BMW of Catonsville

If you like to play games, then this is the Dealership for you. The manager Julius Green has no experince as a manger and fumbles his way through to work a sale out. I went into Russel to purchase a car a for you. The manager Julius Green has no experince as a manger and fumbles his way through to work a sale out. I went into Russel to purchase a car and felt like I was stuck back in the 80's. I wanted to get the pricing worked out on my new 2011 BMW 335 and Julius told me the sticker price is a fair price for the car. I said other dealers are selling the car for less and would you match it. He said this is a beemer and your worth it to spend more here. At this point I should have walked out the door and never looked back. Then he told me how much he knew about BMW's, who cares about that, it was about price not you Mr. Green. Then he told me when I'm ready to purchase a car then we could talk price more, why not now. So after being at this dealership for about 2 hours, it was a total waste of time. I will never go back to discuss that final price or have family and friends go through what I had done to me. I would score this dealer a ZERO on sales and customer service. More

I do not think that the service dept. knows how to repair a car at all. My car has been in the shop for a 4th time in a year, and this time the repair costs are very high. I had a thermostat and water heate a car at all. My car has been in the shop for a 4th time in a year, and this time the repair costs are very high. I had a thermostat and water heater replace in Feb, and their computer already says that it needed replacing. The replacement did not fix the problem and it is back in the shop for additional computer diagnostic tests and they now say it is a different problem, for an additional cost. Get this!---they also forewarned me that this may not fix the problem and that I may need a camshaft replacement! "but let's take the repairs one step at a time" at an additional $1-2K each time I bring it in. This was my first BMW and my LAST! Never again. They rely on their computer diagnostic systems too much and they fail. More

I visited Russel BMW on 10/05/2010. Russel BMW sales advisor, Alan Horowitz provides us an exceptional service from greeting to delivering. He is extremely friendly to work with. We did not feel any p advisor, Alan Horowitz provides us an exceptional service from greeting to delivering. He is extremely friendly to work with. We did not feel any pressure to buy at all. We made some small detail requests, no matter how small they were. He took care of them. The day of the delivering, he personally picked me up from the airport. And even spent a lot of time with me to teach how to operate the car after delivering the car to me. Appreciated the way he treated us, just like a family. Though I am an out of state buyer, for my next bimmer, we will definitely go to him. Great Job, Alan, Way to go!! Also the Finance guy, Andrew, He is extremely professional and friendly too. Service Department foreman, Gil. is very professional and honest! He did not deny the issue that I had with the car and he did a great job fixing it. Also I would like to thanks the General Manger, Alex, He is professional and nice to work with. Hard to find these kind of people in one pot these days. Highly recommend Russel BMW!! More

Thank you for the help with picking out the right car and the right price for me! You guys at Russel BMW were wonderful and professional. I already recommended you to all my friends, family, and coworkers the right price for me! You guys at Russel BMW were wonderful and professional. I already recommended you to all my friends, family, and coworkers I love my new car so thank you once again!! More

I bought a used pre-owned 2007 BMW from Russel BMW last month and still impressed of how great the condition of the car is! Every thing so far works just like new. When I showed the car off to my family, t month and still impressed of how great the condition of the car is! Every thing so far works just like new. When I showed the car off to my family, they loved it as much as I do!! I also recommend my parents to Russel BMW so you guys will be expecting them soon! Thank you for the great assistance! GREAT JOB. More

I live close to Russel BMW, and thought buying from a local dealer would be a good idea. Besides they recently moved to a new location and seem to have a lot of vehicles on the lot. I wish I had read r local dealer would be a good idea. Besides they recently moved to a new location and seem to have a lot of vehicles on the lot. I wish I had read reviews on this site before visiting this dealer. We walked into Russel BMW planning to buy our first BMW, a 535i sedan. They were friendly while offering test drive, however after the test drive when we showed interest in buying and started asking about price the salesman went in and fetched his manager. The manager was very rude, he almost felt us like we were not qualified for buying a new BMW as we asked if buying price can be lower than sticker price. May be the manager did not think we were capable of buying a 2011 535i, we are a young couple. I am not only not going to go back to any of Russel dealership but will tell all my friends not to take their business over there. More

Wow, talk about a mess of a dealership. I pulled up and was greeted by a guy who told me that until recently he was a lot man. He seem nice enough and I told him I would be purchasing a vehicle very soon a was greeted by a guy who told me that until recently he was a lot man. He seem nice enough and I told him I would be purchasing a vehicle very soon and would like to test drive a 3 series BMW. He took me to see them and to be totally honest I am not sure Andre new what a 3 series was. I proceeded to tell him about the vehicle and thought that I may end up selling him one. He knew absolutely nothing about the vehicle he was commissioned to sell. I then asked him for a little space and continued checking out the inventory where I was then greeted by a fellow named Julius. I told him that I was already being helped and he said that he was the manager and he could help me. He then started to tell me how great he was and how many awards he has won by being the top producer at Russell BMW. I was thinking that his competition was a porter and did not need to know that much about him. I picked out a vehicle and then got the third degree. It was not a pleasant atmosphere. I was talked down to and made to feel totally uncomfortable. I left and went to Northwest BMW in Owings Mills where I was made to feel at home and actually ran into a Client Advisor that knew a lot about the car and made me feel at home. He proceeded to earn my business and have since referred 2 people to him. In short, this site is here to let people know about this type of practices and I wish I would have known about it prior to wasting my time at Russell BMW More

I went into Russel BMW unsure of which car is the right fit for me. I was approached by their friendly salesman, Andre. Andre showed me the selection of vehicles available and sat down to discuss the vario fit for me. I was approached by their friendly salesman, Andre. Andre showed me the selection of vehicles available and sat down to discuss the various features of each car. I end up buying a 2010 BMW 528, it car is great! I appreciated his professionalism and positive attitude and was glad that I didn't feel the pressure to purchase a vehicle, unlike my previous car purchasing experiences elsewhere. I left very satisfied with my purchase. I will definitely recommend my family and friends to purchasing a vehicle from Andre and trust that they will be taken care of. This was the best experience yet. More

I was looking to purchase a 3 series and Julius was condescending. He made me feel that wanting to get a 3 series for a competitive price was an insult to Russell BMW whose clients were above price. Si condescending. He made me feel that wanting to get a 3 series for a competitive price was an insult to Russell BMW whose clients were above price. Since I obviously didn't fit the client mold, I went down the street to Mile One and bought a 328 x drive. BMW ought to let Julius know that consumers want quality and value. Way to make a sale Russell BMW!!! More

I had major problems with this dealership. I would not recommend any "human being" using this dealership for anything. I had to contact BMW of North America, BBB, The Attorney General Office, the last Bal recommend any "human being" using this dealership for anything. I had to contact BMW of North America, BBB, The Attorney General Office, the last Baltimore Mayor, local Senators and Congressmen. You can either take my advice or you deserve what you get! More