Back

BMW of Darien - Service Center

Darien, CT

4.7
1,212 Reviews

1,212 Reviews of BMW of Darien - Service Center

Sort by
May 21, 2024

I have multiple cars and they provide good service. However, I feel I was over charged to check one of my cars. They charged 8 hour work on inspection when they did it in an hour. The hourly rate was p More

by hazar629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not a person but the process
May 17, 2024

Had a great experience getting my oil changed here. They were straight forward and professional. Really appreciated the video of my vehicle being inspected. Will be back for my next service! More

by timsci17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Everyone was very helpful. . Very orderly, you know what’s happening every minute your at the dealership More

by gardenguy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

BMW of Darien responded

It's great to know you found our team at BMW of Darien helpful and the process transparent. Thanks for taking a moment to share your experience!

May 16, 2024

Service was completed timely and Jamie went above and beyond to support my needs. Thank you. More

by Marie Barallon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

BMW of Darien responded

Marie, it was our pleasure to assist you in such a timely and efficient manner. We'll be sure to pass along the kind words to Jamie and the team. Thank you from all of us here at BMW of Darien!

May 16, 2024

Professional and excellent service! Love the video update and TJ was very helpful and explained everything. More

by Kriskrasniqi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

BMW of Darien responded

We're delighted to know you found our service at BMW of Darien professional and excellent. It's great that TJ was able to assist you effectively! Thanks for your feedback.

May 15, 2024

Excellent service at Darien BMW this week. The service was completed in the day and I was notified on the progress of the service. More

by DWest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

BMW of Darien responded

We're glad to know you had an excellent service experience at BMW of Darien! We strive for efficient and transparent communication. Thanks for the positive feedback!

May 14, 2024

Great service department and sales person. I liked the video inspection on my car and the sales person's patience as we explored different models. More

by Enza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Orban
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier, Jose
May 15, 2024 -

BMW of Darien responded

We're glad to know you appreciated our service department and sales team at BMW of Darien. The video inspection is one of the ways we aim to provide transparency, and it's great that this was valuable for you! Thanks for your review.

May 13, 2024

Great service -promptly done and well explained. Video update made a real difference to me. More

by stevesroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Darien responded

Thank you for this awesome review of BMW of Darien! Have a stellar day!

May 13, 2024

Jamie Gonzalez was so helpful providing us top notch customer care! We appreciate him and his expertise. More

by michelle.hole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

BMW of Darien responded

Michelle, we're delighted to know Jamie provided excellent customer service at BMW of Darien. Thanks for your kind words about his expertise!

May 11, 2024

Everything was explained to my satisfaction and I was treated with respect and the service was competed on schedule More

by Wisch733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

BMW of Darien responded

We're glad to know that you were satisfied with the service and respect provided by our team at BMW of Darien. We always aim for timely completion! Thanks for your feedback.

1
...