BMW of Bellevue

Fantastic customer service. Prompt diagnostic review and quick appointment booking. Loved the dealership experience and the updates provided by the team. Prompt diagnostic review and quick appointment booking. Loved the dealership experience and the updates provided by the team. More

The service was completed on-time and with high quality. Would definitely recommend the dealership for BMW Service. This is one of the best BMW dealerships in PNW. Would definitely recommend the dealership for BMW Service. This is one of the best BMW dealerships in PNW. More

I dropped off my car days ago for a parking brake repair. They gave me a quote for repair. I thought it might be little bit expensive and decide to went to different shop, which is totally fine. I did pay fo They gave me a quote for repair. I thought it might be little bit expensive and decide to went to different shop, which is totally fine. I did pay for the diagnose fee. However, when I towed the car to different shop, the shop told me the MOTOR ATTACHED TO THE CALIBER IS MISSING and the shop was unable to diagnose and have to buy a new one(760$) just to diagnose. I asked them and they blamed that the motor was lost during tow because it cannot be put back together "properly". However, there was no issues when towing the car to them, but now there is issue towing the car to somewhere else after they did the diagnose job. What's more, when I picked up the car, they first claimed the motor is in the trunk. I opened the trunk and found nothing and asked them back. Then they told me it is actually installed in the car. They seems to be no idea on whether the motor was put back or not. Even they did put it back, why don't they put the motor back "properly"? My expectation is very low, just give me back the car the same condition I gave it to them. WHERE IS MY PARKING BRAKE MOTOR??????? More

Very pleasant to work with, informative and all questions answered. Thanks for the great experience. answered. Thanks for the great experience. More

Perfect experience. Sean and Ivan are the best. I couldn't be more satisfied with our purchase and the process. Sean and Ivan are the best. I couldn't be more satisfied with our purchase and the process. More

I think buyers should be given time to think through their deal or do more research on the car they’re considering. Honestly, I felt pressured to sign the contract—almost like I couldn’t leave the deale their deal or do more research on the car they’re considering. Honestly, I felt pressured to sign the contract—almost like I couldn’t leave the dealership without doing so. I’m not the kind of person who can make decisions or handle things immediately. Even now, I’m unsure whether I got a good deal or a bad one. I was told the finance team wanted to leave, so we had to wrap things up very quickly. When I asked if they could hold the car for just one more day, they said it had already been punched as a loaner and couldn’t be held until the next morning. I still don’t understand why. I really loved the exterior and interior color, and I wanted to learn more about the car’s features and details. I think the dealership saw how much I liked the car and pushed to close the deal quickly. I repeatedly asked for the final price after adding protection plans. I needed to see those details before signing the contract, especially since my budget is very tight. But they only gave me the final price after all the paperwork was completed. Imagine—after nearly four hours there, it was 8:30 PM, and I was exhausted and just wanted to wrap up everything. They didn’t allow me to come back the next day. Regarding the trade-in, they didn’t let me discuss or negotiate the price. They just kept saying the finance team was leaving and the car wouldn’t be available tomorrow. I had nearly $5,000 left to pay off on my old car, but in the initial estimate, they used $4,500. For the remaining $500, they added $20 per month for 36 months, which totals $720. They also charged me an extra $100 for the payoff process—something I didn’t realize until I got home and reviewed the documents. They never clarified that for me. It’s not a huge amount of money, but I feel like they took advantage of my trust. I don’t know if this is just the nature of the business, or if I should have read every line more carefully before signing. Either way, everything is done now, and I have to accept it. More

I am a 12 year customer of Bellevue BMW and they demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. No demonstrate high quality work (maintenance and repair) and talented, informed service advisors along with an airy new facility with easy access. Now with 226,500 miles on my car I thank Jennie Mao and the other service professionals that have keep me safe on the road. I often drive late at night or very early in the morning and avoiding a breakdown can be lifesaving. More

Ivan was very helpful and informative. help us figure out our issues quickly and efficiently help us figure out our issues quickly and efficiently More

I purchased my car from the dealership approx. 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Ele 3 years ago. They have always been helpful whenever I’ve had issues with the car. Anthony helped me last time I was in with a charging issue with Electrify America. He was so professional, thorough, kind and accommodating. More

It is always a pleasure to deal with Matt Johnson, very professional and courteous. I really don't mind bringing my car here. professional and courteous. I really don't mind bringing my car here. More