BMW of Brooklyn

I purchased a 2007 750LI from Life Quality BMW. This was my worst car buying experience ever. The car was delivered to me very filthy. Their idea of having a car detailed is running it into the car wash nex my worst car buying experience ever. The car was delivered to me very filthy. Their idea of having a car detailed is running it into the car wash next door. It took them almost a month to pay off my trade. The car was delivered a day late causing me to loose two days from work. The salesman even ran my trade into a parked car when he was moving it causing damage. On a brighter note my Dad picked up an X5 a few days ago. I took him to Hassel BMW. I also take my car for service at Hassel. They treat customers with respect. More

Some Russian Émigré, picked me up from the tube, never met Anthony Miccio who I bought the car from. Anthony who was too busy to even takes the time to meet me. It took me weeks searching the Internet for met Anthony Miccio who I bought the car from. Anthony who was too busy to even takes the time to meet me. It took me weeks searching the Internet for the right car, after buying and assuming that all BMW dealerships would provide excellent, polished service like that West Springfield MA BMW & their outstanding salesman Grant Goodwin. It would certainly be of high similar high caliber. BMW surely would have removed it and any others of poor quality, wouldn’t they? It would be similar. This could not have been further from the truth. Starting out in N. VA by getting up at 4 am, I traveled by a 5am train to Brooklyn just to get the BMW wagon. I am a 100% disabled veteran; permanent & total, on a limited budget it’s a struggle to do this, walking really hurts; but the BMW Station wagon.....the BMW seemed worth it. The Russian at a train stop in Brooklyn met me; I know little of the wards of NY. Rushed through the process, I found that the finance paperwork was not in order, I had asked for an extended warranty. Disappearing for a while the Russian came back and told me “Rodney the finance boss has the finance system fixed” it was “just a glitch in the system.” I was told it was in the system but would not show until the next day until it was updated "and I didn't want to pay twice did I?" and "beside a nice August afternoon traffic was building ”and "I would want to miss rush hour, yes?" At the next gas fill up in NJ; I noticed that the back protective matting for the wagon floor was missing (had the same matting in the W.Springfield MA deal and a full size spare at that) Looking in thru the back no mat and further exploration reveals NO spare tire. Numerous calls and a visit to the local large BMW produced just empty promises from Anthony in NY, just hem & haw & a run around. He puts local BMW dealers off. I have on worked on several large & well known cardiac surgical teams. There is only course for my problems (primarily never buy brands) insure my experiences become public; Dr’s love swank conferences and word of mouth is always the best pr & MD’s love to talk about hot cars. To think a disabled veteran endures a odyssey only to find grave worms; what THANKS from BMW this has been. More

To whom it may concern I want to bring to your To whom it may concern I want to bring to your attention that this is second complaining toward Life Quality BMW dealership. I own BNW 530XIT whic To whom it may concern I want to bring to your attention that this is second complaining toward Life Quality BMW dealership. I own BNW 530XIT which was leased from Life Quality BMW, for my business Five Boro Medical Transportation. Bringing to your attention that on this dealership repairs are done by UNQUALIFIED MECHANICS. Replacement vehicle you need to wait for long period of time. In my vehicle radio and remote opening/closing door stop functioning at all. I was turned into the guarantee service for eliminating the malfunction After 3 days of repairs I was notified by guarantee service that malfunctioning of radio and remote closing/opening doors was caused by improper installation of parking assistant which wasn’t done on their service station, but it was installed by qualified dealer 2 and half years ago, during this period of time radio as well as remote closing/opening doors was functioning perfectly. After I paid more than $450 and received my car back I was told that everything is fine now that radio and is working fine. When I left service station I checked radio and remote door opening/closing it turned out that it didn’t functioning as earlier before I turned into that guarantee service station. I was turned to the consultant (his name Anthony) about the inadmissibility of this service and told him that I will complain myself to BMW of North America. His response was that I can complain to who ever I want and when ever I want, He doesn’t care. In my family we have 3 BMW vehicles but for such worse service I don’t think that we never again going to buy BMW in future as well I’m going to notify many of my friends which going to buy new BWM about this situation with worse repair service. Such service, which allows Life Quality BMW dealership, will disgrace this outstanding firm as BMW!!! Sincerely Leonid Zabara 1231au@optonline.net More

my 2005 525i went in for service for the same thing five times they suck .they do not care about cars.send in my 2002 325i to check my tail light.went on to change the rear lights without asking me. and 115 times they suck .they do not care about cars.send in my 2002 325i to check my tail light.went on to change the rear lights without asking me. and 115.00 down .went home and my light kit that holds the bulbs fell out . they just thew it in the truck.the 525i they xx me for 9 weeks.the car made a noise when you turn the key.they told me a bmw person from bmw did not find anything wrong with the car.there service is bad . these people do not belong selling cars .they suck at that too.i took my business back to open road bmw. i got a 2006 325i from openroad. my lease is up on the 525i .i do not want to deal with lq bmw.one day i went in to buy 1q of oil .i was waiting 10m .the person behide the desk did not ask me do need help. what the xxxx happen to costumer relationshp.life q bmw get out of selling cars More

It took them 4 times to repair a simply problem (replace steering wheel) and they would not release a vehicle to you since it has to be quality checked. But was kind of a quality check is that????????? 1 steering wheel) and they would not release a vehicle to you since it has to be quality checked. But was kind of a quality check is that????????? 1st repair: steering wheel no aligned properly and heated steering wheel wasn't connected 2ndt repair: steering wheel not aligned 3rd repair: steering wheel not aligned I had to fight with them to do a wheel alignment in order to fix this problem 4th repair: horn wasn't working because they haven't aligned airbag/horn last time when I came to pickup a vehicle my 2 wheels were scuffed and bubble on the front tire and the answer they gave me was ...you have signed a disclaimer that we are not responsible....even though the condition report at the time of a drop off was made and this damage wasn't there. My vehicle was "fixed" at both locations on Ramsey and on 63rd street. It took them weeks to fix any problem WOULD NOT RECOMEND ANYONE TO GO THERE! More

I brought my car for service they kept it for a few days and spilled coffee on my WHITE car. After arguing with them for a few days the detailed the car for free however they were unable to take out all th and spilled coffee on my WHITE car. After arguing with them for a few days the detailed the car for free however they were unable to take out all the stains in addition my car was making noises. When i called them for an appointment to get this fixed again the told me i have to wait 1 month and they didnt seem to care that i bough 3 cars from them in one shot. I then took my car to open road later to find out that LIFE QUALITY forgot to change my brakes OPS!!!! When i came there for an oil change i spent 40 min. there and no one seemed to care. More

if you own a bmw do your self a favor and never take it to life quality for service. unexperienced mechanics, stupid advisers, unfriendly and unhelpfull customer service staff. management are as bad as the to life quality for service. unexperienced mechanics, stupid advisers, unfriendly and unhelpfull customer service staff. management are as bad as the rest. bunch of clowns representing bmw. what a shame. people you are better of taking your car to a gypsy mechanic then taking it to lifequality. they never fix the problem from first time nor the 5th time. thats if they know the problem. if the problem unknown they will keep your car for a week and they promise a day and to top that off they never find the problem. they give you an appointment for 6 weeks later. you wait all that time and then you go there and they tell you you have no appointment, nothing shown. i think a bunch of first graders can run and manage a business better then the clowns at life quality. i think they should rename it from life quality to NO quality. More

I would like to voice my dissatisfaction with a service performed at your center on my BMW. I felt that I was being ripped off and I don’t feel that the service performed was on par with what the BMW servi performed at your center on my BMW. I felt that I was being ripped off and I don’t feel that the service performed was on par with what the BMW service level should be. I brought my car in on Friday August 3 to be serviced on Monday August 6. I have an electrical short in the car which drains the battery completely if the car is left to stand over night. My service advisor, Steve Itkin said that you would perform an electrical diagnostic for $189. I tried to contact a service advisor on Monday to determine what was wrong but was unable to do so. On Tuesday, I got in contact with Steve who told me that they where unable to find the source of the short and that it would require installing a BMW battery to do further testing because my battery was outputting “slighty” lower voltage. He informed that the price would be an additional $290 dollars to do so but it wouldn’t solve the problem because he knew that the battery was not the source of the problem. This signaled to me that I was being ripped off so I told him that I would call him back. I contacted another local dealership to find that both a diagnostic and a battery were each more than $50 cheaper at the other dealership. Regardless of the difference I am pretty sure that diagnosing a short does not require a different battery so I told Steve that I would not being installing the battery and that I was going to pick up my car Wednesday morning. Steve gave me a run down of what the mechanics found. First he explained the slight differences in output in the battery and how much my car was draining. He then began to tell me that my ball joints in the rear need replacing. I was a little confused as to how they discovered this since they were supposed to be looking for an electrical short. He then told me that I needed new catalytic converters which I knew about and he told me that the check engine light was on. He continued to say that he does not know why the check engine light was on. I informed him that it was because of the catalytic converters. It surprised me to hear that he did not know the cause of the check engine light especially since the code for catalytic converters pops up during a diagnostic. I took my car somewhere else and I don’t think I will ever use or recommend Life Quality for service. I felt that I was being taken for a ride given my young age and that the problem could have been fixed. More

I asked about loaner car while my vehicle would be in service, I was anwered that " We don't give loaners to people who didn't shop in our dealership. You bought it at different location" I payed 50k for service, I was anwered that " We don't give loaners to people who didn't shop in our dealership. You bought it at different location" I payed 50k for my 5 series. This kind of service is unacceptable. More

This is an awful place to get a car. I had a 325i and they never fixed my problem. I took the car in 4 times and the first 3 times they never even bothered to check the car. All they are interested in is they never fixed my problem. I took the car in 4 times and the first 3 times they never even bothered to check the car. All they are interested in is making a sale. They claim that they have the best BMW customer rating in NY, but that is becuase they hound you to give them a high rating and if you don't, as the service manager told me there, "It is NOT in your best interest NOT to give us a 5 after a service". I think this statement speaks for itself. I have definitely been put off BMW's for life! More