I am an out-of-state buyer who traveled over 200 miles to - MONIQUECJACKSON
I am an out-of-state buyer who traveled over 200 miles to purchase a vehicle from Open Road BMW in New Jersey, and my post-sale experience was extremely frustrating and unprofessional.
After the purchase, it took approximately three months to receive my registration, and during that time no additional temporary tags were provided. I was pulled over twice due to expired temporary tags while waiting for the dealership to complete their portion of the process. In total, it took about five months to finally receive my vehicle title. Throughout this entire period, I received little to no clear communication regarding the status of my paperwork.
Each time I contacted the dealership for updates, I received different answers from multiple staff members, which created confusion and unnecessary stress. I communicated with Michelle Pichon (manager), Paul Moomjian (manager), and Muhammad Shoai (salesman). Not only was the information inconsistent and conflicting, but staff members frequently shifted responsibility onto one another instead of working together toward a solution. At different points, I was given completely different explanations for the delays — including being told that the title could not be released because the vehicle had not yet been paid off — while other staff members provided unrelated or conflicting reasons. This lack of coordination made it clear there was little internal communication or accountability.
I was repeatedly told to contact the MVA, even though my portion of the paperwork had already been completed before I left the dealership. It became clear that the delays were due to internal disorganization rather than any action on my part.
What made the situation worse was the lack of accountability and meaningful support. Despite months of delays, the dealership did not offer fair compensation. The only suggestion was a short-term rental for a few days — while I was still expected to make monthly payments and maintain insurance on a vehicle I could not legally drive.
As a customer, I felt my concerns were not taken seriously and that responsibility was constantly shifted instead of resolved. Out-of-state buyers should proceed with caution and thoroughly research post-sale service experiences before purchasing from this dealership.
Due to the lack of structure, communication, and accountability, I cannot recommend Open Road BMW based on my experience.
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