Time flies and my next visit to BMW of Brooklyn came due unexpectedly. James Soriano as always politely and thoughtfully offered to me the closest appointment date with a loaner option. I caught myself on the thought that already got used to this level of service and to genuinely appreciate that, one has to think how difficult is to keep it constantly: every call, every day for each and every customer no matter of! If any “theater begins from the cloakroom”, the car service begins with an appointment.
It happened that at the time of the appointment I could not leave my mom along and I took her with me. She was getting so much attention, warmth and care that later she told me that felt very special there. Raffy (Ralph Paillere) with his sincere smile, that is already a brand of the team for the last 17 years here, helped her to get to the loaner car, offered her a drink and even fastened her belt. Here I need to apologize to him. In my last review by mistake instead of 17, I mentioned only seven years of his service.
Further everything was like on WD 40: friendly and professionally polite Karim got the paperwork, and then beautiful Lauren fulfilled her share of service. First I was surprised when learned that Nick Giordano was on vacation but after I talked to Neil I did understand that the team that was once tuned by Nick is continuing working like “the ultimate driving machine” and it is not surprising with such great people and workers like: Neil Garoogian, Karim Richards, Lauren Friscia, Ralph Paillere, James Soriano and the others.
Happy New Year Guys! Thank you very much for your indispensable and excellent service. God bless you, your families and our one big family of Great BMW.