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BMW of Darien - Service Center

Darien, CT

4.8
1,382 Reviews

1,382 Reviews of BMW of Darien - Service Center

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January 18, 2021

Organized, clean, good service representatives, and leave your car clean and fresh. Great video of service and overview of work needed, honest service techs. Would recommended More

by kar7794
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2021

Pricey but convenient and easy; valet service to the house to drop off loaner and pick up car and to return it. Pricing is high but not outrageous. More

by lesley.apt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

Nice people, good communications and work was done well and on schedule. I was a walk in and was handled promptly and professionally. A great service experience. More

by SilverM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady at the service desk. , Patricia Romagnoli
January 16, 2021

Darien BMW was an awesome experience from service to loaner cars to pickup and drop off. Let’s not forget the maintenance being performed on your car. I highly recommend this dealership for all your BMW More

by Jamesdutt25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2021

Great service great people really awesome experience! I brought in my X6 M50i they took great care of it and it was fast Good thanks More

by BigJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo, Vince Robustello
January 15, 2021

I had to do a repair after a damage from an accident. Excellent service. Anthony Fischetti was handling our case, he is was very kind in answering all my questions. More

by JD
Recommend Dealer
Yes
Employees Worked With
Anthony Fischetti
January 14, 2021

Dealer is courteous and service oriented. However I have an X5 with 85K miles and an estimate $10K in engine repairs. Hugely disappointed in BMW’s quality and reliability. More

by BMWer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Darien responded

We are sorry for your disappointment on the repair expense. We appreciate your patronage and we will always provide the best service possible. Vincent Robustello

January 13, 2021

Great customer service. Prompt servicing and return of car - clean! I’ve been a satisfied customer for five years. I’ve never been pressured for unnecessary work. More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
January 11, 2021

BMW of Darien is always so fast and professional when I bring my car in for service. Freddy always greets me with a smile, remembers my name (and somehow my family!!). I really do feel like I am a valued c More

by pseager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy, Frank Ciardullo
January 11, 2021

Easy drop off and pickup. The team even cleaned interior and exterior of my car. Couldn’t be happier with the level of service the BMW Darien tram provided. More

by MK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avelino Flores
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