BMW of Darien - Service Center

The service team at BMW of Darien are really great. When I first stepped through the doors, I was immediately greeted by the front desk team and asked how they could help. At other dealerships I would have I first stepped through the doors, I was immediately greeted by the front desk team and asked how they could help. At other dealerships I would have to chase someone down for help, even after making a reservation online. The service team needed to keep my vehicle for an extra day to service it, and called to explain why and noted that they had a loaner available for me. Really nice service job and team from start to finish. Than you BMW of Darien Service Team! More

The dealership was very clean and the staff were friendly, and answered all of my questions. friendly, and answered all of my questions. More

I’m very grateful to have the people at Darien BMW deal with my car issues very professional Frank is a great person to deal with ,he provides a lot of information and solutions. You will notice profession with my car issues very professional Frank is a great person to deal with ,he provides a lot of information and solutions. You will notice professional disposition from everybody there! More

Efficient and very pleasant. No surprises. A a a a a a a a a a a a a More

Vince at BMW Darien was terrific. He was clear, to the point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! point, made good recommendations, ensure I had immediate transport and saved me money as well. Great experience! More

Outstanding all a round! The people at this dealership truly know what customer service means. Just OUTSTANDING!!!! truly know what customer service means. Just OUTSTANDING!!!! More

Quick checkin. Nice video with explanation of the initial inspection. Easy checkout as well. Vince was very helpful and kept me updated. inspection. Easy checkout as well. Vince was very helpful and kept me updated. More

Process is for benefit of the dealer. Not the customer. For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money For instance the loaner process. Required: license ok. Credit card - so if, or certainly their mentality, when a dispute happens we'll grab the money. New - need your insurance card. Again when that problem comes up we have no faith that you will provide appropriate information so can proactively put forth a claim. Wife's car she carries it with her. Another hassle not for customers benefit. Than the loaner condition review. While new had 10 minor / little marks which they proceed to record. Putting you on the hunt in fear that one missed will come back to bite. My question have you chased people and received "payment" for these already? Is this a recurring subscription type revenue source. Now to gas. Get the concept. But my car had and I needed to attest to, five eights of a tank. How much do I put in to get it back there? And they note if not you will be charged 4.75 or something ridiculous. Again another recurring income against the customer. My question to which no response, are we going to go over my 80k car and review any marks before and after?? Of course not nothing could that happen. We're to blame we allow it. And there probably no worse than anyone else. I don't go to other dealers. If I knew they were better I would go. More

Very professional Johnny the driver was very nice and Very professional Johnny the driver was very nice and the car was Ready when promised Very professional Johnny the driver was very nice and the car was Ready when promised More

They took me in as an emergency and helped me secure a loaner vehicle. I appreciate that they worked on a complex issue over the holidays snd kept me informed throughout the process. loaner vehicle. I appreciate that they worked on a complex issue over the holidays snd kept me informed throughout the process. More