BMW of Barrington

Extremely poor service department Service department is pointless here. I had alignment done after I bought my car from them, per the measurements provided, camber was out of spec a Service department is pointless here. I had alignment done after I bought my car from them, per the measurements provided, camber was out of spec after the alignment. I'm learning from another shop now that it is likely because all along either the strut can is bent or the aluminum mount at the wheel for the strut. In October of 2016 – I had the connected drive retrofit performed since then I have been having constant intermittent issues with the Connected Drive features not working due to the car stating “Network not available, please try again later.” In my own troubleshooting process I found that the SOS button would not work either as it would be unable to connect. Turning the car off, waiting, and turning it back on would make it work in most cases. This was all communicated to Service Advisors; and I was very patient as I know troubleshooting intermittent issues can be very difficult. I even would make standing service appointments, banking on the fact that the problem hopefully occurs on the day of the appointment, it would sometimes and I would come in; your service advisor was also aware of this. We also agreed that I would just come in without an appointment when the problem occurred, and that too I did – problem was not solved, it would always come back – no problem found. With the last occurrence – I dropped the car off; a couple hours later I was notified it was ready to go with a letter provided to me stating that connected drive connections are intermittent at the moment in the area because ATT towers are down in some areas. Well, that did not satisfy me as my problem started since the retrofit, not recently. The issues continued; and I was told “Well, atleast the car is running it could be worse and it’s not like it’s leaving you stranded”. I finally contacted ATT, and BMW customer service. BMW Customer service contacted your dealer multiple times, no response. Per BMW Customer Service, MotorWerks was to contact me, and guess what – they did not. I wound up taking the car to another dealer, they looked into the issue and actually worked with BMW NA along with the connected Drive team and appear to have solved it. I am now 2 weeks in and no issues. Previous Issue: Shortly after the purchase of my car in 2015 from you – my brakes would grind when braking and turning left. I brought the car to you to look into it – was still under manufacturers warranty, and had maintenance package on it. The brakes were re-seated, cleaned. The issue still happened, I came back, the same thing was done along with a couple other things. I picked up the car, and the grind was still there – I went back and your service advisor said “That’s just the way BMW brakes are, they grind, that’s normal.” I know that not to be true so I wound up stopping working with that particular service advisor, isolated it to him and refused to have him as my advisor moving forward. Additonally, I went to another BMW dealer they took a look at it and immediately diagnosed it as plate rubbing against the rotor and fixed it – no more grind, problem solved. They did not try to BS me and tell me that it was normal. More

New friends from Milwaukee I wanted a BMW something different not like the rest and only at Barrington BMW is where I found my dream car... A BMW X4M40i, this car is LIFE to me I wanted a BMW something different not like the rest and only at Barrington BMW is where I found my dream car... A BMW X4M40i, this car is LIFE to me and my mother who has trouble getting in and out of to high and low to the ground cars.. our new addiction is perfect all the way around and Robert Dunfrund and Andy Shah made this possible for us.. Even my boyfriend Corey says he's buying his next car from Barrington .. Thanks again and again for all you guys help... More

Unforunate Experience Kyle who I worked with for the sale, was very nice. I do believe that I got ripped off on my trade in. I was unable to verify the Trade-in value as I Kyle who I worked with for the sale, was very nice. I do believe that I got ripped off on my trade in. I was unable to verify the Trade-in value as I did not have my phone with me to verify the amount. Unfortunately I feel I was bullied by Finance into buying a warranty package. I said no at least 10 times and she kept telling me she really thinks I need all the extra packages. The more I said no the more aggressive she got. The finance part took forever and I had somewhere I really needed to be. Also the service team did not do a basic check of the car I bought and I had to bring the car back less than two weeks after I brought it because a Tire Pressure warning came on. After a month I still had not received paperwork in the mail regarding my loan account and where I could make a payment. I called and left two messages for Aldijana, no response. I emailed her again no response. I texted the Kyle to ask to have her call me and again no response. I ended up calling BMW Customer Relations to get assistance. Overall a terrible experience and I can honestly I will not recommend this dealer in the future. More

AMAZING EXPERIENCE 1st impressions last a lifetime! I immediately felt the positive energy of the Circle walking thru the doors. I am greeted by my Sales Advisor Chris 1st impressions last a lifetime! I immediately felt the positive energy of the Circle walking thru the doors. I am greeted by my Sales Advisor Chris Holloway. Then the General Manager Christopher Lima walks over shakes my hand and we talk for a few minutes, his level of comfort and kindness along with his charm made the experience AMAZING. Christopher Lima went ABOVE and BEYOND to make sure my purchase of 3 new BMW's was nothing short of EXCEPTIONAL making me a FOREVER part of the CIRCLE. CJ was also extremely helpful with all of my requests and he walked me through the features of each new car. Ryan made the financing part such a smooth and quick process! My experience here has been PHENOMENAL definitely making me a loyal lifetime customer! What should I buy next ? Starbucks anyone? More

Great experience. Chris, Mike, Yesenia and Aldijana made my experience very easy and were great to work with. I came in from out of town to buy a used BMW and they had Chris, Mike, Yesenia and Aldijana made my experience very easy and were great to work with. I came in from out of town to buy a used BMW and they had a car pick me up from the airport and take me to their dealership. Very easy to work with and Mike really worked with me to get the price I needed. I would recommend them and the dealership to anyone in the Chicago area or from out of town if you are looking for high quality cars and excellent customer service. Thanks for your help. More

So Pleasantly Surprised! My lease was up on my 328d. I loved that car and was bummed I had to part with it. I started working with Harry and we discussed getting into a newe My lease was up on my 328d. I loved that car and was bummed I had to part with it. I started working with Harry and we discussed getting into a newer 3 series. We decided on a 330i. The day came that I was to come pick it up. During our test drive, I felt like I was getting into exactly the same thing I already had and was feeling unsure. When we pulled back into the parking lot, I noticed a 4 series gran coupe and immediately fell in love with the style. Chris went above and beyond to make sure I got into exactly the one I wanted. Ultimately, I got a way better car than I was expecting! These guys were awesome to work with and made the whole process effortless! More

Very Helpful I had been looking for a used BMW X5 this dealership provided a great experience and wealth of knowledge on my way to purchasing my new car. Start to I had been looking for a used BMW X5 this dealership provided a great experience and wealth of knowledge on my way to purchasing my new car. Start to finish I have no complaints with the process. More

Great experience ! Buying my first BMW was a very positive experience. Haroon Mohammad mayde the entire experience relaxing and rewarding. I am extremely satisfied with Buying my first BMW was a very positive experience. Haroon Mohammad mayde the entire experience relaxing and rewarding. I am extremely satisfied with my decision and am enjoying my new purchase. I would not hesitate to recommend Haroon to any friend or family More

Great experience overall Had a great experience working with Chris H and Mike G. Had my deal negotiated in a timely fashion. I brought my wife and 2 kids (7 weeks and 3 yrs ol Had a great experience working with Chris H and Mike G. Had my deal negotiated in a timely fashion. I brought my wife and 2 kids (7 weeks and 3 yrs old), they were very accommodating. I planned on getting lunch near the dealership but couldn't find a restaurant, Chris was able to get me abs my family some lunch (very much appreciated!). The dealership also had a barista making Starbucks drinks at no charge, nice touch! Everything was great except the finance manager, fortunately that was a short part of my time there, would probably request a different finance manager if possible the next time. I would still go back. More

An effortless and comfortable car buying experience After some unexpected car trouble with our primary vehicle, I found myself stranded at this dealership with radiator trouble. I considered it a strok After some unexpected car trouble with our primary vehicle, I found myself stranded at this dealership with radiator trouble. I considered it a stroke of luck, because of my experience with Motor Werks. I received a loaner while our car was repaired, and used the opportunity to explore their inventory. I enjoyed my experience with Kyle as the conductor for my purchase, as I found him to be friendly, knowledgeable, and easy going. I'm leery of all car dealerships based on years of stereotypical encounters and behavior, but my experience at Motor Werks has gone a long way to change that forever. Aldijana was as complete professional, gracious and efficient with my time. I'm looking forward to my free car washes and Starbucks, and hopefully future purchases with these professionals. More