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BMW of Darien - Service Center

Darien, CT

4.7
1,401 Reviews

1,401 Reviews of BMW of Darien - Service Center

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January 27, 2021

Bmw darien is wonderful. Always efficient always friendly. Best service anywhere. Covid protocol is well coordinated. Response time immediate. Excellent service. Feel safe driving my bmw More

by Debsbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor , Frank Ciardullo, Anthony Fischetti
January 27, 2021

Very thorough service. Friendly, and straight forward explanation of car issues. Extremely timely with service and response to all questions. I would recommend Vince to anyone seeking service at BMW Dari More

by bethsteinkraus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2021

Couldn’t make it any easier. Drop-off was quick and efficient. Got squeaky clean loaner car within minutes. Service on our one year old X7 was done in a couple of hours. Got a great video showing t More

by DarienBMW7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Ciardullo
January 26, 2021

On time. Perfect service. Video of car was very helpful. They picked up my car due to Covid concerns and delivered it back to my house in 4 hours. More

by BMW owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Ciardullo, Anthony Fischetti, Patricia Romagnoli, Avelino Flores
January 23, 2021

The staff in all areas are always friendly and courteous. Quick check in and out. They have taken great measures during COVID to create a safe environment. More

by BP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

You are treated like royalty at the Darien dealership. Doors opened for you, everything sanitized. My car never looked more beautiful than when my servicing was completed. My car was immaculate. It was More

by Barbara S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

Excellent, friendly service from beginning/scheduling with Marylu, valet service, service advisor Frank, and drop off. Always treated well by all those involved with service. More

by fortgang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marylu, Frank Ciardullo
January 23, 2021

Vincent was very friendly taking care of the service and arranging the shuttle. Initially the technician identified a few potential issues, but later on most were deemed as non-issue after the battery was More

by tiomass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2021

Did a great job on my car and returned it spotlessly clean. Everyone from the reception to the service manager were very professional, thanks much! More

by Sam.murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Romagnoli
January 22, 2021

Not pleased of making a purchase that I still owe 20,000 on a car and still have to pay out 11,500 in repairs. More

by Casandra1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Ciardullo
Jan 22, 2021 -

BMW of Darien responded

Hello Valued customer, we are sorry for your disappointment with the repair needs on your vehicle. it is unfortunate that your rear air springs had failed. This failure as well as the gasket leakage is not uncommon for any vehicle with 90,000+ miles. We would be happy to work with you and try to help with the expense for any additional repairs that you might want to consider in the future. Thank you for your business Vincent Robustello

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