BMW of Bayside

I went to a BMW dealership to buy a used Lexus RX350. That should speak volumes in itself. Went to a Lexus dealer and hated the experience. I looked at the BMW of Bayside website and saw what I wanted. That should speak volumes in itself. Went to a Lexus dealer and hated the experience. I looked at the BMW of Bayside website and saw what I wanted. I worked with James Jacome and had the best car buying experience in my life to date. He was patient, friendly, has a great test drive course and a mantra of "I want you to love this car." Thanks to James, the service area who meticulously detailed the car and everyone else at BMW of Bayside who may have helped with this purchase. Classy people in a classy establishment. It was a pleasure doing business with you and I look forward to doing business with again. More

As of the writing of this review, I am still waiting for a return call from the General manager of this dealership since July, 2011. Should I give up hope? However, the pleasurable experience I have just h a return call from the General manager of this dealership since July, 2011. Should I give up hope? However, the pleasurable experience I have just had at Rallye BMW commands that I write this review. BMW of Bayside was terrible in every way. I was misinformed when it came to the leasing of a BMW X-5 "Corporate Demo". NEVER lease or buy one! Subsequent and many service issues followed - it was the worst 36 month lease experience I have ever had. I promised myself I would never drive BMW again, however, Rallye BMW more than made up for it. I should also mention BMW of North America was only slightly better than BMW of Bayside - at least they returned my call. But - that was about it. Looking for a BMW? Don't waste time, go to Rallye BMW. They are professional and courteous. More

Since my initial service visit to BMW of Bayside, NY, I was immediately greeted and provided with outstanding customer service from Mrs. Marlo Bellizzi. I took a chance to obtain service from this particu was immediately greeted and provided with outstanding customer service from Mrs. Marlo Bellizzi. I took a chance to obtain service from this particular location, since I did not purchase my vehicle from that dealership. Since walking through the door, Marlo connected me with a service representative and my visit was smooth and I was finished within reasonable time. From that first visit, I have since returned and have been welcomed with warm and prompt service from Marlo. She takes the time to build a rapport with her customers and to follow-up even when not necessary. To me, that type of customer service approach can only be found in certain individuals. I hope that Upper Management within BMW of Bayside's Service Center, will continue to see the level of courtesy, both personal and professional that Marlo displays with her customers. Furthermore, I will recommend any of my friends, family members and colleagues alike to have their BMW vehicles serviced through the help of Marlow Bellizzi. She makes a world of difference at that location. If I could have given Marlo a rating of "10" rather than a "5"...I most certainly would have! MANY THANKS MARLO! Regards, -Dr. H. A. More

Amazing service marlo Bellizzi was very helpful and willing to make sure I was taking care of. I will be coming back great staff. front desk greeted me right away willing to make sure I was taking care of. I will be coming back great staff. front desk greeted me right away More

I got a BMW 550GT from Bayside a few weeks ago. I worked with Ross for a few weeks because i originally came in for a X6. Ross was very patient with me and took me on 3 different test drives. Ross is the with Ross for a few weeks because i originally came in for a X6. Ross was very patient with me and took me on 3 different test drives. Ross is the difference in why I choose this dealer, i went to every dealer in nassau county. He even stayed after the dealer closed to continue to help me set up my cars features. Peter the sales manager was also very helpful on the day I bought my car. I love my GT!!!!! Thanks Ross More

I walked in to BMW NOT to buy a car. I had my sets on just passing through on my way to purchase a more "affordable" vehicle. Mr. Jacome was a huge surprise in terms of the way he approached me in terms just passing through on my way to purchase a more "affordable" vehicle. Mr. Jacome was a huge surprise in terms of the way he approached me in terms of "selling" i.e. being a sales man. I NEVER once felt as if he was trying to sell me a piece of machinery. He truly loves BMW and you can tell. He took me for a test drive and I instantly fell in love with the car. When we got back to the dealership he really worked with me on price points that would be reasonable to me. Overall he will get my recommendation any time and I will always go back to James and BMW of bayside when Im ready for a new car. More

He went the extra mile to give me a great deal and always answered my phone calls promptly. His advice and knowledge showed a commitment to excellence. answered my phone calls promptly. His advice and knowledge showed a commitment to excellence. More

I was really taken aback by the attitude that Ms. Bellizzi exuded. She obviously wanted to keep the telephone call short and attempted to do this by repeatedly cutting me off and "answering" the qu Bellizzi exuded. She obviously wanted to keep the telephone call short and attempted to do this by repeatedly cutting me off and "answering" the question before it was completed. Unacceptable. Absolutely. I DO NOT wish to be contacted by Bayside BMW. More

Very nice guy really helpful answered all my concerns also followed up after the purchase of the vehicle; showed me all the ins and outs of the car with a lot of grace and patience on a very hot day :-) also followed up after the purchase of the vehicle; showed me all the ins and outs of the car with a lot of grace and patience on a very hot day :-) More

I had a wonderful experience. Marlo Bellizzi was a wonderful help as well as her staff. I was in and out, as well as helped me understand what was done to the car and help me understand what was wrong wonderful help as well as her staff. I was in and out, as well as helped me understand what was done to the car and help me understand what was wrong with the car. My car is now working like a gem. I will be coming back to bayside BMW I was happy with the service and knowledge. Marlo is a wonderful service manager and has an amazing staff I couldn't be more happy. More