BMW of Bayside

Wendy is the best! My service advisor is Wendy. She takes care of me ALWAYS! When I need to call her for getting her assistance but if she is too busy to pick up her pho My service advisor is Wendy. She takes care of me ALWAYS! When I need to call her for getting her assistance but if she is too busy to pick up her phone, she definitely call me back immediately. She is very thoughtful and helpful!!! More

Beware Of BMW of Bayside About a week ago, I brought my 2012 528 in to BMW of Bayside because a message, "Drivetrain Malfunction," kept popping up on the dashboard. Whenever t About a week ago, I brought my 2012 528 in to BMW of Bayside because a message, "Drivetrain Malfunction," kept popping up on the dashboard. Whenever the message came on, the car would lose power and the acceleration was compromised. I brought the car in and was sent to Melissa because she was handling my file, I guess. In any case, she informed me that I would get a call as soon as the problem was diagnosed to see where I would like to go from there. That never happened...of course. In fact, 5 days later, it was I who called her to learn that the problem was the battery (so I was told). My issue with that was, "Why 5 days to find out that the battery is the issue?" Whatever. I was told that the battery had been replaced and the cost for everything would be $690. What? For a battery? First of all, what happened to the call to see if I wanted to continue with the repair? ANYWAY...I paid that. At this point you can see I'm getting very annoyed now (all caps). When I got the car back, halfway home, the same message pops right back up. Here we go again. I brought the car back and was given another loaner. I was so pissed, I drove it right over to the sales department to work out a trade deal. I'm not sure if that was the gimmick (You know...to get me to buy another vehicle...but if it was, it worked). Should have just went to Randy (my local mechanic). So for right now, I'm in loaner limbo, just waiting to hear what the verdict is on the new car. What a week. Dealerships suck. More

Outstanding I would like to thank the Bayside BMW staff Melissa and Shana for taking such great care of me every time I return to the dealership. I drive from Br I would like to thank the Bayside BMW staff Melissa and Shana for taking such great care of me every time I return to the dealership. I drive from Brooklyn to Long Island just because you guys are so professional. More

BMW Bayside Service Department BMW Bayside service department is top notch. Melissa Nalbach is my usual adviser and I have always been treated 1st class. Jen and Mike are also excel BMW Bayside service department is top notch. Melissa Nalbach is my usual adviser and I have always been treated 1st class. Jen and Mike are also excellent advisors who are always looking to please and satisfy the customer More

2018 M3 - Shirley Chen is Awesome! Shirley and Priscilla at BMW of bayside was the easiest and most straight forward people to work with. Their customer service is top notch and they k Shirley and Priscilla at BMW of bayside was the easiest and most straight forward people to work with. Their customer service is top notch and they kept me informed proactively every step of the way. They are both good people and i highly recommend going to Shirley if you are serious about buying a car! I will be a repeat customer of Shirley in the future. More

BMW lease Was looking to lease a car and the choice was between BMW and Benz. Pciked BMW because it has all the features I needed. Shirly Chen and Priscila T Was looking to lease a car and the choice was between BMW and Benz. Pciked BMW because it has all the features I needed. Shirly Chen and Priscila Tsun were very helpful in helpping finding the right car for me. So basically the process goes like this 1. Tell them what I need 2. They find the right car 3 test drive 4. Wait for paper work to finsh 5. Pick up the car and go. Simple and easy. I like it. More

Best Leasing Experience The best car dealership experience bar none thanks to Shirley Chen and Priscila Tsun. Walking in to BMW Bayside I was far from set on leasing a BMW, b The best car dealership experience bar none thanks to Shirley Chen and Priscila Tsun. Walking in to BMW Bayside I was far from set on leasing a BMW, but after sitting down with Shirley it was the clear choice for me. She worked with me to find the perfect car and lease agreement. The process of finding the right car at the right price was smooth and easy; something I have not experienced at any of the other dealerships I've visited. More

Good service George Fan was great. Took care of my car right away when I had a problem and kept me updated at all times, even after hours. Will certainly be back. George Fan was great. Took care of my car right away when I had a problem and kept me updated at all times, even after hours. Will certainly be back. More

Exceptional Service! Driving a BMW is a privilege. It truly is the ultimate driving machine. Yet, just as equally important is having a service department that keeps it t Driving a BMW is a privilege. It truly is the ultimate driving machine. Yet, just as equally important is having a service department that keeps it that way. I've been fortunate enough to have met Angelo, the shop manager, at BMW Bayside. There is something to be said when you can entrust your car with someone. Every time that my car has been serviced, Angelo always makes sure to provide me with the ultimate service experience. I am never inconvenienced when my car needs service. He works around my work schedule and if needed, provides me with a loaner car so that I can continue my everyday schedule uninterrupted. While in service, he checks in with me and explains the needs of my car and always makes sure that my car is returned to me at its peak performance. I am truly blessed and so very thankful for his hard work and dedication to his job and he deserves the highest commendations. More

services I was treated very professionally and kindly. I was concerned about costs, looked it up, and they had an absolutely fair price for the work I needed. I was treated very professionally and kindly. I was concerned about costs, looked it up, and they had an absolutely fair price for the work I needed. I've had no issues so far, and plan to continue going to them for all my needs. More