BMW of Darien - Service Center

Had my vehicle serviced here. The process could not have been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute been easier. The team was knowledgeable and efficient. I was kept up to date on progress and the work was done early. Pick up took less than a minute and the detailing of the car was excellent. One of the easiest service experiences I have had and the team was very pleasant. More

BMW Darien has always been very helpful, friendly and professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! professional. I have really enjoyed working with Anthony Fischetti as my service advisor. Thanks very much for your help! More

Recall of Takata air bags Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident du Top notch service, with daily updates, from Anthony Fischetti - He Used Valet service to pick up and return my car to my home, without incident during this Covid-19 Pandemic - He did a complete inspection of the vehicle, and found numerous, problems & items to be corrected. Since the car isn't worth as much as the repairs would cost, I have decided to forgo replacing what needs replacing at this time. The Star total for BMW of Darien is 10 in my book - Talk About Customer Service - !!! More

Emergency request by me for a defect that created a dump truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan t truck feel when driving one Friday afternoon en-route to Florida from Maine. Request made by phone 5:15 pm. Service manager set up emergency plan to take car on Saturday, 8 am, This manager kept me apprised of diagnostic results and the likely time to repair. In the end, car ready for pick up as estimated. Really pleased with how this emergency was handled by Darien BMW. More

Everything went very well. Pick up in the morning was on time. Plenty of notifications and prompt delivery. First time using Frank and he did a great job. time. Plenty of notifications and prompt delivery. First time using Frank and he did a great job. More

Car was brought in for oil change and needed front brakes. James discusses what was going to be done, said hoped to have it done by 5 same day and would call when finished. Called at 3:30 and said c brakes. James discusses what was going to be done, said hoped to have it done by 5 same day and would call when finished. Called at 3:30 and said car was being finished up. More

Outstanding service even in these pandemic times. Service agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no p agent Vince was thorough and kept me updated on all necessary repairs and costs. Turned out to be an issue covered under warranty and there were no problems with the coverage. Thanks bmw! More

Received good servicePart that was to be in stock was Received good service Part that was to be in stock was not and had to be ordered Will return when part arrives Thank you very much Received good service Part that was to be in stock was not and had to be ordered Will return when part arrives Thank you very much More

Excellent understanding and follow through. Covid 19 protocol are excellant. Anthony took ample time and was thorough understanding what need to be accomplished. Very pleased. protocol are excellant. Anthony took ample time and was thorough understanding what need to be accomplished. Very pleased. More

Great service, interface with insurance company, communication with customer. Efficient checkout. Coronavirus customer and employee safety precautions. Excellent weather and I can’t think of more. communication with customer. Efficient checkout. Coronavirus customer and employee safety precautions. Excellent weather and I can’t think of more. More