We explained we would pick up car in trailer and register in our home state. All they had to do was send information to our DMV instead they registered it in California now I have to go through all kinds of paperwork to get it registered in my home state. More
by Jilo1959
Employees Worked With
Helpful August 07, 2022
Service Department saved me over $4,000 by appealing to BMW to cover cost of an "out of warranty" ac compressor. Worked with sales department to provide a loaner when standard wait would have been over 1 BMW to cover cost of an "out of warranty" ac compressor. Worked with sales department to provide a loaner when standard wait would have been over 1 week. Kept me on the road and delivered the car back in perfect working order, washed and shining like new. More
by Chris
Employees Worked With
Roger
September 01, 2021
Good guys, and immediately answer. So sad 😞 I’m not dealing with your offer. I tried to trade my RAV4’17 (35,000 miles) with Bmw’15 (77,000 miles) dealing with your offer. I tried to trade my RAV4’17 (35,000 miles) with Bmw’15 (77,000 miles) More
by Manny
Employees Worked With
Miguel
June 06, 2021
Bought a used M240 from them at the end of January 2021. It's now June 06, 2021 and I still have not received the title for the car so I cannot register it in my state. (I wired full payment in cash for i It's now June 06, 2021 and I still have not received the title for the car so I cannot register it in my state. (I wired full payment in cash for it.) They keep promising me they have done what they can, and you would think as a BMW dealer they would know how to get a title to me. In the meantime I get to drive the car illegally and hope I don't get pulled over. Hopefully someone at BMW will see this and help them get their act together. More
by wrr218
Employees Worked With
January 29, 2021
Service department is clueless, brought my car in and they couldn't figure out what was wrong with it or fix it yet handed me a bill for over $500. Literally did nothing to the car and hand me a bill? I they couldn't figure out what was wrong with it or fix it yet handed me a bill for over $500. Literally did nothing to the car and hand me a bill? I understand diagnosing the issue but if you aren't smart enough to figure out the problem then don't charge people just to try... More
by Pudgysemail
Employees Worked With
January 09, 2021
Service department was less than attentive. Had to be proactive the entire time. Was given the wrong information by them when pick you my car, but was met with an irritated sales manager rather than a he proactive the entire time. Was given the wrong information by them when pick you my car, but was met with an irritated sales manager rather than a helpful solution. Didn’t regret buying my 4th BMW from another dealership. More
by belmanunez
Employees Worked With
September 16, 2019
Service is slow. Took vehicle in for 9:45 am scheduled oil change. Its 3:10pm, and still waiting. I text service advisor to at 12:26pm, was told the tech was out to l Took vehicle in for 9:45 am scheduled oil change. Its 3:10pm, and still waiting. I text service advisor to at 12:26pm, was told the tech was out to lunch and vehicle would be ready at 1:45pm, then for a wash. Almost five and a half hours later, still waiting. Ridiculous More
by Raul
Employees Worked With
William Evans
November 12, 2018
Outstanding Experience I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experie I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experience I'VE ever had with an Auto dealership. From my Client Advisor, Mohsen Vaziri, who found exactly what I was looking for and followed through with every detail of the the transaction, to Thristen who was so patient with the old fart in explaining all the computer workings of my vehicle. Also to Parts Dept. Jesse Clemente, who took the time to locate the missing wheel lock key. And to Mgrs.Mike Rial and Cherif Guirguis who both spent time talking with me to make sure everything was going smoothly. The total experience was an absolute pleasure. I not only got a terrific vehicle I also felt like I made some good friends. Thank you so much, Robert (Mick) Pratt More
by Mick
Employees Worked With
Other Employees :
Tristen Armstrong, Jesse Clemente, Mike Rial Cherif Guirguis
November 06, 2018
Hassle Free Experience! We had a wonderful experience at Bakersfield BMW from start to finish. Everyone were so professional, yet very friendly and made you feel like you’re We had a wonderful experience at Bakersfield BMW from start to finish. Everyone were so professional, yet very friendly and made you feel like you’re part of the family. The sales and management team were very straight forward and worked in a hassle free manner (“no pressure”) that we really appreciated. They worked with us to get an agreed price that we were comfortable with. A very special thank you to our new friend, Elie Jamal. He’s very knowledgeable of the product and he exceeded our expectations and delivered his promises. Elie takes pride at what he does and the quality of excellent customer service did not go unnoticed. We highly recommend BMW of Bakersfield because they are a reputable business and truly believes in client experience. More
by A.R. Simpliciano
Employees Worked With
October 25, 2018
Great experience at BMW of Bakersfield I had a major decision to make about my next car lease. Even though I loved my 535i, I wanted the convenience of an SUV. Mr. Elie Jamal, my BMW client I had a major decision to make about my next car lease. Even though I loved my 535i, I wanted the convenience of an SUV. Mr. Elie Jamal, my BMW client advisor, listened patiently to my concerns and necessary "deal-braker" features. He then qualified me for the best SUV to meet my needs. After driving several vehicles, I have the perfect fit with the 2019 X3! I truly appreciate Mr. Jamal's patience, professional demeanor, and friendliness throughout my entire experience. The entire dealership team, from the General Manager to the financial and car experts, was wonderful. More
by BMW Lady
