BMW of Brooklyn

stay away if your car is in warranty Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from fr Horrible experience with Neill Garoogian, I have 2014 328 i 4k miles. I left the car in service to see from where the rattle noise is coming from front left tire, but before to do this I did a test drive with one of their mechanic and he notice also that rattle noise. Neill called me next day to say ''I have no time today to check your car but I may have time tomorrow'', I've said'' OK, but you call me to say after 24h you did not touch yet my car?", meanwhile I've called BMW North America they open a case and 5 min later Neill called me to say " I start to work on your car, but because you called BMW NA you never step in my service" Next day he never call me and after one more day I got to the service to see what is going on, he said the car has nothing and is ready to get home, they never gave me an invoice, the rims was scratch and they put over 60 mile for test drive, probably they use my car for personal purpose. BMW NA says ''they can not do nothing regarding of this service because they are a private service and they recommended to try other service. So, now I have a premium $50k car and I can not enjoy because of the noise Thank you BMW So, stay away for this service if your car is in warranty... Meanwhile after I've placed the review, on Oct 15th I've got a phone call from Nick to ask me if I fixed the problem of my car, is this a joke or what? As they said the car has nothing and now they ask me about the problem, of course it is a problem with my car, their mechanic agreed when we had the drive test... More

CPO car purchase This is the third CPO car I have purchased from Life Quality BMW. Kaz and Craig have always been very helpful and are great to deal with. This is the third CPO car I have purchased from Life Quality BMW. Kaz and Craig have always been very helpful and are great to deal with. More

My first BMW Bought my first BMW (3 series) recently from Life Quality at the beginning of Oct. I wanted a CPO and they had a great variety to choose from. I Bought my first BMW (3 series) recently from Life Quality at the beginning of Oct. I wanted a CPO and they had a great variety to choose from. I drove a few, they were all in immaculate condition and decided on one I wanted but it sold before I could nab it. Then back to square one on exactly which to buy but I was sold on the idea of a BMW and from Life Quality if at all possible since it was local to me and I got a good vibe from the place. The guy (Kaz) really knew his stuff about this car. I'd been to other deals who were just selling a car (and one they knew almost nothing about) but I felt Kaz was selling an experience, not just something with 4 wheels. After a test drive I walked off knowing more about the car than I was able to find out reading extensively online. Long story short, after some negotiations we finally landed on a deal I was pretty happy with (though they were not quite as flexible as I hoped, but I was probably overly optimistic on what I wanted to pay) but the price was certainly fair and definitely lower than what I saw online in NJ, CT or other places in NY/NYC for a comparable BMW. So, I now own a 3 series that I love! Don't know how I could ever drive a lesser car. We'll be going back when we need to upgrade and if we ever need a second car. I have yet to try the service dept (and hopefully won't have to for a while!) so all I can comment on at this time is the CPO purchasing process, which I am very happy with. I dropped a chunk of change and have no regrets. Recommended! More

Great place to get a car Getting your first car can be a tough and tedious process but here it was quick and simple without any head aches. Kaz helped explain any questions I Getting your first car can be a tough and tedious process but here it was quick and simple without any head aches. Kaz helped explain any questions I had and was friendly, knowledgeable, and easy to get in touch with. More

Awesome!! Brett provided an awesome experience. Kind, courteous, friendly, accommodating, extremely knowledgeable. It was simple, easy and quick. I would recom Brett provided an awesome experience. Kind, courteous, friendly, accommodating, extremely knowledgeable. It was simple, easy and quick. I would recommend him and Life Quality to anyone!!! Mike P. More

Kaz is the best Couldn't have had a better experience purchasing our X5! Kaz is great to work with, super knowledgeable, thorough, friendly and kind. Our whole experi Couldn't have had a better experience purchasing our X5! Kaz is great to work with, super knowledgeable, thorough, friendly and kind. Our whole experience with Life Quality BMW was such a pleasure! More

Quick , easy and overall pleasant and professional I need an oil change and some regular maintenance, and they got me in and out very fast with a car was. The communication was great and it was a pleas I need an oil change and some regular maintenance, and they got me in and out very fast with a car was. The communication was great and it was a pleasant experience. More

Painless and Pleasant! Dennis was very professional, clear and friendly. It was very evident that they didn't mess around at this dealership and they thrived on high volume Dennis was very professional, clear and friendly. It was very evident that they didn't mess around at this dealership and they thrived on high volumes/turnover for their profits. No nickel and diming here. They gave me a very competitive price from the beginning without the B.S., far better than NJ or upstate NY. If you live anywhere near Brooklyn, this is the place to go for your BMW! And Dennis Cropley is the guy who you should seek. Drove away with a showroom 2015 335X in the configuration I wanted. Painless! More

Top Notch Service From End to End Dennis was a patient, responsive and accommodating client advisor. I was in the market for a car that had not yet been available for production and De Dennis was a patient, responsive and accommodating client advisor. I was in the market for a car that had not yet been available for production and Dennis did a great job providing me with updates. When the car was finally available for order, Dennis was there every step of the way advising me through the build. The most anxious part of the process is waiting for the car to be produced but Dennis managed my expectations as well as possible. Delivery was quick and painless. I would, without question, work with Dennis and Life Quality BMW again for my next vehicle. More

Body work Had my car in for some light body work. Neill Garoogian is a true service professional, and delivered on my expectation of BMW service. When a misunde Had my car in for some light body work. Neill Garoogian is a true service professional, and delivered on my expectation of BMW service. When a misunderstanding created an unnecessary visit on my part and time waiting at the location, a serious offer was made to compensate for my time, and made me feel like it was respected. I'm happy to have found a reliable place for service, in Brooklyn, rather than in NJ, where I got the vehicle. More