BMW of Bellevue

Just like my previous routine service, Michelle was professional, kind, pleasant, efficient, & honest. Because I always wait there (I live 90min away), Michelle ensures I don't have to wait an unreason professional, kind, pleasant, efficient, & honest. Because I always wait there (I live 90min away), Michelle ensures I don't have to wait an unreasonable time. Thx! More

It was a pleasant experience. The staff was great specially Brian and Said. Very accommodating and responsive. The staff was great specially Brian and Said. Very accommodating and responsive. More

I took my car for service and some problems, Saf did a great job! I give 5 star to him for well communication, great customer service and being friendly. Thank you! great job! I give 5 star to him for well communication, great customer service and being friendly. Thank you! More

Smooth transaction. From order date to delivery, Frank did all he could to make this purchase one of the easiest. He explained the car to me in full detail making sure I From order date to delivery, Frank did all he could to make this purchase one of the easiest. He explained the car to me in full detail making sure I left knowing how to use all of the new features I wasn’t aware of. Thank you Frank! More

They just care for money, Tons of promises and no one deliver anything. Make sure you ask about keys, Mats & check all Glass and tires deliver anything. Make sure you ask about keys, Mats & check all Glass and tires More

Excellent service, would use them again. Aaron did a great job on notifying me on prices and pick up. Aaron did a great job on notifying me on prices and pick up. More

Probably don't buy a used car from this dealership! I bought a car from them 3 weeks ago and it broke down less than 48 hours after leaving the dealership and its been in the repair shop ever since. Ke I bought a car from them 3 weeks ago and it broke down less than 48 hours after leaving the dealership and its been in the repair shop ever since. Keep in mind this car is a 2022 model with less than 15K miles on it so its not like it was a heavily used car. I have asked to speak with someone from their management team no less than 5 times and have heard nothing back. I've waited 3 weeks to post this review because I hoped they would've reached out to me by now but nope, nothing! The only response I have received was from the salesperson who initially sold me the car who basically said its not their problem that they sold me a car that only drove 60 miles before breaking down and having to be towed away. I would actually be fine if one of the managers contacted me and explained their policies and said unfortunately they cannot assist me but they literally cant even do that! Just keep in mind once they have made the sale to you they do not care and cant even be bothered to pick up the phone and have a 5 minute conversation with you! I never leave reviews for businesses and this is my first ever 1 star review but after you put down several thousand dollars on a down payment and you're about to start making payments on a car you've only driven for a few hours total, you think maybe these people could have the decency to give you a call but nah, they clearly do not care. Way to go BMW of Bellevue! Seriously amazing customer service! More

Service department is terrific. Angel was thorough and kept me updated the whole time. Very nice experience Angel was thorough and kept me updated the whole time. Very nice experience More

Thank you to my service advisor Michelle Amoa. She was Very professional and knowledgeable. Great job. She was Very professional and knowledgeable. Great job. More

Attentive Service Department, working hard to diagnose and repair service issue, good communication and knowledge and repair service issue, good communication and knowledge More