BMW of Catonsville - Service Center

Enthusiastic and honest service Keon and Tyler exceeded my expectations by working together as a team to find and fix my car’s mystery electrical issue. They also got rid of the hot Keon and Tyler exceeded my expectations by working together as a team to find and fix my car’s mystery electrical issue. They also got rid of the hot sauce spill in my trunk. Keon conveys an impression which reflects favorably on BMW of Catonsville. Tyler combines technical competence with dependability. . More

Amazing Service! Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only c Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only come here because she’s here . Definitely an asset to the company. More

service writer Your service writer was very good and helpful. He showed me things about my car I didn’t know and did the work for me. Need more people like Keon Your service writer was very good and helpful. He showed me things about my car I didn’t know and did the work for me. Need more people like Keon Dale More

Excellent Good and friendly service very fast I had an oil change done and wipers I will be back soon and quality of work is awesome Good and friendly service very fast I had an oil change done and wipers I will be back soon and quality of work is awesome More

I was treated with complete respect and care! Keon Tobin was exceptionally qualified and pleasant to work with in relation to several situations and questions I had regarding my vehicle. Anything Keon Tobin was exceptionally qualified and pleasant to work with in relation to several situations and questions I had regarding my vehicle. Anything that he was not knowledgeable, he sought an answer from another. Further, I appreciated the offer to obtain a loaner vehicle.. great X5. Too, my vehicle was ready when it was promised! Jon Saunders was excellent BMW Genius! More

Great Service! My service advisor was Keon and he was Great!! He was super efficient and updated me on my car every few hours. I highly recommend this dealership and My service advisor was Keon and he was Great!! He was super efficient and updated me on my car every few hours. I highly recommend this dealership and service to people!! More

Very Friendly and Professional My service experience here was amazing. My service advisor (Dakota) was very professional and on top of everything and made sure I was informed very s My service experience here was amazing. My service advisor (Dakota) was very professional and on top of everything and made sure I was informed very step of the way. Keep up the great work! More

Always cares I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have always felt comfortable with any service done on my vehicle. I recently purchased a vehicle from BMW of Catonsville and was treated with the utmost respect. I would recommend this dealership to anyone needing their BMW serviced or are looking to purchase a BMW. More

Always pleased with service BMW of Catonsville’s Service is pretty top notch. Dakotah Simpson is my service advisor. I’m very cautious with my X5, so it took awhile to gain my tr BMW of Catonsville’s Service is pretty top notch. Dakotah Simpson is my service advisor. I’m very cautious with my X5, so it took awhile to gain my trust. I honestly feel this dealership has earned it. Dakotah is always honest, realistic with service expectations, and tries to work with your budget. No pushy service/sales tactics. I love how I can communicate with Dakotah in an instant- via text about all of my service needs. He’s always attentive, detailed, accommodating, and pleasant! He doesn’t talk over you and he listens to all your concerns. He makes sure a courtesy loaner is available for you, if necessary. Overall, it may cost a bit more than the indys, but the convenience, honest service, and smiling faces at BMW of Catonsville make it worthwhile. More

Fowler-scheduled maintenance Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your p Ricky has gone above what is the typical norm for all area of customer service interaction and product knowledge when I have questions. Ricky, your patience and understanding with your customers does not go without notice or recognition. Thank you for you time and liaisoning my service appointment. Kind regards, S. Fowler More