BMW of Brooklyn

My 2011 BMW X5 had its airbag malfunction light come on 1 week after they serviced the car routinely. I borught it in and they said "leave the car and we'll get to it in a couple of days." this is my only ca week after they serviced the car routinely. I borught it in and they said "leave the car and we'll get to it in a couple of days." this is my only car and I need it for work (I run my business out of my car). I told them this and asked for a loaner and they said sorry, no loaner. I spoke to the manager and he informed me that "hey, xxxx happens, you live in New York." I had more words with him and he told me "xxxx you, don't come back you are not welcome here." I had to call the general manager who arranged for a loaner. (wow, a miracle... i thought they were out). After buying a $58000 car 6 months ago, which had been serviced just 1 week ago, this is the kind of customer service I get. Dont ever buy a car here or go to this dealership. I NEVER write reviews online, but was so mad that I just had toi in this case. More

Life Quality is the closest dealership to us. When check engine light lit up and our 1.5 year old X5 went into reduced power mode on Thursday, I figured we'd go to them to save the time. When my wife arrive engine light lit up and our 1.5 year old X5 went into reduced power mode on Thursday, I figured we'd go to them to save the time. When my wife arrived next morning for a scheduled appointment at 9:30 and said she'd wait to hear what the issues are, they offered her coffee and magazines. Two hours later when she got tired of waiting, she approached the customer service representative, she was told that the mechanic will start looking at the car soon! And thats when everything started going wrong. 1. Despite a scheduled appointment, they did not have anyone looking at the car for 2+ hours. 2. They did not tell my wife that. 3. They did not apologize, but pretended thats normal and our fault that we did not know they are not in the rush. 4. There are no loaner car available and they will not do anything about it. And to top it off, 5. when my wife picked up the car this Friday, the same error came up twice on on her 5 mile drive home. In summary, after an incredibly rude service, one week wait, hundreds of dollars of car rental fees we got our car back with the same issues. I don't have to tell you that I took the car straight to JMK BMW, which is 15 miles out, but have the nicest people working there. I was out of the dealership in 15 minutes in a brand new 528i, and they called me back the next day to explain what they are doing and to manage my expectations. Update: Service manager Steven called me a week later (after I posted my initial comment) and apologized for the experience. He said that they are trying to improve the situation with loaners and improve their client service. I surely hope he is successful, but for now I am keeping the review as it is. More

Vlad in Sales was friendly and communicative, but also very pro-customer in his approach. He followed up after the car was delivered to make sure all was well. Rodney handled payment, etc. He has had a very pro-customer in his approach. He followed up after the car was delivered to make sure all was well. Rodney handled payment, etc. He has had a lot of experience and processed the paper work smoothly. More

My salesperson was very informative about the car I decided to lease. He was very patient and helpful to find the right leasing amount for my budget. My overall experience was wonderful and look forw decided to lease. He was very patient and helpful to find the right leasing amount for my budget. My overall experience was wonderful and look forward to continue business for many years with BMW. Thank You More

Went in for an oil change and 30k service check-up. Overall it would have been a great experience except that it took 6 hours. (Luckily it was all free under the warranty.) Considering the only thing Overall it would have been a great experience except that it took 6 hours. (Luckily it was all free under the warranty.) Considering the only thing changed was the oil and some parts were inspected, i am being generous in saying it should have been no more than a 3 hour job. Only other problem was they did not reset my service timer. Just an observation I saw, they do not provide loaners as easily as other local dealers in NJ. I wasn't even offered one over the phone when i scheduled my appointment which NJ dealers did. I assume this would be justified by our public transportation system. More

I am a return Life Quality customer who can honestly say has had nothing but pleasant experiences to date. My client advisor, Jeanie, was full of smiles and a pleasure to work with. Even though my original has had nothing but pleasant experiences to date. My client advisor, Jeanie, was full of smiles and a pleasure to work with. Even though my original configuration was not immediately available, Jeanie made sure I was not driving off in the wrong vehicle at the right price, but rather the right vehicle at the right price. In the end, I couldn't be more satisfied as the vehicle I selected I truly believe is better suited for my needs. Thank you again for making for such an enjoyable experience. More

Our experience at Life Quality BMW in Brooklyn was phenomenal. Our salesman Brett Laslie was very informative and very professional. He gave us all of the pertinent information we needed to feel com phenomenal. Our salesman Brett Laslie was very informative and very professional. He gave us all of the pertinent information we needed to feel comfortable with to make our purchase. His professionalism and knowledge of each vehicle is exceptional. I would recommend this location and most importantly will recommend Brett to anyone who is looking to purchase a new BMW. More

We had possibly the best car buying experience ever with Life Quality BMW. This car happens to be the fifth BMW in our family. We knew what car we buying and features we wanted. So we contacted more than 20 Life Quality BMW. This car happens to be the fifth BMW in our family. We knew what car we buying and features we wanted. So we contacted more than 20 dealerships around for the quotes. We were pleasantly surprised to find the best price literally around the corner at Life Quality BMW. Brett Laslie made our purchasing experience exceptional. Starting with honest price, he kept us posted about all stages of car production and delivery. He offered valuable suggestions and additions. He even contacted our insurance agent for us. Brett was unobtrusive and very helpful. Manny Cuadros also spent sufficient time with us explaining all financial options. Both gentlemen worked overtime to complete our purchasing the same night. We would confidently recommend Brett and Life Quality BMW to our friends and family. More

i never owned a bmw before and was nervous about trying to buy one. ive always had american cars and never even thought about a german car, when i went to bmw me and my father met alex who was very nice an to buy one. ive always had american cars and never even thought about a german car, when i went to bmw me and my father met alex who was very nice and helped us with everything. he was very knowledgeable about all the cars and after the respect he showed we purchased two bmws from him already and have sent many people there. from now on we will only buy bmw from him and send everyone we know to him. def go to life quality and ask for alex More

I had a really great experience. From the minute I walked in the door my questions were answered and I did not feel like I was being sold. I was interested in a 5 series and Alex really provided me w walked in the door my questions were answered and I did not feel like I was being sold. I was interested in a 5 series and Alex really provided me with all the information that I requested. While I haven't purchased a vehicle yet, my experience at Life Quality was positive. More