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BMW of Darien
Darien, CT
2,272 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,459 service reviews
January 16, 2026
My BMW X4 was in for unscheduled service. I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car I spoke with the Service Manger a few times, but his ongoing attention to this matter, including his follow-up explanations when I picked up the car after the service, was above and beyond what I would expect. This was all very much appreciated. After reading through the service invoice in detail the next day, I sent a follow-up thank-you note to express my sincere gratitude. The service is truly a step above the competition! More
by brucekomar
October 29, 2025
Always amazing and friendly service. Jaime is very knowledgeable and always goes above and beyond to help me. The car was fixed same day and i am very happy with BMW of Darien Jaime is very knowledgeable and always goes above and beyond to help me. The car was fixed same day and i am very happy with BMW of Darien More
by Rado F
Employees Worked With
October 25, 2025
Jamie was very professional and really helpful. I am very pleased with bmw of darien I am very pleased with bmw of darien More
by Rcollarini
Employees Worked With
October 23, 2025
There seems to be a big difference from the last time I had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. More
by CG
Employees Worked With
October 22, 2025
The customer service and repair of my 2024 X3 at BMW of Darien was superb. I had a punctured run flat tire. They said I could bring the car right in, the exact tire was in stock and my car was returned to Darien was superb. I had a punctured run flat tire. They said I could bring the car right in, the exact tire was in stock and my car was returned to me later that day washed and beautiful! Jaime Gonzalez, my service advisor is very knowledgeable, patient and explained everything. He answered my question concerning the repair and other questions about my vehicle. I highly recommend BMW of Darien and Jaime Gonzalez. More
by Pam B
October 20, 2025
Great Experience, everyone from the greater to the service rep everyone was friendly and knowledgeable. Very positive experience!!! service rep everyone was friendly and knowledgeable. Very positive experience!!! More
by jamorgn
October 19, 2025
Impressive professional customer service in the service shop and nice environment to wait in, great experience. shop and nice environment to wait in, great experience. More
by Luffzing
Employees Worked With
October 18, 2025
Dan Eager is excellent, but It took four days to repair the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dea the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dealers when needed, sometimes all the way from Germany, may work for BMW of Darien and maybe for BMW of North America, but certainly does not work for the customers waiting for their cars. When BMW of Darien had the iDrive disassembled, I could not even take my car back until the parts would be there. BMW offered a loaner, but the repair took even longer than expected and by then I had returned the loaner. BMW offered North America has shipped so many parts for my cars over the years that I would have expected them to have a better grasp of shipping times. More
by bjamar
Employees Worked With
October 17, 2025
The service department runs well because of Jamie. I received incorrect information because he wasn’t there. The sales people are rated very low in my opinion. They are not accommodating and difficult I received incorrect information because he wasn’t there. The sales people are rated very low in my opinion. They are not accommodating and difficult to work with. It took 2 months of my time to buy my last car. I have worked with 5 different ones and only 1 was any good. He,however,is no longer employed by Darien BMW. More
by peggyimbrogno
Employees Worked With
