BMW of Bridgewater

BMW of Bridgewater Living in Queens, NY, it was well worth the trip to Bridgewater, NJ as the staff was excellent and the reasonable price made the trip worthwhile. Dea Living in Queens, NY, it was well worth the trip to Bridgewater, NJ as the staff was excellent and the reasonable price made the trip worthwhile. Dealing with Anthony Catena was a satisfying experience as he did everything possible to meet my needs. I would recommend your dealership to all my friends and family. More

Purchase of new 3 series First dealt with the Internet service which was very helpful. Came to the dealership and met with Justin O'Connor. Purchase was a simple process. M First dealt with the Internet service which was very helpful. Came to the dealership and met with Justin O'Connor. Purchase was a simple process. Martin Hernandez showed us how to operate all of the vehicle's functions. Both made the purchase of a new vehicle stress free. More

Poor Customer Service Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for front tire replacement and returned to find the locking lug bolt was damaged and could not be removed. The Service Manager shugged and handed me the keys saying it was not the Dealerships problem. I was shocked at how the situation was handled and sought support from BMW USA. Mike Yates, GM, did step in to assume responsibility for the damage and corrected the matter, but the whole experience soured me on BMW and I definitely will not purchase or service a vehicle again at this location. More

New X5 - Customer Engagement Second BMW purchased from Scott Vickers and provides good advice and looks out for customer's interest. Handoff from Scott to Finance to Martin was fl Second BMW purchased from Scott Vickers and provides good advice and looks out for customer's interest. Handoff from Scott to Finance to Martin was flawless. Good Service, Attention to detail, No Broken Promises. All prior work was done in time for timely pickup. More

service with carmine forgione Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses an Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses anyone I've dealt with. More

New X5 Justin O' Connor my salesman was great to deal with. He never pressured me into by buying and let the BMW brand do all the talking. He is knowledgeab Justin O' Connor my salesman was great to deal with. He never pressured me into by buying and let the BMW brand do all the talking. He is knowledgeable with the X5 and answered all of my questions . The car rides great and just what I wanted, it puts all the other vehicles I shopped for to shame. Martin Hernandez helped explain all the options upon delivery. Look these guys up if your looking for a great experience. More

Disorganized Ordered the car through Internet shopping. Price was fair. Amelia for the Internet sales was very nice. Order handed over to Rob Hoffman who was good Ordered the car through Internet shopping. Price was fair. Amelia for the Internet sales was very nice. Order handed over to Rob Hoffman who was good at following through. When I picked up my car, the process was disorganized, however, which was unfortunate given the advance arrangements made and ample time I allotted. Neither my car nor my paperwork were ready. This put pressure on my time to review car features before I had to leave. One bright spot during pick up was Martin Hernandez who is the genius tech person. He was very good. More

Second BMW X-3 Just picked up my 2015 X-3 and wanted to thank Mike Watson for his excellent attention to my needs during my purchase. He goes out of his way to make Just picked up my 2015 X-3 and wanted to thank Mike Watson for his excellent attention to my needs during my purchase. He goes out of his way to make sure that all goes well and is just a nice guy to deal with. Martin Hernandez was very helpful in pointing out the features that I was not familiar with from my 2013 X-3. As far as Bridewater BMW is concerned, I am very pleased overall. Dionne Baksh was very helpful while signing away "the first born". LOL More

Polite staff . Willing to cut through the back and forth on price negotiation. Got a deal that I felt comfortable with and the dealer, without having to waste hou . Willing to cut through the back and forth on price negotiation. Got a deal that I felt comfortable with and the dealer, without having to waste hours of my time. Key to building long term relationships. Minor Areas of improvement: - Communication related to BMW Delivery could be improved through automated or human updates. Often found myself calling for updates. - Financial Services Loan did not provide a exceptional rate even though I was considered a valuable customer based on 2 prior BMW finance purchases. More

Excellent Experience On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for me, Mr. Martin Hernandez. Martin was so knowledgeable about the car that he answered all the questions I had. He even took me for a ride to demonstrate some of the functions of the car. He was very friendly and professional. It's pleasure to work with him and his assistance is truly appreciated. Thanks Martin! More