BMW of Darien - Service Center

Vincent and the whole team were phenomenal and so easy to work with! What impressed me most were their demeanor and friendliness, professionalism, transparency (video of inspection and report of each concer work with! What impressed me most were their demeanor and friendliness, professionalism, transparency (video of inspection and report of each concern I raised) and their communication (phone call update as promised and ease and convenience of interacting over text). Scheduling, check-in and pick-up were easy and went smoothly and quickly. My experience at this dealer far surpassed mine at Westchester (surly service advisor and scheduling mishap) and Ridgefield (another surly service advisor, they bent and creased my front license plate, and fixed one issue but I suspect caused a different issue), and I look forward to coming back to the Darien dealer. More

Did a great job. Fast and courteous. Vincent was a pro. Very good with communication and information. I was pleased that he got my car finished in a hurry. Very good with communication and information. I was pleased that he got my car finished in a hurry. More

Great service. Appreciated the communications by text. Much more convenient than waiting for a phone call. Also love the fact that your car comes back cleaner than when you brought it in. Both the interi Much more convenient than waiting for a phone call. Also love the fact that your car comes back cleaner than when you brought it in. Both the interior and exterior! More

The service was terrific and they were very accommodating. I’m just never sure that my car requires all the service that I get since it was driving perfectly when I brought it in. accommodating. I’m just never sure that my car requires all the service that I get since it was driving perfectly when I brought it in. More

Great service, felt very safe in the loaner vehicle (it was spotless). They addressed everything that needed to be addressed with my car and even sent me a video of the inspection. was spotless). They addressed everything that needed to be addressed with my car and even sent me a video of the inspection. More

Been going here for years. Great service and communication. highly recommend using Anthony and the team. Getting a loaner is never an issue. They also reach when to remind you service is due. communication. highly recommend using Anthony and the team. Getting a loaner is never an issue. They also reach when to remind you service is due. More

The service is exceptionally efficient in the pandemic era. Appointments made remotely. Car shuttle via UBER back and forth for convenience. Service details outlined beforehand. 3-D visuals of car exam mo era. Appointments made remotely. Car shuttle via UBER back and forth for convenience. Service details outlined beforehand. 3-D visuals of car exam most amazing service experience ever! More

I’ve been dealing with BMW of Darien for more than 30 years; they are well run and do a good job! Even the parts Dept, which I am sure most customers don’t have contact with, does a great job getting me years; they are well run and do a good job! Even the parts Dept, which I am sure most customers don’t have contact with, does a great job getting me parts for my E31s! More

The experience at BMW Darien was exceptional. I had an oil change and general checkup completed and everything went flawlessly. I waited onsite while the work was being done (my choice to wait) and servic oil change and general checkup completed and everything went flawlessly. I waited onsite while the work was being done (my choice to wait) and service was completed within the time frame they told me. Their customer lounge was clean and well maintained. More

Great service, professional work, and friendly staff. The technician takes a video of your car and highlights any issues. Very cool! Facility well staffed and welcoming. technician takes a video of your car and highlights any issues. Very cool! Facility well staffed and welcoming. More