Keon Tobin

The Dealership is clean, those I have interacted with were professional and courteous. I have never had a bad experience were professional and courteous. I have never had a bad experience More

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My service advisor Keon provides great customer service always make sure my visits are smooth and quick with quality service. 10/10!! always make sure my visits are smooth and quick with quality service. 10/10!! More

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Quality mechanics, sales team and great customer service. A pleasant environment to wait for completed servicing of vehicle. A pleasant environment to wait for completed servicing of vehicle. More

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I have been coming to Keon for a number of years. I having a dealership close by but I drive to Keon because I find him a true professional. Additionally, I test him. He is polite, courteous and i I having a dealership close by but I drive to Keon because I find him a true professional. Additionally, I test him. He is polite, courteous and i will continue to go to More

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I was greeted by Keon who was very professional and knowledgeable about my BMW truck. He explained in details the needed recommendations. I will be a returning future customer. knowledgeable about my BMW truck. He explained in details the needed recommendations. I will be a returning future customer. More

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This gentleman is an incredible friend and brilliant and invaluable "asset". Catonsville BMW is not located in my area (and driving there is distinctly inconvenient!) however, however, sales and especially invaluable "asset". Catonsville BMW is not located in my area (and driving there is distinctly inconvenient!) however, however, sales and especially service are well worth the drive. (Every single staff member always pleasant and with a smile! Keon is a star! He always offers great advice (and often can fix things right on the phone!)...which we value! Always pleasant! My wife loves her 2014 X5 Diesel and wouldn't think of trading it...great for taking care of our 5 grandkids! My 2023 X7 is my second one...all purchased and serviced at BMW of Catonsville! More

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They are efficient, friendly, professional and just outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my firs outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my first BMW at another dealership) More

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This is our 3rd BMW we have purchased from this dealership, and the 2nd from Shaun Saalakhan. Shaun is an excellent sales representative. He is extremely knowledgeable about the cars we have purc dealership, and the 2nd from Shaun Saalakhan. Shaun is an excellent sales representative. He is extremely knowledgeable about the cars we have purchased (2023 X3 M Competition and 2026 X5 PHEV), professional in the handling of our sales experiences, and follows through on every question we've had regarding our purchases. In fact, with the most recent sales experience, we were just contemplating our purchase and Shaun worked with us to get a car we love! He sets the tone to be one of mutual respect for both customer and dealer. Within a single day of the purchase, Shaun followed up with us to see if we had any questions (which we did,,,) and was able to provide answers and make sure we were set up to meet with one the "Geniuses" (Melanie Hernandez) who specialize in explaining all the features of the car (which there are sooo many!) I would highly recommend for anyone looking to purchase a BMW in the Maryland/Virginia/DC area stop in to BMW of Catonsville and ask for Shaun! More

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I was very pleased with the level of personal attention and overall service this dealer provided. Specifically from saleswoman Yulia Denika. She spent time with me over multiple visits going over what used and overall service this dealer provided. Specifically from saleswoman Yulia Denika. She spent time with me over multiple visits going over what used and new options were available. Unfortunately, the vehicle best fitting my needs ended up being at a dealer in Fairfax, and even after I told her this she still wanted to help me. She found a similar vehicle on her lot to what I was buying and let me test drive it to save me an extra trip to Virginia. That’s the sort of luxury level customer service I expect from a top tier luxury brand. Despite knowing that she couldn’t make any money off of me, she still went above and beyond to assist me. That speaks volumes to the character of the employee, and the overall integrity of the dealership. When the day comes I can afford a custom factory order new BMW I’ll be back to bmw of Catonsville and hopefully Yulia will still be there. More

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Keon is top-notch—professional, knowledgeable, and truly exceptional at his craft! I’ve been coming to Catonsville BMW for years, and he has never disappointed. Thank you again, Keon, for always being avail exceptional at his craft! I’ve been coming to Catonsville BMW for years, and he has never disappointed. Thank you again, Keon, for always being available, reliable, and simply outstanding. You rock! Happy holidays! More

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