BMW of Catonsville

Pleasure dealing with friendly individuals. Staff make a huge difference in how a dealership relates to prospective buyers as opposed to those that have their rear ends up in the air. It has be Staff make a huge difference in how a dealership relates to prospective buyers as opposed to those that have their rear ends up in the air. It has been a pleasure dealing with this dealership. I don't doubt it will continue to be my dealership of choice. More

Outstanding Service without negative pressure Great service by Jeff Beck, from whom we bought our X1. He was kind, knowledgeable and very helpful. Need to mention the great work by Justin Allen Great service by Jeff Beck, from whom we bought our X1. He was kind, knowledgeable and very helpful. Need to mention the great work by Justin Allen in explaining the technical details of the BMW X1. Jeff Beck and Justin Allen ofference the unconditional assistance and showed that they really care about the customers' needs. We are convinced that we have bought an exceptional car and received exceptional service. More

BMW Dealership He helped us look for the model or type of car. And the color of car that were looking for. he is friendly and most of all very approachable. He helped us look for the model or type of car. And the color of car that were looking for. he is friendly and most of all very approachable. More

A-1 EVERYTHING If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, J If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, Justin - who showed me all the features of my car, the manager who helped me with my trade and deal and Mr. Cash - who took my money, haha. No, who stayed past his quitting time to close and seal the deal. Customer service is a plus and from the moment I walked in the door, it was an excellent experience. Jeff put me in the car that was right for me. His style was if you like it, I'm going to try my best to get you in it. Jeff I appreciate you and the rest of the team. Keep up the good work. I loved that you went the extra mile for me, not to mention, you were able to get my glasses back to me even after trade was gone off of the lot. Again, I cannot thank you enough. More

Ricky Catalan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loaner car reserved. Thank you, Ricky More

Great Customer Service!! Crazy story, okay here it goes… Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (J Crazy story, okay here it goes… Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (Jetta) key, and I somehow ended up at the BMW lot. Once I pulled up, I realized that I was at BMW, so I asked a group of salesman “Where is Volkswagen?” One guy in particular (Joe Rivera) says, it’s across the lot. Then he begins to ask me why I don’t have a BMW? My response is, “I CANNOT afford a BMW!” Joe tried to convince me that I can afford one. Come to find out he was absolutely right! Almost a week later I ended up buying a 1 series BMW w/ red leather (the most awesome car). I told him exactly what I was trying to do, and he helped me reach that goal. Joe Rivera is very personable and he made me feel so comfortable. If you ever go this dealership, make sure you ask for him-You won’t be disappointed. I’m not saying that Joe can work magic, but if you do your part, then he’ll do his. Cheers! Christina G. More