BMW of Brooklyn

The name's changed, the people are the same BMW in Brooklyn changed its name recently. For everyone who loves BMW, who considers himself as a member of Great and Glorious BMW family this event m BMW in Brooklyn changed its name recently. For everyone who loves BMW, who considers himself as a member of Great and Glorious BMW family this event means something. For me it is an acknowledgment of the fact that this dealership belongs to us – brooklynites, serves us, helps us , exists as a part of our connection to BMW. It was my first visit to the same facility after its renaming. The same people met me inside, same smiles, same no-formal interest of my well-being, my business, and my day. From the very first moments I immersed into the atmosphere of friendship, care and confidence that everything would be all right. All team was working as one whole mechanism, synchronized and attuned to help me. I dare to suggest that everyone of us who comes here feels the same because I am just an average customer not long ago acquired a beautiful but not fancy and expansive BMW X1. I am a retired person with no connections, meaning there is nothing special about me and still I feel there as VIP. Everyone from this wonderful team is treating us as the special guests just by doing their everyday duties. Isn’t that amazing? Michael Granito meats you at the entrance, takes your car and fluently checks its appearance. He does it in such way that it would never hurt your dignity no matter what condition your car in at the moment. Two young ladies at the front desk: Maria DuPont and Lauren Frisica help with documents, filling up the papers for a loaner and besides all are the first buffer that absorbs all kind of questions, requests, complains and any possible curious things that could happen. Robert Gilberto - the service advisor shortly but very much coherently explains what tests would be done for your car, what you can expect after and when everything would be done. It is useful to say that he always keep his word. It would not be possible for any team to work like that without a right supervision carried out by Manager Nick Giordano. I believe his guidance, his ability to maintain this atmosphere of friendship in the team that comes to us does make a difference in the whole servicing process. I sincere apologize if I did not mention anybody from this great team by name. I did not do it purposely. I hope next time I will be introduced to other people who is helping me there. I like the new name of our dealership but I have to say that it is not the name that adorns the business, it is the people who make the name shines. Thank you. More

Danny D did it right! I came in for a battery replacement and was ready for the high price to maintain a BMW but Danny tried his best to get me the best price and I couldn' I came in for a battery replacement and was ready for the high price to maintain a BMW but Danny tried his best to get me the best price and I couldn't be happier. Now it was cheap still an expensive battery! Also don't expect it to happen all the time ever occasion is different but the service was quick and I have 0 complaints. More

Exemplary I have leased my third BMW from Life Quality BMW (now Brooklyn BMW) and have leased or purchased many vehicles over the years. My prior advisor retir I have leased my third BMW from Life Quality BMW (now Brooklyn BMW) and have leased or purchased many vehicles over the years. My prior advisor retired and I work with Alex Gilkis. You can look as far and wide as you want in the tri-state area and you will not find a better dealership or advisor by a wide margin and on all of the factors that are important -- honesty, accuracy, attention to detail, fairness and follow-through. I strongly encourage you to meet with Alex Gilkis. He and the dealership are exemplary. More

5 STAR SERVICE! The hallmark of a great BMW service center. A honest answer and resolution to my BMW’s issue. I am always satisfied. 5 stars to Life Quality. 5 Star The hallmark of a great BMW service center. A honest answer and resolution to my BMW’s issue. I am always satisfied. 5 stars to Life Quality. 5 Stars to the people who works at Life Quality. Their team are the superstars. More

What a rip off! Herein lies the problems with my whole experience at this shop; The sheer ineptitude and arrogance of the service department is an embarrassment. Herein lies the problems with my whole experience at this shop; The sheer ineptitude and arrogance of the service department is an embarrassment. Their way of operation to gouge the owners and BMW is what gives dealership services the bad reputation. They charged fees for services not rendered and lied about it. The disrespect and disregard of the value of customers’ time, money and energy. Lesson learned, hope this helps you in anyway when decided where to take your BMW for service. More

So nice! Georgio (I think was his name) drove me home via their shuttle service. Let me start by saying that this guy was no nice and genuine, he conversed wit Georgio (I think was his name) drove me home via their shuttle service. Let me start by saying that this guy was no nice and genuine, he conversed with me the whole ride home. There was no awkwardness whatsoever. He is also very patient and polite. I hope that Life Quality keeps him around, he's the type of person they need. More

Excellent service It's my second lease with Life Quality, and it was handled by the same salesman Alex Lazebnik. He did a great job for me again. I'm greatful to Alex f It's my second lease with Life Quality, and it was handled by the same salesman Alex Lazebnik. He did a great job for me again. I'm greatful to Alex for his impeccable service. More

I am happy to be with BMW About 6 month ago I shared my impression of the experience of getting a new BMW X1 on the fields of this very useful website. It was really a pleasant About 6 month ago I shared my impression of the experience of getting a new BMW X1 on the fields of this very useful website. It was really a pleasant one provided to me by Rory DeLouise and the manager Paul Toner. They did show themselves as the excellent representatives of Sales Department of Life Quality BMW. Today I would like to thank the other humble members of BMW family who does not sell the gorgeous cars but who makes them running flawlessly, who services them the way that does make a difference in our lives. It happens that my car started malfunctioning. Not being an expert in this field I called Life Quality BMW and described the problem. From the very first moments of my conversation with the service representative (I apologize that being nervous I did not catch his name) I felt that I am in the reliable hands of a specialist. He immediately diagnosed the possible causes of the problem, calmed me down and advised to come to the service facility as soon as I could. As it was always before at BMW I was met by very friendly people. This way we receive our relatives especially when they need our help, our empathy and support. I did not even notice how I found myself next to the service adviser who introduced himself as Robert. He patiently explained to me what could happen to the car, what we can expect in regards of its “recovery”. Since this mishap occurred abruptly and I had my personal plans (as we all always do) I asked Robert about a loaner car. He honestly replied that the next one would be available in a week or so. I even did not have enough time to digest this very unpleasant news trying to re-plan in mind my business, considering all inconveniences of my predicament as he immediately added that if there would be some changes in the situation (somebody will cancel the appointment, one of the cars will be repaired faster than expected etc.) he reserves the loaner for me. We all know how difficult is to get the loaner and how badly we need it when we are “deprived” of our car. I thought Robert just was trying to calm me down by giving me the hope. But I was wrong. People at Life Quality BMW keep their word. Robert called as soon as the loaner car became available. My car was repaired exactly in time that was promised. I am not mentioning the things that we get used to and accepting them for granted: the car was washed, cleaned and set back to all the settings I preferred. It is not needless to mention that Robert’s boss Nick was not indifferent to the service provided by his associates. He display a great deal of concern and was extremely proud to learn that the client(myself) left pleased, satisfied and much happier than he drove in just a couple of days ago. These people - Robert Gilberto and Nicholas Giordano who work for Life Quality BMW services actually are working for us, making sure that we feel ourselves as the members of the Glorious BMW family. Anything could break but not everyone could make it feels almost unnoticeable, smoothly and efficiently giving his hand and his heart the way he would do it for his close relative, the way he would do it for himself. This attitude makes the name of BMW; these actions make us come back time and again to its dealerships. Thank you very much Robert, thank you Nick, thank you BMW for having such beautiful workers who make a difference in our lives. More