Keon Tobin

Keon Tobin was outstanding and helped me with a difficult situation. I I highly recommend Keon and the dealership. situation. I I highly recommend Keon and the dealership. More

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Worked with Brittany Hill and Eric Lovo at BMW of Catonsville on a 2026 X5 M60i, and they earned the sale. I came out of a 2021 X5 xDrive40i and was in no rush for an upgrade. I'm a gearhead and a Catonsville on a 2026 X5 M60i, and they earned the sale. I came out of a 2021 X5 xDrive40i and was in no rush for an upgrade. I'm a gearhead and a very particular buyer looking for a very specific spec. The spec I wanted wasn't in their inventory, so Brittany and Eric searched nationally and sourced the exact spec I wanted via dealer trade. They were straight with me regarding price and when we hit an unfortunate delay affecting finance rates, they still worked with me to earn my sale. Two things I'd note for other buyers. They put everything in writing and explained the line items, including the Maryland excise calculation. And they were patient while I looked at close to a dozen cars across four states before circling back. Nobody pressured me - they are kind, honest people selling a luxury vehicle, making it a luxury experience. I shopped several BMW dealers in the region during this process, including a few that wouldn't discuss numbers over the phone or walked backward from their own offers. Catonsville was the most straightforward of the group, and they were the only ones who put in real work to find a specific car rather than trying to sell me what was already on their lot. My previous X5 had been serviced there since new (Keon at BMW Service is fantastic); this team has earned my business and brand loyalty for many years to come. More

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I've been coming to this location for nearly a decade and it has always been just as pleasant an experience. I never have to ask questions because Keon has always been on top of everything. I would recommend it has always been just as pleasant an experience. I never have to ask questions because Keon has always been on top of everything. I would recommend his services to anyone who likes a true professional. More

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The Dealership is clean, those I have interacted with were professional and courteous. I have never had a bad experience were professional and courteous. I have never had a bad experience More

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My service advisor Keon provides great customer service always make sure my visits are smooth and quick with quality service. 10/10!! always make sure my visits are smooth and quick with quality service. 10/10!! More

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Quality mechanics, sales team and great customer service. A pleasant environment to wait for completed servicing of vehicle. A pleasant environment to wait for completed servicing of vehicle. More

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I have been coming to Keon for a number of years. I having a dealership close by but I drive to Keon because I find him a true professional. Additionally, I test him. He is polite, courteous and i I having a dealership close by but I drive to Keon because I find him a true professional. Additionally, I test him. He is polite, courteous and i will continue to go to More

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I was greeted by Keon who was very professional and knowledgeable about my BMW truck. He explained in details the needed recommendations. I will be a returning future customer. knowledgeable about my BMW truck. He explained in details the needed recommendations. I will be a returning future customer. More

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This gentleman is an incredible friend and brilliant and invaluable "asset". Catonsville BMW is not located in my area (and driving there is distinctly inconvenient!) however, however, sales and especially invaluable "asset". Catonsville BMW is not located in my area (and driving there is distinctly inconvenient!) however, however, sales and especially service are well worth the drive. (Every single staff member always pleasant and with a smile! Keon is a star! He always offers great advice (and often can fix things right on the phone!)...which we value! Always pleasant! My wife loves her 2014 X5 Diesel and wouldn't think of trading it...great for taking care of our 5 grandkids! My 2023 X7 is my second one...all purchased and serviced at BMW of Catonsville! More

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They are efficient, friendly, professional and just outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my firs outstanding! My first visit for oil change plus additional services on X5 far exceeded my expectations. (I am new to Catonsville after buying my first BMW at another dealership) More

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